ESB CERTIFICATION 2026 MAIN EXAM QUESTIONS AND
ANSWERS SURE A+
✔✔The owner of Reliable Appliance Repairs is analyzing financial parts of the income
statement including Net Sales, Total Cost of Goods Sold, Gross Profit, Total Expenses,
Pre-Tax Profit and Net Profit. Match each figure to correct location in the Income
Statement worksheet. - ✔✔A.$45,144
B.$18,500
C.$26,644
D.$9,325
✔✔A business owner is applying for a loan with a bank. The bank uses a standard
credit application form that asks the business owner about her personal income, bank
accounts, credit cards, current balances outstanding, whether she rents or owns her
house and other personal information. Which three are factors that affect credit scores?
- ✔✔Payment history on existing loans
Amounts owed on existing loans
Types of credit already in use by the applicant
✔✔The owner of an online retail business dropships merchandise from her wholesale
suppliers directly to her retail customers. Which expense of her business is variable? -
✔✔Cost of Shipping
✔✔A law is passed increasing the minimum wage from $10 to $15 per hour. A gourmet
pizza restaurant is popular for obtaining its ingredients locally. Which two factors are
most responsible for the price increase? - ✔✔Increased raw material costs
Increased labor costs
✔✔A welder has arranged for a loan from a family member in the amount of $10,000
with an annual simple interest rate of 6%. The loan is due in 12 months. What is the
amount of simple interest due at the end of the 12 month loan period? - ✔✔$600
✔✔The owner of a used car sales business is analyzing the cash flow for his business
for the prior year. In January, the opening inventory balance of automobiles was
$208,000. What is the ending inventory value? - ✔✔$100,000
✔✔The owner of a real estate office prepared a cash flow budget for the coming month.
The beginning cash balance was $1,500
Match the dollar amount to the correct line item on a cash flow budget: - ✔✔Available
cash: $6,500
Cash outflow:$4,600
Cash inflow:$5,000
Ending cash balance:$1,900
, ✔✔A massage therapist wants to open her own spa. She researches the prices
charged at the three local competitor spas and estimates she can average $80 per
customer visit. Match the correct figure to the appropriate location in the break-even
formula. - ✔✔A. Fixed Costs = $245,400
B. Average Price = $80
C. Variable Cost = $3.00
D. Break Even Point in units = 3,187
✔✔A farmer providing custom farming and tractor services averages averages $1,000
per day in revenue with a gross profit margin of $40. How many prospects should the
farmer have in their active clients listing at all times at a minimum? - ✔✔20
✔✔The owner of a car detailing business wants to develop a reputation for customer
service. The owner is developing policies and procedures to guide the staff in this effort.
Which documented procedure covers the area of customer service? - ✔✔Customer
Complaints
✔✔Successful entrepreneurs typically posses which three characteristics? -
✔✔Tenacious, Adaptable, Responsible
✔✔Kim went to school and studied to be a chef, he loves cooking and worked hard to
master his craft so he could open his own restaurant after graduation, but Kim's family
pressured him to take over the family horticulture business instead. Which characteristic
might cause Kim's business to fail? - ✔✔Kim lacks enthusiasm for the business
✔✔After a self-assessment, potential entrepreneur has learned that he knows nothing
about accounting and keeping records for a business. Based upon his finding, what
should this entrepreneur do? - ✔✔Enroll in a beginning level business accounting
course at a local community college
✔✔Match each type of networking with its opportunity for information sharing. -
✔✔Local community- attendance at a Chamber of Commerce event
Your industry- participation in a specialized trade show
Online communities- posting on twitter or Linkedin
Face to Face acquaintances- having conversations including one- sentence elevator
speech
✔✔An entrepreneur would like to open a pizza restaurant. A survey of customers in the
area reveals several complaints about existing pizza restaurants. The entrepreneur
notices that most complaints are about deliver orders being delayed and pizza arriving
cold. Which two competitive factors are being addressed by this business opportunity? -
✔✔Quality
Service
ANSWERS SURE A+
✔✔The owner of Reliable Appliance Repairs is analyzing financial parts of the income
statement including Net Sales, Total Cost of Goods Sold, Gross Profit, Total Expenses,
Pre-Tax Profit and Net Profit. Match each figure to correct location in the Income
Statement worksheet. - ✔✔A.$45,144
B.$18,500
C.$26,644
D.$9,325
✔✔A business owner is applying for a loan with a bank. The bank uses a standard
credit application form that asks the business owner about her personal income, bank
accounts, credit cards, current balances outstanding, whether she rents or owns her
house and other personal information. Which three are factors that affect credit scores?
