WESTERN GOVERNORS UNIVERSITY
D072 EXAM PREP | COMPREHENSIVE
OBJECTIVE ASSESSMENT STUDY GUIDE
2026| GRADED A+ | GUARANTEED
SUCCESS
Updated 2026 Questions and Answers | 100% Verified
Exam Prep and Comprehensive Rationales Included
, Active listening Giving the sender full, undisturbed attention with the intention of fully receiving
his or her message
Aggressive communicator Forceful communication style often carried out in a loud and hostile manner
Assertive communicator Productive communication style used by those who express their ideas while
listening attentively to others
Attraction-selection-attrition (A-S-A) A theory holding that (1) individuals are attracted to organizations whose
members are similar to themselves in terms of personality, values, interests, and
other attributes; (2) organizations are more likely to select those who possess
knowledge, skills, and abilities similar to the ones their existing members possess;
and (3) over time, those who do not fit in well are more likely to leave
Attrition The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death
Autocratic style Leadership style that keeps close control over subordinates and does not seek
much input from others
Barrier to effective communication Factor that prevents the receiver from receiving and understanding the message
accurately
Behavioral Event Interviews Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan
Channel Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone call
Code of ethics Guide that publicly sets out an organization's key values and ethical obligations
Coercive power Ability to take something away or punish someone for noncompliance
D072 EXAM PREP | COMPREHENSIVE
OBJECTIVE ASSESSMENT STUDY GUIDE
2026| GRADED A+ | GUARANTEED
SUCCESS
Updated 2026 Questions and Answers | 100% Verified
Exam Prep and Comprehensive Rationales Included
, Active listening Giving the sender full, undisturbed attention with the intention of fully receiving
his or her message
Aggressive communicator Forceful communication style often carried out in a loud and hostile manner
Assertive communicator Productive communication style used by those who express their ideas while
listening attentively to others
Attraction-selection-attrition (A-S-A) A theory holding that (1) individuals are attracted to organizations whose
members are similar to themselves in terms of personality, values, interests, and
other attributes; (2) organizations are more likely to select those who possess
knowledge, skills, and abilities similar to the ones their existing members possess;
and (3) over time, those who do not fit in well are more likely to leave
Attrition The unpredictable and uncontrollable but normal reduction of work force due to
resignations, retirement, sickness, or death
Autocratic style Leadership style that keeps close control over subordinates and does not seek
much input from others
Barrier to effective communication Factor that prevents the receiver from receiving and understanding the message
accurately
Behavioral Event Interviews Guided interview questions where individuals describe their thoughts and feelings
during specific situations and a coach helps establish a development plan
Channel Means of passing information from sender to recipient, such as via face-to-face
meeting or telephone call
Code of ethics Guide that publicly sets out an organization's key values and ethical obligations
Coercive power Ability to take something away or punish someone for noncompliance
