NAHQ CPHQ Practice Test EXAM NEWEST EXAM WITH
COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS\VERIFIED 100% ALREADY GRADED A+
GUARANTEED PASS
a. Set goals, measure performance, provide coaching and feedback,
reward and recognize positive efforts
If someone in your organization is resisting and not willing to make the
change, what is the best strategy to take?
a. Set goals, measure performance, provide coaching and feedback,
reward and recognize positive efforts
b. Communicate what, why, how, when and who of change process,
present positive outlook, have clear focus and goal for change and
expectations
c. Provide education and training in new skills and use of various
management techniques
,a. Provide education and training in new skills and use of various
management techniques
If someone in your organization is resisting and not able to perform
change, what is the best strategy to take?
a. Provide education and training in new skills and use of various
management techniques
b. Communicate what, why, how, when and who of change process,
present positive outlook, have clear focus and goal for change and
expectations
c. Provide education and training in new skills and use of various
management techniques
b. Communicate what, why, how, when and who of change process,
present positive outlook, have clear focus and goal for change and
expectations
If someone in your organization is resisting change and lack knowledge
about what is required, what is the best strategy to take?
a. Provide education and training in new skills and use of various
management techniques
b. Communicate what, why, how, when and who of change process,
present positive outlook, have clear focus and goal for change and
expectations
c. Provide education and training in new skills and use of various
management techniques
,c. Facilitator
For a quality improvement team to deal effectively with conflict, it is
important to appoint which of the following to its membership?
a. Risk manager
b. HR representative
c. Facilitator
d. Senior leader
a. Involvement of leadership
Which of the following is essential to effective Quality Councils?
a. Involvement of leadership
b. Consultation of legal advisor
c. Participation of the strategic planning committee
d. Direction from the organization's quality department
a. Composition of the team
A Quality Council has chartered a performance improvement team to
reduce medication errors. The team has been meeting for several
months and progress has been slow. Which of the following is the most
important factor for the Quality Council to assess with the team leader?
a. Composition of the team
b. Number of medication errors since team was chartered
c. Team members' ability to interpret graphs
d. Length of team meetings
, d. Meet with the departments to review the survey processes
Two surveys were completed in a healthcare facility that showed
conflicting results concerning patient satisfaction with food services.
The two surveys were independently designed and distributed by
different departments within the facility. The healthcare quality
professional should first:
a. Set up a quality improvement team to improve food service
b. Redistribute the surveys to obtain a larger sample size.
c. Design, distribute, and analyze a new survey instrument
d. Meet with the departments to review the survey processes
a. Identify problems to be addressed in the organization
Which of the following steps occurs first in the facilitating change in an
organization?
a. Identify problems to be addressed in the organization
b. Solicit feedback from management
c. Select key people in the organization to serve on the team
d. Develop a performance improvement plan
COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS\VERIFIED 100% ALREADY GRADED A+
GUARANTEED PASS
a. Set goals, measure performance, provide coaching and feedback,
reward and recognize positive efforts
If someone in your organization is resisting and not willing to make the
change, what is the best strategy to take?
a. Set goals, measure performance, provide coaching and feedback,
reward and recognize positive efforts
b. Communicate what, why, how, when and who of change process,
present positive outlook, have clear focus and goal for change and
expectations
c. Provide education and training in new skills and use of various
management techniques
,a. Provide education and training in new skills and use of various
management techniques
If someone in your organization is resisting and not able to perform
change, what is the best strategy to take?
a. Provide education and training in new skills and use of various
management techniques
b. Communicate what, why, how, when and who of change process,
present positive outlook, have clear focus and goal for change and
expectations
c. Provide education and training in new skills and use of various
management techniques
b. Communicate what, why, how, when and who of change process,
present positive outlook, have clear focus and goal for change and
expectations
If someone in your organization is resisting change and lack knowledge
about what is required, what is the best strategy to take?
a. Provide education and training in new skills and use of various
management techniques
b. Communicate what, why, how, when and who of change process,
present positive outlook, have clear focus and goal for change and
expectations
c. Provide education and training in new skills and use of various
management techniques
,c. Facilitator
For a quality improvement team to deal effectively with conflict, it is
important to appoint which of the following to its membership?
a. Risk manager
b. HR representative
c. Facilitator
d. Senior leader
a. Involvement of leadership
Which of the following is essential to effective Quality Councils?
a. Involvement of leadership
b. Consultation of legal advisor
c. Participation of the strategic planning committee
d. Direction from the organization's quality department
a. Composition of the team
A Quality Council has chartered a performance improvement team to
reduce medication errors. The team has been meeting for several
months and progress has been slow. Which of the following is the most
important factor for the Quality Council to assess with the team leader?
a. Composition of the team
b. Number of medication errors since team was chartered
c. Team members' ability to interpret graphs
d. Length of team meetings
, d. Meet with the departments to review the survey processes
Two surveys were completed in a healthcare facility that showed
conflicting results concerning patient satisfaction with food services.
The two surveys were independently designed and distributed by
different departments within the facility. The healthcare quality
professional should first:
a. Set up a quality improvement team to improve food service
b. Redistribute the surveys to obtain a larger sample size.
c. Design, distribute, and analyze a new survey instrument
d. Meet with the departments to review the survey processes
a. Identify problems to be addressed in the organization
Which of the following steps occurs first in the facilitating change in an
organization?
a. Identify problems to be addressed in the organization
b. Solicit feedback from management
c. Select key people in the organization to serve on the team
d. Develop a performance improvement plan
