TICO UPDATED EXAM SCRIPT QUESTIONS AND
ANSWERS SURE A+
✔✔Are travel agents and travel wholesalers (registrants) entitled to make a claim on the
Compensation Fund? - ✔✔Yes, as long as they meet the requirements.
✔✔What is an Act? - ✔✔Describes a particular set of rules
✔✔Mr. White is planning a business trip to Tel Aviv in the next upcoming weeks. He
wants to leave Toronto on Thursday, so he has Friday to recover from his long haul
flight. On Saturday he will go to the National Bank to do business and return home
Monday. What must the travel agent advise Mr. White? - ✔✔Banks in Tel Aviv are
closed on Saturday
✔✔Before counselling or advising a client, a travel agent must.. - ✔✔Inform the client of
any counselling fee charged
✔✔A travel wholesaler or travel agent who has acquired the rights to travel services for
resale must.. - ✔✔Have a written agreement with any supplier whose travel services the
wholesaler or agent is reselling
✔✔Betsy, the travel agent, concludes the sale with the clients and tells them to go to
the Canadian Foreign Affairs website to find out what documents they need. She thinks
that Canadians may need a visa for the chosen destination, but she does not have the
website on hand. Betsy's advice is.. - ✔✔Insufficient because a travel agent must
advise clients about the specific travel documents needed
✔✔Joe Smith makes a reservation through ABC Travel including air, car, and hotel.
Upon arriving at his destination, Joe comes to know that the car rental agency has
closed down due to bankruptcy. Is Joe eligible to make a claim through the
Compensation Fund? - ✔✔No, The Fund does not reimburse consumers for car rental
agencies.
✔✔The client must be advised of what two insurances - ✔✔Trip Cancellation and Out of
Province Health
✔✔Which one of the following circumstances would NOT result in the travel agent
having to offer the client a full refund or comparable alternative travel services?
• where a contract permits a price increase, the cumulative increase is more than 7% of
the total price (excluding increases caused by the GST or PST)
• where the scheduled departure of any transportation is delayed or advanced by 12
hours or less
, • where the contract does not permit a price increase and the total price of the travel
services is increased, whatever the amount or reason
• where a different cruise ship has been substituted - ✔✔where the scheduled departure
of any transportation is delayed or advanced by 12 hours or less
✔✔Clark booked a tour package to a country where all the banks and restaurants are
closed on Saturday, and shorts and T-shirts are not allowed in any of the temples or
palaces. What are the Travel Agent's obligations in these matters?
• None because in this case they specifically asked to travel to this country and
therefore it can be assumed they did their research.
• None, aside from explaining the travel documents needed for travel, Joe is not
obligated to tell them anything.
• The Travel Agent is responsible for telling the clients about standards of service at the
destination that may be different from Canada.
• The Travel Agent is responsible for telling the Clark's about the banks but not about
matters that deal with eating in restaurants or how to dress when sightseeing. That is
what guide books are for. - ✔✔The Travel Agent is responsible for telling the clients
about standards of service at the destination that may be different from Canada.
✔✔Who appoints the Registrar? - ✔✔TICO Board of Directors
✔✔After making a sale, a travel agent must promptly issue the customer a statement,
invoice or receipt. If this document is prepared by hand, it must be:
• pre-numbered (in consecutive numbers, such as 101, 102, 103, etc.)
• assigned a unique identifier
• assigned letters in alphabetical order
• pre-numbered (in random order, such as 115, 113, 120) - ✔✔pre-numbered (in
consecutive numbers, such as 101, 102, 103, etc.)
✔✔Who is responsible for determining whether all or part of a claim is eligible for
reimbursement? - ✔✔TICO Board of Directors
✔✔TICO works with which three groups to carry out its mandate?
• Consumers, travel retailers, the federal government
• Travel retailers, travel wholesalers, consumers
• The travel industry, the provincial government, consumers
• Suppliers, travel agents, consumers - ✔✔The travel industry, the provincial
government, consumers
✔✔Sally Smith belongs to a travel program. She saves up her points for two years until
she has enough for a vacation package to a sun destination. The travel wholesaler
noted in the brochure that the trip was valued at $2,500.00. After Sally transfers the
ANSWERS SURE A+
✔✔Are travel agents and travel wholesalers (registrants) entitled to make a claim on the
Compensation Fund? - ✔✔Yes, as long as they meet the requirements.
