Cintas SSR certification
Comprehensive Resource To Help You Ace 2026-2027
Exams Includes Frequently Tested Questions With
ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
Instant Download Pdf
1. What does CRF stand for?
A. Customer Recovery Form
B. Customer Requisition Form
C. Customer Request Form
D. Customer Rental Form
Answer: C. Customer Request Form
2. What is Uniform Advantage?
A. A customer rewards program for renting uniforms
B. An alternative to paying a weekly uniform rental rate
C. An alternative to paying unplanned lost replacement charges for damaged or
destroyed garments and does not cover lost or unreturned garments
D. An alternative to paying unplanned lost replacement charges that also covers
lost garments
Answer: C. An alternative to paying unplanned lost replacement charges for
damaged or destroyed garments and does not cover lost or unreturned garments
3. When should you first begin discussing Accounts Receivable (AR) with a
customer?
,A. 90 days
B. 60 days
C. 30 days
D. Never; the office handles it
Answer: C. 30 days
4. Which of the following is NOT a typical uniform customer buying motive?
A. Image
B. Identification
C. Safety
D. Casual Fridays
Answer: D. Casual Fridays
5. How often must Smith Driver Training refresher training be completed?
A. Monthly
B. Quarterly
C. Semiannually
D. Annually
Answer: D. Annually
6. Which of the following is NOT one of the Five Keys of Smith Driver Training?
A. Aim High in Steering
B. Keep Your Eyes Moving
C. Leave Yourself an Out
D. Detect Problems Early
E. Get the Big Picture
Answer: D. Detect Problems Early
,7. What makes up a customer's total physical inventory?
A. Garments on the truck only
B. Garments at the distribution center only
C. Garments in Cintas possession plus garments in the customer's possession
D. Garments at the customer's workplace only
Answer: C. Garments in Cintas possession plus garments in the customer's
possession
8. Which of the following is NOT a component of Accounts Receivable aging?
A. Current
B. 30 Days Past Due
C. 60 Days Past Due
D. 90+ Days Past Due
E. 45 Days Past Due
Answer: E. 45 Days Past Due
9. What is the minimum expectation for Accounts Receivable performance?
A. Less than 10%
B. Less than 8%
C. Less than 5%
D. Less than 3%
Answer: B. Less than 8%
10. Who is ultimately responsible for the quality, appearance, and upgrading of
garments?
, A. Shakeout Partner
B. Plant Manager
C. Stockroom Supervisor
D. SSR (Service Sales Representative)
E. Customer
Answer: D. SSR (Service Sales Representative)
11. What is the maximum percentage that can be achieved on Net Billing?
A. 90%
B. 100%
C. 110%
D. 120%
Answer: C. 110%
12. A customer rented 100 shop towels but returned only 90. What should you
do?
A. Tell the customer to return the missing 10 towels next week
B. Notify the customer that they will be billed for the 10 missing towels at the Lost
Replacement (LR) rate
C. Contact your Service Supervisor and take no further action
D. Replace the missing towels at no charge
Answer: B. Notify the customer that they will be billed for the 10 missing
towels at the Lost Replacement (LR) rate
13. Which of the following is NOT a standard delivery frequency?
A. Weekly
B. Every Other Week
Comprehensive Resource To Help You Ace 2026-2027
Exams Includes Frequently Tested Questions With
ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
Instant Download Pdf
1. What does CRF stand for?
A. Customer Recovery Form
B. Customer Requisition Form
C. Customer Request Form
D. Customer Rental Form
Answer: C. Customer Request Form
2. What is Uniform Advantage?
A. A customer rewards program for renting uniforms
B. An alternative to paying a weekly uniform rental rate
C. An alternative to paying unplanned lost replacement charges for damaged or
destroyed garments and does not cover lost or unreturned garments
D. An alternative to paying unplanned lost replacement charges that also covers
lost garments
Answer: C. An alternative to paying unplanned lost replacement charges for
damaged or destroyed garments and does not cover lost or unreturned garments
3. When should you first begin discussing Accounts Receivable (AR) with a
customer?
,A. 90 days
B. 60 days
C. 30 days
D. Never; the office handles it
Answer: C. 30 days
4. Which of the following is NOT a typical uniform customer buying motive?
A. Image
B. Identification
C. Safety
D. Casual Fridays
Answer: D. Casual Fridays
5. How often must Smith Driver Training refresher training be completed?
A. Monthly
B. Quarterly
C. Semiannually
D. Annually
Answer: D. Annually
6. Which of the following is NOT one of the Five Keys of Smith Driver Training?
A. Aim High in Steering
B. Keep Your Eyes Moving
C. Leave Yourself an Out
D. Detect Problems Early
E. Get the Big Picture
Answer: D. Detect Problems Early
,7. What makes up a customer's total physical inventory?
A. Garments on the truck only
B. Garments at the distribution center only
C. Garments in Cintas possession plus garments in the customer's possession
D. Garments at the customer's workplace only
Answer: C. Garments in Cintas possession plus garments in the customer's
possession
8. Which of the following is NOT a component of Accounts Receivable aging?
A. Current
B. 30 Days Past Due
C. 60 Days Past Due
D. 90+ Days Past Due
E. 45 Days Past Due
Answer: E. 45 Days Past Due
9. What is the minimum expectation for Accounts Receivable performance?
A. Less than 10%
B. Less than 8%
C. Less than 5%
D. Less than 3%
Answer: B. Less than 8%
10. Who is ultimately responsible for the quality, appearance, and upgrading of
garments?
, A. Shakeout Partner
B. Plant Manager
C. Stockroom Supervisor
D. SSR (Service Sales Representative)
E. Customer
Answer: D. SSR (Service Sales Representative)
11. What is the maximum percentage that can be achieved on Net Billing?
A. 90%
B. 100%
C. 110%
D. 120%
Answer: C. 110%
12. A customer rented 100 shop towels but returned only 90. What should you
do?
A. Tell the customer to return the missing 10 towels next week
B. Notify the customer that they will be billed for the 10 missing towels at the Lost
Replacement (LR) rate
C. Contact your Service Supervisor and take no further action
D. Replace the missing towels at no charge
Answer: B. Notify the customer that they will be billed for the 10 missing
towels at the Lost Replacement (LR) rate
13. Which of the following is NOT a standard delivery frequency?
A. Weekly
B. Every Other Week