- ✔✔Payment history on existing loans
Amounts owed on existing loans
Types of credit already in use by the applicant
✔✔The owner of an online retail business dropships merchandise from her wholesale
suppliers directly to her retail customers. Which expense of her business is variable? -
✔✔Cost of Shipping
✔✔A law is passed increasing the minimum wage from $10 to $15 per hour. A gourmet
pizza restaurant is popular for obtaining its ingredients locally. Which two factors are
most responsible for the price increase? - ✔✔Increased raw material costs
Increased labor costs
✔✔A welder has arranged for a loan from a family member in the amount of $10,000
with an annual simple interest rate of 6%. The loan is due in 12 months. What is the
amount of simple interest due at the end of the 12 month loan period? - ✔✔$600
✔✔The owner of a used car sales business is analyzing the cash flow for his business
for the prior year. In January, the opening inventory balance of automobiles was
$208,000. What is the ending inventory value? - ✔✔$100,000
✔✔The owner of a real estate office prepared a cash flow budget for the coming month.
The beginning cash balance was $1,500
Match the dollar amount to the correct line item on a cash flow budget: - ✔✔Available
cash: $6,500
Cash outflow:$4,600
Cash inflow:$5,000
Ending cash balance:$1,900
, ✔✔A massage therapist wants to open her own spa. She researches the prices
charged at the three local competitor spas and estimates she can average $80 per
customer visit. Match the correct figure to the appropriate location in the break-even
formula. - ✔✔A. Fixed Costs = $245,400
B. Average Price = $80
C. Variable Cost = $3.00
D. Break Even Point in units = 3,187
✔✔A farmer providing custom farming and tractor services averages averages $1,000
per day in revenue with a gross profit margin of $40. How many prospects should the
farmer have in their active clients listing at all times at a minimum? - ✔✔20
✔✔The owner of a car detailing business wants to develop a reputation for customer
service. The owner is developing policies and procedures to guide the staff in this effort.
Which documented procedure covers the area of customer service? - ✔✔Customer
Complaints
✔✔Successful entrepreneurs typically posses which three characteristics? -
✔✔Tenacious, Adaptable, Responsible
✔✔Kim went to school and studied to be a chef, he loves cooking and worked hard to
master his craft so he could open his own restaurant after graduation, but Kim's family
pressured him to take over the family horticulture business instead. Which characteristic
might cause Kim's business to fail? - ✔✔Kim lacks enthusiasm for the business
✔✔After a self-assessment, potential entrepreneur has learned that he knows nothing
about accounting and keeping records for a business. Based upon his finding, what
should this entrepreneur do? - ✔✔Enroll in a beginning level business accounting
course at a local community college
✔✔Match each type of networking with its opportunity for information sharing. -
✔✔Local community- attendance at a Chamber of Commerce event
Your industry- participation in a specialized trade show
Online communities- posting on twitter or Linkedin
Face to Face acquaintances- having conversations including one- sentence elevator
speech
✔✔An entrepreneur would like to open a pizza restaurant. A survey of customers in the
area reveals several complaints about existing pizza restaurants. The entrepreneur
notices that most complaints are about deliver orders being delayed and pizza arriving
cold. Which two competitive factors are being addressed by this business opportunity? -
✔✔Quality
Service
