PUBLIX FLORAL CLERK EXAM QUESTIONS
WITH 100% CORRECT ANSWERS .
The customer service management team is to ensure the department provides a high level of? -
correct Answers -Customer service
Customer service management teams focus needs to be on? - correct Answers -The front end
The customer service management team must complete administrative task but you're expected
to manage your time so these tasks are completed during non peak hours. You're most effective
when you can be on the front end during peak hours.
Ensuring a high level of service means having: - correct Answers -Associates scheduled
appropriately according to labor demand and oasis.
A staffed customer service counter with Associates to provide information about our products
and services, lottery, check cashing, and other money services.
A customer service team leader who consistently delivers Premier customer service, mentors and
coaches associates on the front end.
The purpose of the customer service mailbox is to communicate with corporate department such
as? - correct Answers -Personal records, payroll, and Benefits regarding personnel related issues
that require more security then the store mailbox provides.
The customer service management team is responsible for and should? - correct Answers -Assess
the customer service mailbox twice a day to view any new emails and respond to emails
promptly because much of the information is time sensitive.
The customer service mailbox allows you to keep sensitive email separate from other general
emails sent to the store? - correct Answers -Provides confidentiality for human resource
information.
1
,How to access the customer service mailbox: - correct Answers -Access Publix connection
Place the cursor over the my workplace button and click computer programs in the drop-down
menu
Click the customer service email link
Authorize users of the customer service email are: - correct Answers -Store manager
Assistant store manager
Department manager
Assistant department manager
Customer service team leader(Customer service department mailbox only).
Guidelines for the department mailbox are: - correct Answers -Access your department mailbox
twice a day, at the start and end of each shift.
Look for any new emails you'll need to print and share with others in your department.
Respond to emails each day because much of the information is Time sensitive.
Your department page on Publix connection connection is the primary way your ____________
___________ ___________ communicates new and important information. - correct Answers -
Retail business unit (RBU)
Some of the benefits of visiting your department page on Publix connection are: - correct
Answers -Check for upcoming events specific to your store.
Access up-to-date information that affects your departments associates.
use the tools and reference information and review the Whats new Portlet to learn what
information has been added.
How often should the department manager review the what's new Portlet and share information
with Associates in their department? - correct Answers -Daily
2
, How to access your department page: - correct Answers -Open Publix connection then open your
department page by hovering over the store tab and selecting your department in the drop-down
menu.
All stores must create department folders within Outlook to ensure that the retail management
communications are sorted? - correct Answers -Properly
How to create department folders: - correct Answers -Step one from the mail screen right click
on the inbox folder.
step two click new sub folder.
Step three typed MIC and hit enter.
Step four repeat steps one through three to create a folder for each department replacing MIC
with the following departments bakery, customer service, deli, grocery, meat/seafood, and
produce/floral.
A ________ Is a set of directions that Outlook uses to organize, sort, and distribute incoming
emails to their proper folders. - correct Answers -Rule
How to prepare and create department rules in the web-based outlook app: - correct Answers -
Step one from your outlook inbox click settings in the upper right corner
step two click view all outlook settings
step three select rules
step four click add new rule
step five in the box next to the number one name your role type CS
step six in the drop-down next to add a condition select subject includes.
How to create department rules for outlook rules: - correct Answers -Step one click settings in
the upper right corner. Step two click view all outlook settings.
Step three select rules.
Step four click add new role.
Step five in the box next to the number one name your role type customer service
3
WITH 100% CORRECT ANSWERS .
The customer service management team is to ensure the department provides a high level of? -
correct Answers -Customer service
Customer service management teams focus needs to be on? - correct Answers -The front end
The customer service management team must complete administrative task but you're expected
to manage your time so these tasks are completed during non peak hours. You're most effective
when you can be on the front end during peak hours.
Ensuring a high level of service means having: - correct Answers -Associates scheduled
appropriately according to labor demand and oasis.
A staffed customer service counter with Associates to provide information about our products
and services, lottery, check cashing, and other money services.
A customer service team leader who consistently delivers Premier customer service, mentors and
coaches associates on the front end.
The purpose of the customer service mailbox is to communicate with corporate department such
as? - correct Answers -Personal records, payroll, and Benefits regarding personnel related issues
that require more security then the store mailbox provides.
The customer service management team is responsible for and should? - correct Answers -Assess
the customer service mailbox twice a day to view any new emails and respond to emails
promptly because much of the information is time sensitive.
The customer service mailbox allows you to keep sensitive email separate from other general
emails sent to the store? - correct Answers -Provides confidentiality for human resource
information.
1
,How to access the customer service mailbox: - correct Answers -Access Publix connection
Place the cursor over the my workplace button and click computer programs in the drop-down
menu
Click the customer service email link
Authorize users of the customer service email are: - correct Answers -Store manager
Assistant store manager
Department manager
Assistant department manager
Customer service team leader(Customer service department mailbox only).
Guidelines for the department mailbox are: - correct Answers -Access your department mailbox
twice a day, at the start and end of each shift.
Look for any new emails you'll need to print and share with others in your department.
Respond to emails each day because much of the information is Time sensitive.
Your department page on Publix connection connection is the primary way your ____________
___________ ___________ communicates new and important information. - correct Answers -
Retail business unit (RBU)
Some of the benefits of visiting your department page on Publix connection are: - correct
Answers -Check for upcoming events specific to your store.
Access up-to-date information that affects your departments associates.
use the tools and reference information and review the Whats new Portlet to learn what
information has been added.
How often should the department manager review the what's new Portlet and share information
with Associates in their department? - correct Answers -Daily
2
, How to access your department page: - correct Answers -Open Publix connection then open your
department page by hovering over the store tab and selecting your department in the drop-down
menu.
All stores must create department folders within Outlook to ensure that the retail management
communications are sorted? - correct Answers -Properly
How to create department folders: - correct Answers -Step one from the mail screen right click
on the inbox folder.
step two click new sub folder.
Step three typed MIC and hit enter.
Step four repeat steps one through three to create a folder for each department replacing MIC
with the following departments bakery, customer service, deli, grocery, meat/seafood, and
produce/floral.
A ________ Is a set of directions that Outlook uses to organize, sort, and distribute incoming
emails to their proper folders. - correct Answers -Rule
How to prepare and create department rules in the web-based outlook app: - correct Answers -
Step one from your outlook inbox click settings in the upper right corner
step two click view all outlook settings
step three select rules
step four click add new rule
step five in the box next to the number one name your role type CS
step six in the drop-down next to add a condition select subject includes.
How to create department rules for outlook rules: - correct Answers -Step one click settings in
the upper right corner. Step two click view all outlook settings.
Step three select rules.
Step four click add new role.
Step five in the box next to the number one name your role type customer service
3
