MGT3400 - Exam 1 - Prof Harrison UPDATED
ACTUAL Questions and CORRECT Answers
Organizational Mechanisms - CORRECT ANSWER - Organizational Culture
Organizational Structure
Group Mechanisms - CORRECT ANSWER - Leadership: Styles & Behaviors
Leadership: Power & Negotiation
Teams: Processes & Communication
Teams: Characteristics & Diversity
Individual Characteristics - CORRECT ANSWER - Ability
Personality & Cultural Values
Individual Mechanisms - CORRECT ANSWER - Job Satisfaction
Stress
Motivation
Trust, Justice & Ethics
Learning & Decision Making
Individual Outcomes - CORRECT ANSWER - Job Performance
Organizational Commitment
Scientific Method Order - CORRECT ANSWER - Theory - > Hypothesis -> Data -> Verification
What is job performance? - CORRECT ANSWER - The value of the set of employee behaviors that contribute to
organizational goal accomplishment.
What does job performance not include? - CORRECT ANSWER - The consequences or results of behavior.
Categories of behavior relevant to job performance - CORRECT ANSWER - Task Performance
Citizenship Behavior
Counterproductive Behavior
Job Performance is informed by? - CORRECT ANSWER - Task Performance, Citizenship Behavior, and
Counterproductive Behavior
Task Performance is informed by? - CORRECT ANSWER - Routine, Adaptive, and Creative abilities
Citizenship Behavior is informed by? - CORRECT ANSWER - Interpersonal & Organizational Behavior
Parts of Interpersonal Behavior under Citizenship Behavior - CORRECT ANSWER - Helping, Courtesy, and
Sportsmanship
Parts of Organizational Behavior under Citizenship Behavior - CORRECT ANSWER - Voice, Civic Virtue &
Boosterism
Counterproductive Behavior is informed by? - CORRECT ANSWER - Property Deviance, Production Deviance,
Political Deviance, and Personal Aggression
Property Deviance under Counterproductive Behavior is: - CORRECT ANSWER - Sabotage & Theft
Production Deviance under Counterproductive Behavior is: - CORRECT ANSWER - Wasting Resources &
Substance Abuse
Political Deviance under Counterproductive Behavior is: - CORRECT ANSWER - Gossiping & Incivility
Personal Aggression under Counterproductive Behavior is: - CORRECT ANSWER - Harassment & Abuse
, Counterproductive Behaviors are - CORRECT ANSWER - Behaviors that intentionally hinder organizational goal
accomplishment.
What tools do organizations use to manage job performance among employees? - CORRECT ANSWER -
•Management by objectives (M B O).
•Behaviorally anchored rating scales (B A R S).
•360-degree feedback.
•Forced rankings.
•Social performance management.
MBO - CORRECT ANSWER - Management by Objectives
BARS - CORRECT ANSWER - Behaviorally anchored rating scales
Organizational Commitment: What makes someone stay with their current organization? - CORRECT ANSWER -
Affective Commitment(Emotion-Based), Continuance Commitment(Cost-Based), and Normative
Commitment(Obligation-Based).
What is an example of an Affective Commitment (Emotion-Based) and its core definition? - CORRECT
ANSWER - "My current job duties are very rewarding, and I enjoy coming to work each morning." - Staying
because you want to.
What is an example of a Continuance Commitment (Cost-Based) and its core definition? - CORRECT ANSWER -
"My salary and benefits get us a nice house in our town, a different job might not cover the cost of living here." - Staying
because you need to.
What is an example of a Normative Commitment (Obligation-Based) and its core definition? - CORRECT
ANSWER - "My employer has helped me out of a jam on several occasions; it doesn't feel right to leave now." -
Staying because you ought to.
Symptoms of Psychological Withdrawal? - CORRECT ANSWER - Daydreaming
Looking Busy
Socializing
Moonlighting
Cyberloafing
Symptoms of Physical Withdrawal - CORRECT ANSWER - Tardiness
Long Breaks
Missing Meetings
Absenteenism
Qutting
Satisfaction with the Work Itself is informed by? - CORRECT ANSWER - Meaningfulness of Work,
Responsibility for Outcomes, and Knowledge of Results
Meaningfulness of work is informed by? - CORRECT ANSWER - V: Variety
I: Identity
S: Significance
Responsibility for Outcomes is informed by? - CORRECT ANSWER - Autonomy
Knowledge of Results is informed by? - CORRECT ANSWER - Feedback
What level of effect does Job Satisfaction have on Job Performance? - CORRECT ANSWER - Job satisfaction has
a moderate positive effect on Job performance.
People who experience higher levels of job satisfaction tend to have higher levels of what? - CORRECT
ANSWER - Task Performance and Citizenship.
