WVU BCOR 370 FINAL EXAM ACTUAL QUESTIONS AND
ANSWERS SURE A+
✔✔Barriers to communication include: - ✔✔differing perceptions, information overload,
and poor listening
✔✔A ___________ occurs when several individuals manifest and spread generally
inaccurate or misleading information throughout the organization. - ✔✔gossip chain
✔✔Which of the following theories of motivation suggests that individuals are more
likely to be motivated and preform well if they expect to receive desired rewards? -
✔✔Expectancy theory
✔✔Which of the following statements is true about valence? - ✔✔It is an individual
opinion of the value of outcomes
✔✔A ___________ reinforces behaviors after a set period of time; for example,
employees might be paid weekly or once or twice a month, so as long as they work
during that pay period or interval. - ✔✔fixed-interval schedule
✔✔A ____________ is employed after a varying period of time to reward successful
performance in the forms of bonuses, promotions, or other benefits. - ✔✔variable-
interval schedule
✔✔Organizations might impose a ____________, where a specific number of behaviors
must be met before the reward is given. - ✔✔fixed-ratio schedule
✔✔Extinction - ✔✔a behavioral method that involved withholding praise or a positive
reward
✔✔In the area of education, teachers might be awarded a bonus if their students
perform well in their classes or on their exams. This is an example of which of the
following? - ✔✔Merit-based rewards
✔✔In a research study, employees in the underwriting department of a large insurance
company were temporarily reassigned to the higher, lower, or equal status position of a
coworker. Equity theory would suggest that relative to employees reassigned to equal
status positions, employees reassigned to higher status offices _____ their
performance, while employees reassigned to lower-status offices _____ their
performance. - ✔✔increase; decrease
✔✔A system that allows employees to share in any cost savings made by the firm is
called: - ✔✔gain sharing
, ✔✔Managers are most concerned about understand behavior because they want to: -
✔✔direct that behavior
✔✔Perception - ✔✔the process of interpreting one's environment
✔✔Theory X - ✔✔little ambition, dislikes work, avoids responsibilities
✔✔Theory Y - ✔✔self-directed, enjoys work, accepts responsibilities
✔✔Maslows' Heirarchy of Needs - ✔✔-Self-actualization: reach your fullest potential.
-Esteem: recognized by others for your accomplishments.
-Social= Affiliation, need to belong
-Safety= have a house, job, etc.
-Physiological
✔✔Hertzberg's Two-Factor Theory - ✔✔Hygiene factors and Motivational factors
✔✔Hygiene Factors - ✔✔-company policies
-quality of supervision
-relations with others
-personal life
-rate of pay
-job security
-working conditions
✔✔Motivational Factors - ✔✔-achievement
-career advancement
-personal growth
-job interest
-recognition
-responsibility
✔✔Motivation is the process by which behavior is: - ✔✔-energized: how hard a person
works
-directed: what a person does
-Maintained: how long a person does work
✔✔The Motivation Process - ✔✔-unsatisfied needs: needs are not being met.
-tension: created by unsatisfied needs.
-drives: created by tension.
-behavior: drives engage in behavior.
-satisfied needs: behavior satisfies needs.
-reduce tension: satisfied needs reduce tension.
ANSWERS SURE A+
✔✔Barriers to communication include: - ✔✔differing perceptions, information overload,
and poor listening
✔✔A ___________ occurs when several individuals manifest and spread generally
inaccurate or misleading information throughout the organization. - ✔✔gossip chain
✔✔Which of the following theories of motivation suggests that individuals are more
likely to be motivated and preform well if they expect to receive desired rewards? -
✔✔Expectancy theory
✔✔Which of the following statements is true about valence? - ✔✔It is an individual
opinion of the value of outcomes
✔✔A ___________ reinforces behaviors after a set period of time; for example,
employees might be paid weekly or once or twice a month, so as long as they work
during that pay period or interval. - ✔✔fixed-interval schedule
✔✔A ____________ is employed after a varying period of time to reward successful
performance in the forms of bonuses, promotions, or other benefits. - ✔✔variable-
interval schedule
✔✔Organizations might impose a ____________, where a specific number of behaviors
must be met before the reward is given. - ✔✔fixed-ratio schedule
✔✔Extinction - ✔✔a behavioral method that involved withholding praise or a positive
reward
✔✔In the area of education, teachers might be awarded a bonus if their students
perform well in their classes or on their exams. This is an example of which of the
following? - ✔✔Merit-based rewards
✔✔In a research study, employees in the underwriting department of a large insurance
company were temporarily reassigned to the higher, lower, or equal status position of a
coworker. Equity theory would suggest that relative to employees reassigned to equal
status positions, employees reassigned to higher status offices _____ their
performance, while employees reassigned to lower-status offices _____ their
performance. - ✔✔increase; decrease
✔✔A system that allows employees to share in any cost savings made by the firm is
called: - ✔✔gain sharing
, ✔✔Managers are most concerned about understand behavior because they want to: -
✔✔direct that behavior
✔✔Perception - ✔✔the process of interpreting one's environment
✔✔Theory X - ✔✔little ambition, dislikes work, avoids responsibilities
✔✔Theory Y - ✔✔self-directed, enjoys work, accepts responsibilities
✔✔Maslows' Heirarchy of Needs - ✔✔-Self-actualization: reach your fullest potential.
-Esteem: recognized by others for your accomplishments.
-Social= Affiliation, need to belong
-Safety= have a house, job, etc.
-Physiological
✔✔Hertzberg's Two-Factor Theory - ✔✔Hygiene factors and Motivational factors
✔✔Hygiene Factors - ✔✔-company policies
-quality of supervision
-relations with others
-personal life
-rate of pay
-job security
-working conditions
✔✔Motivational Factors - ✔✔-achievement
-career advancement
-personal growth
-job interest
-recognition
-responsibility
✔✔Motivation is the process by which behavior is: - ✔✔-energized: how hard a person
works
-directed: what a person does
-Maintained: how long a person does work
✔✔The Motivation Process - ✔✔-unsatisfied needs: needs are not being met.
-tension: created by unsatisfied needs.
-drives: created by tension.
-behavior: drives engage in behavior.
-satisfied needs: behavior satisfies needs.
-reduce tension: satisfied needs reduce tension.
