HOSPITALITY MANAGEMENT EXAMINATION QUESTIONS
AND CORRECT ANSWER WITH EXPLANATION GRADED
A+ STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
1. Hospitality management is:
A. Managing hotels, restaurants, and tourism services
B. Hardware maintenance
C. Software development
D. Network engineering
Answer: A
Rationale: It focuses on service industries.
2. The main goal of hospitality industry is:
A. Customer satisfaction
B. Hardware production
C. Software design
D. OS installation
Answer: A
Rationale: Service quality is key.
3. Hospitality refers to:
A. Providing guest services
B. Programming systems
C. Building hardware
D. Networking computers
Answer: A
Rationale: Guest care industry.
4. A hotel is:
A. Accommodation establishment
B. Software system
C. Network device
D. Hardware component
Answer: A
Rationale: Lodging service.
,5. Front office in hotel is responsible for:
A. Guest reception
B. Cooking food
C. Cleaning rooms
D. Maintenance
Answer: A
Rationale: Guest interaction point.
6. Housekeeping involves:
A. Cleaning and maintaining rooms
B. Cooking food
C. Managing finances
D. Programming systems
Answer: A
Rationale: Cleanliness service.
7. Food and beverage department handles:
A. Meals and drinks
B. Hardware repair
C. Networking
D. Software design
Answer: A
Rationale: Dining services.
8. Customer service means:
A. Meeting guest needs
B. Building systems
C. Writing code
D. Installing OS
Answer: A
Rationale: Service delivery.
9. Check-in is:
A. Guest registration at hotel
B. Food ordering
C. Cleaning rooms
D. Billing systems
Answer: A
Rationale: Arrival process.
, 10. Check-out is:
A. Guest departure process
B. Food service
C. Cleaning process
D. Maintenance
Answer: A
Rationale: Leaving process.
11. Reservation means:
A. Booking a room in advance
B. Cleaning room
C. Cooking food
D. Repairing systems
Answer: A
Rationale: Pre-booking service.
12. Concierge provides:
A. Guest assistance services
B. Cooking services
C. Cleaning services
D. Maintenance services
Answer: A
Rationale: Guest support.
13. Hospitality industry includes:
A. Hotels and tourism
B. Only software
C. Only hardware
D. Only networks
Answer: A
Rationale: Service sector.
14. Tourism refers to:
A. Travel for leisure or business
B. Software development
C. Hardware repair
D. Coding
Answer: A
Rationale: Travel industry.
AND CORRECT ANSWER WITH EXPLANATION GRADED
A+ STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
1. Hospitality management is:
A. Managing hotels, restaurants, and tourism services
B. Hardware maintenance
C. Software development
D. Network engineering
Answer: A
Rationale: It focuses on service industries.
2. The main goal of hospitality industry is:
A. Customer satisfaction
B. Hardware production
C. Software design
D. OS installation
Answer: A
Rationale: Service quality is key.
3. Hospitality refers to:
A. Providing guest services
B. Programming systems
C. Building hardware
D. Networking computers
Answer: A
Rationale: Guest care industry.
4. A hotel is:
A. Accommodation establishment
B. Software system
C. Network device
D. Hardware component
Answer: A
Rationale: Lodging service.
,5. Front office in hotel is responsible for:
A. Guest reception
B. Cooking food
C. Cleaning rooms
D. Maintenance
Answer: A
Rationale: Guest interaction point.
6. Housekeeping involves:
A. Cleaning and maintaining rooms
B. Cooking food
C. Managing finances
D. Programming systems
Answer: A
Rationale: Cleanliness service.
7. Food and beverage department handles:
A. Meals and drinks
B. Hardware repair
C. Networking
D. Software design
Answer: A
Rationale: Dining services.
8. Customer service means:
A. Meeting guest needs
B. Building systems
C. Writing code
D. Installing OS
Answer: A
Rationale: Service delivery.
9. Check-in is:
A. Guest registration at hotel
B. Food ordering
C. Cleaning rooms
D. Billing systems
Answer: A
Rationale: Arrival process.
, 10. Check-out is:
A. Guest departure process
B. Food service
C. Cleaning process
D. Maintenance
Answer: A
Rationale: Leaving process.
11. Reservation means:
A. Booking a room in advance
B. Cleaning room
C. Cooking food
D. Repairing systems
Answer: A
Rationale: Pre-booking service.
12. Concierge provides:
A. Guest assistance services
B. Cooking services
C. Cleaning services
D. Maintenance services
Answer: A
Rationale: Guest support.
13. Hospitality industry includes:
A. Hotels and tourism
B. Only software
C. Only hardware
D. Only networks
Answer: A
Rationale: Service sector.
14. Tourism refers to:
A. Travel for leisure or business
B. Software development
C. Hardware repair
D. Coding
Answer: A
Rationale: Travel industry.
