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OMGT 3123 Quiz 3 Review: ECU Operations & Supply Chain Management Practice Questions & Study Guide

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OMGT 3123 Quiz 3 Review: ECU Operations & Supply Chain Management Practice Questions & Study Guide

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OMGT 3123 Quiz 3 Review: ECU Operations & Supply Chain Management Practice Questions
& Study Guide



Total Quality Management is a management philosophy characterized by customer driven
quality that permeates the entire organization. - ANS ✔✔true



The quality guru, Joseph Juran, is best known for his contribution to quality of the 14 Points for
Management. - ANS ✔✔false



The TQM component of Customer-Driven Quality defines two main types of customers, those
internal to the organization and those external to the organization. - ANS ✔✔true



Regarding the Cost of Quality, PAF stands for Perfection, Assessment, and Failure. - ANS
✔✔false



Kauro Ishikawa is widely credited with developing the quality loss function, a mathematical
perspective on the cost of deviation from specified product standards. - ANS ✔✔false



Which of the following is NOT one of Garvin's approaches to defining quality? - ANS ✔✔process
based



The _______________ approach to quality defines quality by conformance to the product
design through a set of specifications. - ANS ✔✔manufacturing based



The _______________ approach to quality defines quality as providing performance at an
acceptable price or conformance at an acceptable cost. - ANS ✔✔value based



Regarding Garvin's eight dimensions of product quality, which of the following is concerned with
the wear and tear from usage that eventually ends a product's useful life? - ANS ✔✔durability

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