TIPS CERTIFICATION EXAM UPDATED SCRIPT
QUESTIONS AND ANSWERS SURE A+
✔✔Steps to check ID - ✔✔ask guest to remove from wallet, determine validity,
communicate by asking questions, ask for second form of ID, know where the alcohol is
going, don't make the sale if you still have doubts
✔✔People skills are? - ✔✔observing how people act, hearing what they say, judging
their needs, responding appropriately
✔✔Alcohol helps us relax because it is a - ✔✔depressent
✔✔To effectively refuse service: - ✔✔say no, give reasons, don't back down
✔✔Evaluating cue levels - ✔✔Level 1: no problem/drinking responsibly
Level 2: potential risk
Level 3: definitely intoxicated
✔✔Evaluating response levels - ✔✔Level 1: Ineffective response
Level 2: moderately effective
Level 3: most effective response
✔✔Judgment - ✔✔
✔✔ Behavioral cues - ✔✔inhibitions, judgment, reactions, coordination
✔✔Inhibitions - ✔✔relaxed and talkative and could display mood swings
✔✔Judgment - ✔✔overly friendly, dancing or singing
✔✔Reactions - ✔✔Lose their train of thought, glassy, unfocused eyes, slurred speech
✔✔Coordination - ✔✔stagger, stumble, spill drinks
✔✔Intoxication Rate Factors - ✔✔size, gender, rate of consumption, strength of the
drink, drug use, food intake
✔✔1/2 oz pure alcohol - ✔✔12 oz beer, 5 oz wine, 1 oz 100-proof liquor
✔✔Why does alcohol differ from food and other beverages? - ✔✔your body does not
have to digest it before absorbing it. It can be absorbed directly into the blood stream
✔✔BAC: Blood Alcohol Content - ✔✔measurement of the amount of alcohol in a
person's blood
QUESTIONS AND ANSWERS SURE A+
✔✔Steps to check ID - ✔✔ask guest to remove from wallet, determine validity,
communicate by asking questions, ask for second form of ID, know where the alcohol is
going, don't make the sale if you still have doubts
✔✔People skills are? - ✔✔observing how people act, hearing what they say, judging
their needs, responding appropriately
✔✔Alcohol helps us relax because it is a - ✔✔depressent
✔✔To effectively refuse service: - ✔✔say no, give reasons, don't back down
✔✔Evaluating cue levels - ✔✔Level 1: no problem/drinking responsibly
Level 2: potential risk
Level 3: definitely intoxicated
✔✔Evaluating response levels - ✔✔Level 1: Ineffective response
Level 2: moderately effective
Level 3: most effective response
✔✔Judgment - ✔✔
✔✔ Behavioral cues - ✔✔inhibitions, judgment, reactions, coordination
✔✔Inhibitions - ✔✔relaxed and talkative and could display mood swings
✔✔Judgment - ✔✔overly friendly, dancing or singing
✔✔Reactions - ✔✔Lose their train of thought, glassy, unfocused eyes, slurred speech
✔✔Coordination - ✔✔stagger, stumble, spill drinks
✔✔Intoxication Rate Factors - ✔✔size, gender, rate of consumption, strength of the
drink, drug use, food intake
✔✔1/2 oz pure alcohol - ✔✔12 oz beer, 5 oz wine, 1 oz 100-proof liquor
✔✔Why does alcohol differ from food and other beverages? - ✔✔your body does not
have to digest it before absorbing it. It can be absorbed directly into the blood stream
✔✔BAC: Blood Alcohol Content - ✔✔measurement of the amount of alcohol in a
person's blood
