WGU | C954
OBJECTIVE ASSESSMENT - EXAM
WGU C954 Information Technology Management
Newly Updated OA Exam Set 5 Parts 1, 2 & 3
Questions & Answers (Verified Answers), 100%
Guaranteed Pass || Complete A+ Guide
Certification Exam
100 100%
QUESTIONS VERIFIED ANSWERS EDITION
TOPICS COVERED
IT Strategy and Governance System Acquisition & PM
Data Management & Analytics IT Infrastructure & Cloud
Information Security Risk Management
COVER PAGE - 1
, SECTION 1 | IT Strategy and Governance | Q1-Q20 | WGU C954 Information Technology Management Newly Updated OA Exam Set 5
Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide 2026/2027
Q1. Question 1 of 100
Which of the following best describes the primary objective of IT governance within an
organization?
A. To ensure that all employees have access to the latest hardware and software.
B. To align IT strategy with business strategy, ensuring IT delivers value and manages risk.
C. To completely eliminate all cybersecurity risks across the enterprise.
D. To transition all legacy on-premises applications to a public cloud environment.
Correct Answer: B
Rationale:
The core purpose of IT governance is to create a framework that aligns IT goals with the overall
business strategy. This ensures that IT investments deliver measurable business value while
effectively managing IT-related risks and ensuring regulatory compliance.
Q2. Question 2 of 100
A CIO is implementing the COBIT framework. What is the primary focus of the COBIT
framework in IT management?
A. Providing a detailed methodology for software development.
B. Establishing a rigid set of firewall configurations for network security.
C. Linking business goals to IT goals, providing metrics and maturity models to measure achievement.
D. Defining the specific steps for Agile project management.
Correct Answer: C
Rationale:
COBIT (Control Objectives for Information and Related Technologies) is a comprehensive IT
governance framework. Its primary focus is aligning IT with business goals, providing a set of controls,
metrics, and maturity models to ensure IT processes deliver value and mitigate risk.
Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026
, Q3. Question 3 of 100
During a strategic planning session, an organization decides to outsource its helpdesk
operations to a third-party vendor to reduce costs. What type of IT strategy does this
represent?
A. Insourcing
B. Offshoring
C. Outsourcing
D. Nearshoring
Correct Answer: C
Rationale:
Outsourcing involves contracting a third-party external vendor or service provider to handle a specific
business function or IT operation, such as a helpdesk, usually to reduce operational costs or allow the
internal team to focus on core competencies.
Q4. Question 4 of 100
An organization has formed an IT steering committee. Who should ideally chair this
committee to ensure maximum effectiveness and alignment with business objectives?
A. The Chief Information Security Officer (CISO)
B. A business executive, such as the CEO or COO
C. The Lead Enterprise Architect
D. The Senior Project Manager
Correct Answer: B
Rationale:
An IT steering committee is responsible for overseeing IT investments and ensuring they align with
business goals. It should be chaired by a senior business executive (CEO, COO, or a business unit
head) to ensure that IT strategy is driven by business needs, rather than purely technical
considerations.
Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026
, Q5. Question 5 of 100
Which of the following is considered a key performance indicator (KPI) for measuring the
success of an IT helpdesk?
A. The total number of servers patched in a month.
B. The percentage of first-call resolutions (FCR).
C. The annual budget allocated to the IT department.
D. The number of new software licenses purchased.
Correct Answer: B
Rationale:
A KPI is a quantifiable metric used to evaluate success. First-call resolution (FCR) is a critical KPI for a
helpdesk, as resolving a user's issue on the very first contact directly correlates with high efficiency and
high customer satisfaction.
Q6. Question 6 of 100
An IT department is transitioning from a traditional, reactive approach to a proactive,
service-oriented approach. Which framework is best suited to help them manage and deliver
IT services effectively?
A. Zachman Framework
B. PMBOK
C. ITIL (Information Technology Infrastructure Library)
D. Six Sigma
Correct Answer: C
Rationale:
ITIL is the globally recognized framework and set of best practices for IT Service Management (ITSM).
It focuses on aligning IT services with the needs of the business, shifting the IT department from a
reactive technology provider to a proactive service partner.
Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026
OBJECTIVE ASSESSMENT - EXAM
WGU C954 Information Technology Management
Newly Updated OA Exam Set 5 Parts 1, 2 & 3
Questions & Answers (Verified Answers), 100%
Guaranteed Pass || Complete A+ Guide
Certification Exam
100 100%
QUESTIONS VERIFIED ANSWERS EDITION
TOPICS COVERED
IT Strategy and Governance System Acquisition & PM
Data Management & Analytics IT Infrastructure & Cloud
Information Security Risk Management
COVER PAGE - 1
, SECTION 1 | IT Strategy and Governance | Q1-Q20 | WGU C954 Information Technology Management Newly Updated OA Exam Set 5
Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide 2026/2027
Q1. Question 1 of 100
Which of the following best describes the primary objective of IT governance within an
organization?
A. To ensure that all employees have access to the latest hardware and software.
B. To align IT strategy with business strategy, ensuring IT delivers value and manages risk.
C. To completely eliminate all cybersecurity risks across the enterprise.
D. To transition all legacy on-premises applications to a public cloud environment.
Correct Answer: B
Rationale:
The core purpose of IT governance is to create a framework that aligns IT goals with the overall
business strategy. This ensures that IT investments deliver measurable business value while
effectively managing IT-related risks and ensuring regulatory compliance.
Q2. Question 2 of 100
A CIO is implementing the COBIT framework. What is the primary focus of the COBIT
framework in IT management?
A. Providing a detailed methodology for software development.
B. Establishing a rigid set of firewall configurations for network security.
C. Linking business goals to IT goals, providing metrics and maturity models to measure achievement.
D. Defining the specific steps for Agile project management.
Correct Answer: C
Rationale:
COBIT (Control Objectives for Information and Related Technologies) is a comprehensive IT
governance framework. Its primary focus is aligning IT with business goals, providing a set of controls,
metrics, and maturity models to ensure IT processes deliver value and mitigate risk.
Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026
, Q3. Question 3 of 100
During a strategic planning session, an organization decides to outsource its helpdesk
operations to a third-party vendor to reduce costs. What type of IT strategy does this
represent?
A. Insourcing
B. Offshoring
C. Outsourcing
D. Nearshoring
Correct Answer: C
Rationale:
Outsourcing involves contracting a third-party external vendor or service provider to handle a specific
business function or IT operation, such as a helpdesk, usually to reduce operational costs or allow the
internal team to focus on core competencies.
Q4. Question 4 of 100
An organization has formed an IT steering committee. Who should ideally chair this
committee to ensure maximum effectiveness and alignment with business objectives?
A. The Chief Information Security Officer (CISO)
B. A business executive, such as the CEO or COO
C. The Lead Enterprise Architect
D. The Senior Project Manager
Correct Answer: B
Rationale:
An IT steering committee is responsible for overseeing IT investments and ensuring they align with
business goals. It should be chaired by a senior business executive (CEO, COO, or a business unit
head) to ensure that IT strategy is driven by business needs, rather than purely technical
considerations.
Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026
, Q5. Question 5 of 100
Which of the following is considered a key performance indicator (KPI) for measuring the
success of an IT helpdesk?
A. The total number of servers patched in a month.
B. The percentage of first-call resolutions (FCR).
C. The annual budget allocated to the IT department.
D. The number of new software licenses purchased.
Correct Answer: B
Rationale:
A KPI is a quantifiable metric used to evaluate success. First-call resolution (FCR) is a critical KPI for a
helpdesk, as resolving a user's issue on the very first contact directly correlates with high efficiency and
high customer satisfaction.
Q6. Question 6 of 100
An IT department is transitioning from a traditional, reactive approach to a proactive,
service-oriented approach. Which framework is best suited to help them manage and deliver
IT services effectively?
A. Zachman Framework
B. PMBOK
C. ITIL (Information Technology Infrastructure Library)
D. Six Sigma
Correct Answer: C
Rationale:
ITIL is the globally recognized framework and set of best practices for IT Service Management (ITSM).
It focuses on aligning IT services with the needs of the business, shifting the IT department from a
reactive technology provider to a proactive service partner.
Management Newly Updated OA Exam Set 5 Parts 1, 2 & 3 Questions & Answers (Verified Answers), 100% Guaranteed Pass || Complete A+ Guide - 2026
