When you are preparing the Chromebook for Disassemble Chromebook and access the WP screw
RMA Shim process what are the steps you
must take prior to re-imaging and testing? Enter recovery/developer mode
Where is the OS version number located? type "ver" in cmd box
Powerwash Resets product to the original factory state
User OS Recovery Reinstalls the Google Chrome OS
RMA Shim Process Restores the SW image tot he original factory state
How do you perform a hard reset? Hold Esc, Refresh and Power key at the same time for 5
seconds
Where can you locate the RMA Shim image for An internal HP FTP site
an HP Chromebook 14-q0xx?
What is the tool/process used to re-image a RMA/Shim process
Chrome device?
Where will you find the laser etched service on the base of the unit
label on a Chromebook?
The Crosh diagnostic tool for testing SD eMMC
storage health does not work on devices with
what type of memory?
The Chromebook image did not recognize the You must switch to developer mode before installing the
recovery image image
The Chromebook is linked to the customer's Have the customer deprovision the Chromebook
CMC and I can't access it
Replace the component that failed and then repeat the
One or more hardware test failed RMA Shim Process
The FATP tests failed during the factory test Ensure that the correct components are selected at the
start of the factory tests
When is the RMA Shim process required to be When shipping back to HP
performed?
After entering development mode is it No
necessary to turn on OS verification?
Launcher Image A
Status Area Image C
Omnibox Image B
What must you do when servicing a Have customer deprovision the Chromebook
Chromebook that is linked to a customer's
RMA Shim process what are the steps you
must take prior to re-imaging and testing? Enter recovery/developer mode
Where is the OS version number located? type "ver" in cmd box
Powerwash Resets product to the original factory state
User OS Recovery Reinstalls the Google Chrome OS
RMA Shim Process Restores the SW image tot he original factory state
How do you perform a hard reset? Hold Esc, Refresh and Power key at the same time for 5
seconds
Where can you locate the RMA Shim image for An internal HP FTP site
an HP Chromebook 14-q0xx?
What is the tool/process used to re-image a RMA/Shim process
Chrome device?
Where will you find the laser etched service on the base of the unit
label on a Chromebook?
The Crosh diagnostic tool for testing SD eMMC
storage health does not work on devices with
what type of memory?
The Chromebook image did not recognize the You must switch to developer mode before installing the
recovery image image
The Chromebook is linked to the customer's Have the customer deprovision the Chromebook
CMC and I can't access it
Replace the component that failed and then repeat the
One or more hardware test failed RMA Shim Process
The FATP tests failed during the factory test Ensure that the correct components are selected at the
start of the factory tests
When is the RMA Shim process required to be When shipping back to HP
performed?
After entering development mode is it No
necessary to turn on OS verification?
Launcher Image A
Status Area Image C
Omnibox Image B
What must you do when servicing a Have customer deprovision the Chromebook
Chromebook that is linked to a customer's
