CINTAS SSR CERTIFICATION
Comprehensive Resource To Help You Ace 2026-2027
Exams Includes Frequently Tested Questions With
ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
Instant Download Pdf
1. What are the components of the SSR Pay Plan? - Correct Answer: •Base
Pay
•Route Commission
•Renewal Bonus
•Catalog Commission
•Sales Leads
•Contest Winnings
•Growth/Projections Bonus
•Premium / Overtime Pay
2. What are the fundamental areas to increase business on your route? -
Correct Answer: •Sales Leads
•Adds vs. Stops
•Reducing Lost Business
•Price Increases
•Catalog Sales
•New Product Offerings
3. Using the "I noticed" technique sell the following products... - Correct
Answer: •Mats
,•Air Fresheners
•Jackets
4. Explain the following LR Categories -What products are included in each?
How can you affect them on route? - Correct Answer: Be able to
explain:
•Shop Towel LRs
•Dust LRs
•Linen LRs
5. What is emotional trust and how is it developed?(SHB, pg112) - Correct
Answer: •A customer likes and depends on the SSR and Service Team
6. What is rational trust and how is it developed?(SHB, pg112) - Correct
Answer: •Cintas is holding up our end of the agreement. All products are
clean, functional and delivered on time.
7. What are the best ways to proactively affect your score? - Correct
Answer: •Seconds that Count
•ECIR
•Consistent service
•Develop Emotional Trust
•Develop Rational Trust
8. Why is our market reputation and brand so important? - Correct
Answer: •Word of mouth. Customer tells 11 people when they have a
, problem or bad experience, but only tell 3 when they have a good
experience. This is known as the 11 to 3 phenomena.
9. What is the length of a standard agreement at Cintas? - Correct Answer:
•60 Months
10.Why don't we wait until the end of term to renew? - Correct Answer:
•Avoid Competitive situations that may require decreases in price
11.How soon should you renew a customer? - Correct Answer: You can
renew a customer any time - especially if we make an additional investment
in their account; 12-18 months prior to renewal date
12.What is our service guarantee? - Correct Answer: •Paragraph 10 on the
back of the service agreement
•Cintas guarantees to deliver the highest quality textile rental service at all
time. Any complaints about the quality of the service which have not been
resolved in the normal course of business must be sent by registered letter
to the company's General Manager.
•If Cintas then fails to resolve any material complaint in a reasonable period
of time, Customer may terminate this agreement provided all rental items
are paid for at the then current replacement values or returned to company
in good and usable condition.
13.What is the most important thing to remember for all role plays? -
Correct Answer: ECIR
Empathize
Clarify
, Isolate
Resolve/Respond
Role Play (Late Add-Ons): You promised me last week that uniforms for my new
employee would be here today and I don't see them. - Correct Answer:
•Empathize-I'm sorry that the uniforms aren't in yet.
•Clarify-Who the garments are for? What types / sizes of garments were ordered?
If there are barcodes in the Barcode History and verify that the order went
through
•Isolate
•Respond-Let me see if I can find out what is causing the delay and see if I can get
them out here prior to next week's delivery.
Note: If possible, contact the plant directly to see if they have the add-on
prepared and get to the contact to let him / her know when it will be delivered.
PROACTIVE STEPS -what are some ways to prevent this conversation from
happening?
1.When issues arise, own the issue. Don't blame Cintas.
Role Play (Incorrect Fit) -Our new employee received his uniforms last week and
the pants are too tight and too short. Can you get him some pants that fit, please?
- Correct Answer: •Empathize-I apologize that the garments didn't fit and for
any inconvenience it may have caused.
•Clarify-Is it just (employee's name) garments that didn't fit?
•Isolate -Beyond (employee's name) garments, do you have any concerns with
any other part of your service?
Comprehensive Resource To Help You Ace 2026-2027
Exams Includes Frequently Tested Questions With
ELABORATED 100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
Instant Download Pdf
1. What are the components of the SSR Pay Plan? - Correct Answer: •Base
Pay
•Route Commission
•Renewal Bonus
•Catalog Commission
•Sales Leads
•Contest Winnings
•Growth/Projections Bonus
•Premium / Overtime Pay
2. What are the fundamental areas to increase business on your route? -
Correct Answer: •Sales Leads
•Adds vs. Stops
•Reducing Lost Business
•Price Increases
•Catalog Sales
•New Product Offerings
3. Using the "I noticed" technique sell the following products... - Correct
Answer: •Mats
,•Air Fresheners
•Jackets
4. Explain the following LR Categories -What products are included in each?
How can you affect them on route? - Correct Answer: Be able to
explain:
•Shop Towel LRs
•Dust LRs
•Linen LRs
5. What is emotional trust and how is it developed?(SHB, pg112) - Correct
Answer: •A customer likes and depends on the SSR and Service Team
6. What is rational trust and how is it developed?(SHB, pg112) - Correct
Answer: •Cintas is holding up our end of the agreement. All products are
clean, functional and delivered on time.
7. What are the best ways to proactively affect your score? - Correct
Answer: •Seconds that Count
•ECIR
•Consistent service
•Develop Emotional Trust
•Develop Rational Trust
8. Why is our market reputation and brand so important? - Correct
Answer: •Word of mouth. Customer tells 11 people when they have a
, problem or bad experience, but only tell 3 when they have a good
experience. This is known as the 11 to 3 phenomena.
9. What is the length of a standard agreement at Cintas? - Correct Answer:
•60 Months
10.Why don't we wait until the end of term to renew? - Correct Answer:
•Avoid Competitive situations that may require decreases in price
11.How soon should you renew a customer? - Correct Answer: You can
renew a customer any time - especially if we make an additional investment
in their account; 12-18 months prior to renewal date
12.What is our service guarantee? - Correct Answer: •Paragraph 10 on the
back of the service agreement
•Cintas guarantees to deliver the highest quality textile rental service at all
time. Any complaints about the quality of the service which have not been
resolved in the normal course of business must be sent by registered letter
to the company's General Manager.
•If Cintas then fails to resolve any material complaint in a reasonable period
of time, Customer may terminate this agreement provided all rental items
are paid for at the then current replacement values or returned to company
in good and usable condition.
13.What is the most important thing to remember for all role plays? -
Correct Answer: ECIR
Empathize
Clarify
, Isolate
Resolve/Respond
Role Play (Late Add-Ons): You promised me last week that uniforms for my new
employee would be here today and I don't see them. - Correct Answer:
•Empathize-I'm sorry that the uniforms aren't in yet.
•Clarify-Who the garments are for? What types / sizes of garments were ordered?
If there are barcodes in the Barcode History and verify that the order went
through
•Isolate
•Respond-Let me see if I can find out what is causing the delay and see if I can get
them out here prior to next week's delivery.
Note: If possible, contact the plant directly to see if they have the add-on
prepared and get to the contact to let him / her know when it will be delivered.
PROACTIVE STEPS -what are some ways to prevent this conversation from
happening?
1.When issues arise, own the issue. Don't blame Cintas.
Role Play (Incorrect Fit) -Our new employee received his uniforms last week and
the pants are too tight and too short. Can you get him some pants that fit, please?
- Correct Answer: •Empathize-I apologize that the garments didn't fit and for
any inconvenience it may have caused.
•Clarify-Is it just (employee's name) garments that didn't fit?
•Isolate -Beyond (employee's name) garments, do you have any concerns with
any other part of your service?
