VIVINT LATEST EVALUATION ACTUAL QUESTIONS AND
ANSWERS SURE A+
✔✔VIVINT ping camera features - ✔✔Portable
2 way voice
Call out feature for kids
✔✔Element thermostat features - ✔✔
✔✔VIVINT smart Drive - ✔✔
✔✔Smart Lock - ✔✔
✔✔VIVINT Car Guard - ✔✔
✔✔Glass break sensor - ✔✔
✔✔Firefighter sensor - ✔✔
✔✔Brief history of VIVINT - ✔✔1999- founded. First named Apex Alarm
2007-received $600million investment from Goldman Sachs.
Changed name to VIVINT and built our first innovation center plus call centers for
monitoring
2012- VIVINT gets bought by Blackstone capital( largest private equity firm in the world)
for $2.2 Billion
2020-VIVINT goes Public on New York Stock
✔✔Q: What does VIVINT mean? - ✔✔It's Latin: VIV means "to live" & INT means
"intelligent"
Living intelligently
✔✔Q: What is the purpose of the door approach? - ✔✔Peak enough interest and
transition into the home
✔✔Who is Blackstone Capital? - ✔✔Blackstone is the worlds largest private equity.
They own Versace, weather channel, satellite radio, lego land, all the Hilton hotels...
anything they touch turns to gold.
✔✔What are the 4 Steps of a Sale? - ✔✔Door approach
Build value
Questions
Close
✔✔What are the 4 Pillars to a sale? - ✔✔Product/ company
, Yourself
Emotion
Urgency
✔✔ Q: Who signs the agreements and does the digital survey? - ✔✔The customer
who's name is on the account. No exceptions!
✔✔Q: What partners do we use to finance the equipment? - ✔✔Citizens and Fortiva
✔✔Q: Why is VIVINT better? Them vs. Us - ✔✔Upfront cost vs. finance
DIY vs. professional install
Phone call vs. 2 way voice
Multiple apps vs. one app
Price rises vs. lowers
3rd party drama vs. in house
Hardware vs. software
WiFi vs. cellular
Motion clips vs. continuous
Limited warranty vs. lifetime
✔✔Q: What are the "Can We Pay Questions?" - ✔✔1. Are you the homeowner?
2. Do you consider yourselves vocal people?
3. Would you use the system more when home, away, or both?
4. How often would you use this system? Weekly? Daily? Monthly?
5. If a friend asked you why you got vivint as opposed to ADT, Nest or 6. 6. Ring what
would you say and why?
7. What are your 3 favorite devices or features in the system and why?
8. Would you be okay leaving our vivint sign in the yard?
9. Is it okay we use your name as a positive reference in the neighborhood?
10. Would you have any problems working with our techs schedule to get the best deal?
✔✔Q: How do you help a customer get a new sign - ✔✔Email:
✔✔Q: If a customer is having trouble with system, who should they contact? -
✔✔Customer loyalty 877.275.0177
Or
Visit our live chat @ VIVINT.com
✔✔Q: If customer is in need of immediate attention or you need help saving an account
from canceling, who should you contact? - ✔✔Email and explain the
situation. Be sure to include customers name and account number.
✔✔Q: What are good ways to build rapport with customers? - ✔✔1. Use customers
name, a lot
2. Compliment something about them or home
ANSWERS SURE A+
✔✔VIVINT ping camera features - ✔✔Portable
2 way voice
Call out feature for kids
✔✔Element thermostat features - ✔✔
✔✔VIVINT smart Drive - ✔✔
✔✔Smart Lock - ✔✔
✔✔VIVINT Car Guard - ✔✔
✔✔Glass break sensor - ✔✔
✔✔Firefighter sensor - ✔✔
✔✔Brief history of VIVINT - ✔✔1999- founded. First named Apex Alarm
2007-received $600million investment from Goldman Sachs.
Changed name to VIVINT and built our first innovation center plus call centers for
monitoring
2012- VIVINT gets bought by Blackstone capital( largest private equity firm in the world)
for $2.2 Billion
2020-VIVINT goes Public on New York Stock
✔✔Q: What does VIVINT mean? - ✔✔It's Latin: VIV means "to live" & INT means
"intelligent"
Living intelligently
✔✔Q: What is the purpose of the door approach? - ✔✔Peak enough interest and
transition into the home
✔✔Who is Blackstone Capital? - ✔✔Blackstone is the worlds largest private equity.
They own Versace, weather channel, satellite radio, lego land, all the Hilton hotels...
anything they touch turns to gold.
✔✔What are the 4 Steps of a Sale? - ✔✔Door approach
Build value
Questions
Close
✔✔What are the 4 Pillars to a sale? - ✔✔Product/ company
, Yourself
Emotion
Urgency
✔✔ Q: Who signs the agreements and does the digital survey? - ✔✔The customer
who's name is on the account. No exceptions!
✔✔Q: What partners do we use to finance the equipment? - ✔✔Citizens and Fortiva
✔✔Q: Why is VIVINT better? Them vs. Us - ✔✔Upfront cost vs. finance
DIY vs. professional install
Phone call vs. 2 way voice
Multiple apps vs. one app
Price rises vs. lowers
3rd party drama vs. in house
Hardware vs. software
WiFi vs. cellular
Motion clips vs. continuous
Limited warranty vs. lifetime
✔✔Q: What are the "Can We Pay Questions?" - ✔✔1. Are you the homeowner?
2. Do you consider yourselves vocal people?
3. Would you use the system more when home, away, or both?
4. How often would you use this system? Weekly? Daily? Monthly?
5. If a friend asked you why you got vivint as opposed to ADT, Nest or 6. 6. Ring what
would you say and why?
7. What are your 3 favorite devices or features in the system and why?
8. Would you be okay leaving our vivint sign in the yard?
9. Is it okay we use your name as a positive reference in the neighborhood?
10. Would you have any problems working with our techs schedule to get the best deal?
✔✔Q: How do you help a customer get a new sign - ✔✔Email:
✔✔Q: If a customer is having trouble with system, who should they contact? -
✔✔Customer loyalty 877.275.0177
Or
Visit our live chat @ VIVINT.com
✔✔Q: If customer is in need of immediate attention or you need help saving an account
from canceling, who should you contact? - ✔✔Email and explain the
situation. Be sure to include customers name and account number.
✔✔Q: What are good ways to build rapport with customers? - ✔✔1. Use customers
name, a lot
2. Compliment something about them or home
