CEAP EXAM SCRIPT 2026 COMPLETE
QUESTIONS AND CORRECT ANSWERS
VERIFIED GRADED A+
⩥ Domain II. Answer: Employee Assistance Services to the Work
Organization
⩥ Domain III. Answer: Employee assistance services to employees and
family members
⩥ EAP definition. Answer: a set of professional services specifically
designed to: 1) improve and/or maintain the productivity and healthy
functioning of the workplace and to address a work organization's
particular business needs through the application of specialized
knowledge and expertise about human behavior and mental health.
⩥ EAP core technology definition. Answer: essential components of the
employee assistance profession.
⩥ EAP core technology 1. Answer: M (management consultation):
consultation with, training of, and assistance to work organization
leadership (managers, supervisors, and union stewards) seeking to
manage troubled employees, enhance the work environment, and
improve employee job performance.
,⩥ EAP core technology 2. Answer: A (advertisement): active promotion
of the availability of EA services to employees, their family members
and the work organization
⩥ EAP core technology 3. Answer: P (problem identification):
confidential and timely problem identification/assessment services for
employee clients with personal concerns that may affect job
performance
⩥ EAP core technology 4. Answer: I (intervention): use of constructive
confrontation, motivation, and short-term intervention with employee
clients to address concerns that affect job performance
⩥ EAP core technology 5. Answer: R (referral): referral of employee
clients for diagnosis, treatment, and assistance, as well as case
monitoring and follow-up services
⩥ EAP core technology 6. Answer: N (Networking): Assisting work
organizations in establishing and maintaining effective relations with
treatment and other service providers, and in managing provider
contracts
⩥ EAP core technology 7. Answer: A (Access and Advertising):
Consultation to work organizations to encourage availability of and
employee access to health benefits covering medical and behavioral
,problems including, but not limited to, alcoholism, drug abuse, and
mental and emotional disorders
⩥ EAP core technology 8. Answer: P (program evaluation): evaluation
of the effects of EA services on work organizations and individual job
performance.
⩥ how many employees in the U.S. receive EAP counseling services.
Answer: 1 in 20 (5%)
⩥ how many employees have a severe enough problem to warrant
treatment?. Answer: 4 in 100 (4%)
⩥ Do EA professionals ask about legal concerns of employees. Answer:
Yes.
⩥ What are the three elements of job performance?. Answer:
Productivity, attendance, and behavior (is the employee working well
with co-workers?) (triangle diagram)
⩥ How many U.S. employees have access to an EAP?. Answer: 75%
⩥ Internal EAP staff model. Answer: EA professionals are employees of
the work organization or specially designated labor representatives.
Services are provided on-site at the work organization.
, ⩥ For what type of organization is the internal staff model EAP
appropriate?. Answer: Large work organizations
⩥ External Staff Model EAP. Answer: EA professionals are employed by
an external vendor, which is a company that provides EAP services to
multiple employers.
⩥ For what type of organization is the external staff model EAP most
commonly used?. Answer: Mid-size employers.
⩥ External network model EAP. Answer: EA professionals are employed
by an external vendor, and the vendor contracts with network affiliate
providers (affiliates) in private practice to provide EA assessment and/or
short-term problem resolution services to EAP clients. The eAP vendor
contracts with mental health professionals to augment the EAP's staff.
⩥ For what type of organization is the external network model EAP
most appropriate?. Answer: Geographically dispersed workforces. the
external network model scales to employers of nearly any size and
geographic make-up.
⩥ Hybrid model EAP. Answer: brings on-site services back to the work
org while retaining the accessibility and geographic advantages of an
external network model. The onsite EA professional may be employed
by the work org or the external vendor.
QUESTIONS AND CORRECT ANSWERS
VERIFIED GRADED A+
⩥ Domain II. Answer: Employee Assistance Services to the Work
Organization
⩥ Domain III. Answer: Employee assistance services to employees and
family members
⩥ EAP definition. Answer: a set of professional services specifically
designed to: 1) improve and/or maintain the productivity and healthy
functioning of the workplace and to address a work organization's
particular business needs through the application of specialized
knowledge and expertise about human behavior and mental health.
⩥ EAP core technology definition. Answer: essential components of the
employee assistance profession.
⩥ EAP core technology 1. Answer: M (management consultation):
consultation with, training of, and assistance to work organization
leadership (managers, supervisors, and union stewards) seeking to
manage troubled employees, enhance the work environment, and
improve employee job performance.
,⩥ EAP core technology 2. Answer: A (advertisement): active promotion
of the availability of EA services to employees, their family members
and the work organization
⩥ EAP core technology 3. Answer: P (problem identification):
confidential and timely problem identification/assessment services for
employee clients with personal concerns that may affect job
performance
⩥ EAP core technology 4. Answer: I (intervention): use of constructive
confrontation, motivation, and short-term intervention with employee
clients to address concerns that affect job performance
⩥ EAP core technology 5. Answer: R (referral): referral of employee
clients for diagnosis, treatment, and assistance, as well as case
monitoring and follow-up services
⩥ EAP core technology 6. Answer: N (Networking): Assisting work
organizations in establishing and maintaining effective relations with
treatment and other service providers, and in managing provider
contracts
⩥ EAP core technology 7. Answer: A (Access and Advertising):
Consultation to work organizations to encourage availability of and
employee access to health benefits covering medical and behavioral
,problems including, but not limited to, alcoholism, drug abuse, and
mental and emotional disorders
⩥ EAP core technology 8. Answer: P (program evaluation): evaluation
of the effects of EA services on work organizations and individual job
performance.
⩥ how many employees in the U.S. receive EAP counseling services.
Answer: 1 in 20 (5%)
⩥ how many employees have a severe enough problem to warrant
treatment?. Answer: 4 in 100 (4%)
⩥ Do EA professionals ask about legal concerns of employees. Answer:
Yes.
⩥ What are the three elements of job performance?. Answer:
Productivity, attendance, and behavior (is the employee working well
with co-workers?) (triangle diagram)
⩥ How many U.S. employees have access to an EAP?. Answer: 75%
⩥ Internal EAP staff model. Answer: EA professionals are employees of
the work organization or specially designated labor representatives.
Services are provided on-site at the work organization.
, ⩥ For what type of organization is the internal staff model EAP
appropriate?. Answer: Large work organizations
⩥ External Staff Model EAP. Answer: EA professionals are employed by
an external vendor, which is a company that provides EAP services to
multiple employers.
⩥ For what type of organization is the external staff model EAP most
commonly used?. Answer: Mid-size employers.
⩥ External network model EAP. Answer: EA professionals are employed
by an external vendor, and the vendor contracts with network affiliate
providers (affiliates) in private practice to provide EA assessment and/or
short-term problem resolution services to EAP clients. The eAP vendor
contracts with mental health professionals to augment the EAP's staff.
⩥ For what type of organization is the external network model EAP
most appropriate?. Answer: Geographically dispersed workforces. the
external network model scales to employers of nearly any size and
geographic make-up.
⩥ Hybrid model EAP. Answer: brings on-site services back to the work
org while retaining the accessibility and geographic advantages of an
external network model. The onsite EA professional may be employed
by the work org or the external vendor.