ACTUAL Questions and CORRECT Answers
Organizational Mechanisms - CORRECT ANSWER - Organizational Culture
Organizational Structure
Group Mechanisms - CORRECT ANSWER - Leadership: Styles & Behaviors
Leadership: Power & Negotiation
Teams: Processes & Communication
Teams: Characteristics & Diversity
Individual Characteristics - CORRECT ANSWER - Ability
Personality & Cultural Values
Individual Mechanisms - CORRECT ANSWER - Job Satisfaction
Stress
Motivation
Trust, Justice & Ethics
Learning & Decision Making
Individual Outcomes - CORRECT ANSWER - Job Performance
Organizational Commitment
Scientific Method Order - CORRECT ANSWER - Theory - > Hypothesis -> Data -> Verification
What is job performance? - CORRECT ANSWER - The value of the set of employee behaviors that contribute to
organizational goal accomplishment.
What does job performance not include? - CORRECT ANSWER - The consequences or results of behavior.
Categories of behavior relevant to job performance - CORRECT ANSWER - Task Performance
Citizenship Behavior
Counterproductive Behavior
Job Performance is informed by? - CORRECT ANSWER - Task Performance, Citizenship Behavior, and
Counterproductive Behavior
Task Performance is informed by? - CORRECT ANSWER - Routine, Adaptive, and Creative abilities
Citizenship Behavior is informed by? - CORRECT ANSWER - Interpersonal & Organizational Behavior
Parts of Interpersonal Behavior under Citizenship Behavior - CORRECT ANSWER - Helping, Courtesy, and
Sportsmanship
Parts of Organizational Behavior under Citizenship Behavior - CORRECT ANSWER - Voice, Civic Virtue &
Boosterism
Counterproductive Behavior is informed by? - CORRECT ANSWER - Property Deviance, Production Deviance,
Political Deviance, and Personal Aggression
Property Deviance under Counterproductive Behavior is: - CORRECT ANSWER - Sabotage & Theft
Production Deviance under Counterproductive Behavior is: - CORRECT ANSWER - Wasting Resources &
Substance Abuse
Political Deviance under Counterproductive Behavior is: - CORRECT ANSWER - Gossiping & Incivility
Personal Aggression under Counterproductive Behavior is: - CORRECT ANSWER - Harassment & Abuse
, Counterproductive Behaviors are - CORRECT ANSWER - Behaviors that intentionally hinder organizational goal
accomplishment.
What tools do organizations use to manage job performance among employees? - CORRECT ANSWER -
•Management by objectives (M B O).
•Behaviorally anchored rating scales (B A R S).
•360-degree feedback.
•Forced rankings.
•Social performance management.
MBO - CORRECT ANSWER - Management by Objectives
BARS - CORRECT ANSWER - Behaviorally anchored rating scales
Organizational Commitment: What makes someone stay with their current organization? - CORRECT ANSWER -
Affective Commitment(Emotion-Based), Continuance Commitment(Cost-Based), and Normative
Commitment(Obligation-Based).
What is an example of an Affective Commitment (Emotion-Based) and its core definition? - CORRECT
ANSWER - "My current job duties are very rewarding, and I enjoy coming to work each morning." - Staying
because you want to.
What is an example of a Continuance Commitment (Cost-Based) and its core definition? - CORRECT ANSWER -
"My salary and benefits get us a nice house in our town, a different job might not cover the cost of living here." - Staying
because you need to.
What is an example of a Normative Commitment (Obligation-Based) and its core definition? - CORRECT
ANSWER - "My employer has helped me out of a jam on several occasions; it doesn't feel right to leave now." -
Staying because you ought to.
Symptoms of Psychological Withdrawal? - CORRECT ANSWER - Daydreaming
Looking Busy
Socializing
Moonlighting
Cyberloafing
Symptoms of Physical Withdrawal - CORRECT ANSWER - Tardiness
Long Breaks
Missing Meetings
Absenteenism
Qutting
Satisfaction with the Work Itself is informed by? - CORRECT ANSWER - Meaningfulness of Work,
Responsibility for Outcomes, and Knowledge of Results
Meaningfulness of work is informed by? - CORRECT ANSWER - V: Variety
I: Identity
S: Significance
Responsibility for Outcomes is informed by? - CORRECT ANSWER - Autonomy
Knowledge of Results is informed by? - CORRECT ANSWER - Feedback
What level of effect does Job Satisfaction have on Job Performance? - CORRECT ANSWER - Job satisfaction has
a moderate positive effect on Job performance.
People who experience higher levels of job satisfaction tend to have higher levels of what? - CORRECT
ANSWER - Task Performance and Citizenship.