✔✔What is an Act? - ✔✔Describes a particular set of rules
✔✔Mr. White is planning a business trip to Tel Aviv in the next upcoming weeks. He
wants to leave Toronto on Thursday, so he has Friday to recover from his long haul
flight. On Saturday he will go to the National Bank to do business and return home
Monday. What must the travel agent advise Mr. White? - ✔✔Banks in Tel Aviv are
closed on Saturday
✔✔Before counselling or advising a client, a travel agent must.. - ✔✔Inform the client of
any counselling fee charged
✔✔A travel wholesaler or travel agent who has acquired the rights to travel services for
resale must.. - ✔✔Have a written agreement with any supplier whose travel services the
wholesaler or agent is reselling
✔✔Betsy, the travel agent, concludes the sale with the clients and tells them to go to
the Canadian Foreign Affairs website to find out what documents they need. She thinks
that Canadians may need a visa for the chosen destination, but she does not have the
website on hand. Betsy's advice is.. - ✔✔Insufficient because a travel agent must
advise clients about the specific travel documents needed
✔✔Joe Smith makes a reservation through ABC Travel including air, car, and hotel.
Upon arriving at his destination, Joe comes to know that the car rental agency has
closed down due to bankruptcy. Is Joe eligible to make a claim through the
Compensation Fund? - ✔✔No, The Fund does not reimburse consumers for car rental
agencies.
✔✔The client must be advised of what two insurances - ✔✔Trip Cancellation and Out of
Province Health
✔✔Which one of the following circumstances would NOT result in the travel agent
having to offer the client a full refund or comparable alternative travel services?
• where a contract permits a price increase, the cumulative increase is more than 7% of
the total price (excluding increases caused by the GST or PST)
• where the scheduled departure of any transportation is delayed or advanced by 12
hours or less
, • where the contract does not permit a price increase and the total price of the travel
services is increased, whatever the amount or reason
• where a different cruise ship has been substituted - ✔✔where the scheduled departure
of any transportation is delayed or advanced by 12 hours or less
✔✔Clark booked a tour package to a country where all the banks and restaurants are
closed on Saturday, and shorts and T-shirts are not allowed in any of the temples or
palaces. What are the Travel Agent's obligations in these matters?
• None because in this case they specifically asked to travel to this country and
therefore it can be assumed they did their research.
• None, aside from explaining the travel documents needed for travel, Joe is not
obligated to tell them anything.
• The Travel Agent is responsible for telling the clients about standards of service at the
destination that may be different from Canada.
• The Travel Agent is responsible for telling the Clark's about the banks but not about
matters that deal with eating in restaurants or how to dress when sightseeing. That is
what guide books are for. - ✔✔The Travel Agent is responsible for telling the clients
about standards of service at the destination that may be different from Canada.
✔✔Who appoints the Registrar? - ✔✔TICO Board of Directors
✔✔After making a sale, a travel agent must promptly issue the customer a statement,
invoice or receipt. If this document is prepared by hand, it must be:
• pre-numbered (in consecutive numbers, such as 101, 102, 103, etc.)
• assigned a unique identifier
• assigned letters in alphabetical order
• pre-numbered (in random order, such as 115, 113, 120) - ✔✔pre-numbered (in
consecutive numbers, such as 101, 102, 103, etc.)
✔✔Who is responsible for determining whether all or part of a claim is eligible for
reimbursement? - ✔✔TICO Board of Directors
✔✔TICO works with which three groups to carry out its mandate?
• Consumers, travel retailers, the federal government
• Travel retailers, travel wholesalers, consumers
• The travel industry, the provincial government, consumers
• Suppliers, travel agents, consumers - ✔✔The travel industry, the provincial
government, consumers
✔✔Sally Smith belongs to a travel program. She saves up her points for two years until
she has enough for a vacation package to a sun destination. The travel wholesaler
noted in the brochure that the trip was valued at $2,500.00. After Sally transfers the
