WGU C484 ORGANIZATIONAL BEHAVIOR
AND LEADERSHIP EXAM PREP 2026 FULL
QUESTIONS AND VERIFIED ANSWERS
◉ two factor theory
Answer: A theory that relates intrinsic factors to job satisfaction and
associates extrinsic factors with dissatisfaction (AKA motivation-
hygiene theory)
◉ hygiene factors
Answer: Factors—such as company policy and administration,
supervision, and salary—that, when adequate in a job, placate
workers. When these factors are adequate, people will not be
dissatisfied
◉ McClelland's theory of needs
Answer: A theory that states achievement, power, and affiliation are
three important needs that help explain motivation
◉ need for achievement (nAch)
Answer: The drive to excel, to achieve in relationship to a set of
standards, and to strive to succeed
,◉ need for power (nPow)
Answer: The need to make others behave in a way in which they
would not have behaved otherwise
◉ need for affiliation (nAff)
Answer: The desire for friendly and close interpersonal
relationships
◉ self determination theory
Answer: A theory of motivation that is concerned with the beneficial
effects of intrinsic motivation and the harmful effects of extrinsic
motivation
◉ cognitive evaluation theory
Answer: A version of self-determination theory which holds that
allocating extrinsic rewards for behavior that had been previously
intrinsically rewarding tends to decrease the overall level of
motivation if the rewards are seen as controlling
◉ self-concordance
Answer: The degree to which peoples' reasons for pursuing goals
are consistent with their interests and core values
◉ job engagement
,Answer: The investment of an employee's physical, cognitive, and
emotional energies into job performance
◉ goal-setting theory
Answer: A theory that says that specific and difficult goals, with
feedback, lead to higher performance
◉ management by objectives (MBO)
Answer: A program that encompasses specific goals, participatively
set, for an explicit time period, with feedback on goal progress
◉ self-efficacy
Answer: An individual's belief that they are capable of performing a
task
◉ enactive mastery
Answer: Gaining relevant experience with the task or job
◉ vicarious modeling
Answer: Becoming more confident because you see someone else
doing the task
◉ verbal persuasion
, Answer: Becoming more confident because someone convinces you
that you have the skills necessary to be successful
◉ arousal
Answer: When you get someone "psyched up" and they perform
better
◉ reinforcement theory
Answer: A theory that says that behavior is a function of its
consequences
◉ behaviorism
Answer: A theory that argues that behavior follows stimuli in a
relatively unthinking manner
◉ social-learning theory
Answer: The view that we can learn through both observation and
direct experience
◉ equity theory
Answer: A theory that says that individuals compare their job inputs
and outcomes with those of others and then respond to eliminate
any inequities
AND LEADERSHIP EXAM PREP 2026 FULL
QUESTIONS AND VERIFIED ANSWERS
◉ two factor theory
Answer: A theory that relates intrinsic factors to job satisfaction and
associates extrinsic factors with dissatisfaction (AKA motivation-
hygiene theory)
◉ hygiene factors
Answer: Factors—such as company policy and administration,
supervision, and salary—that, when adequate in a job, placate
workers. When these factors are adequate, people will not be
dissatisfied
◉ McClelland's theory of needs
Answer: A theory that states achievement, power, and affiliation are
three important needs that help explain motivation
◉ need for achievement (nAch)
Answer: The drive to excel, to achieve in relationship to a set of
standards, and to strive to succeed
,◉ need for power (nPow)
Answer: The need to make others behave in a way in which they
would not have behaved otherwise
◉ need for affiliation (nAff)
Answer: The desire for friendly and close interpersonal
relationships
◉ self determination theory
Answer: A theory of motivation that is concerned with the beneficial
effects of intrinsic motivation and the harmful effects of extrinsic
motivation
◉ cognitive evaluation theory
Answer: A version of self-determination theory which holds that
allocating extrinsic rewards for behavior that had been previously
intrinsically rewarding tends to decrease the overall level of
motivation if the rewards are seen as controlling
◉ self-concordance
Answer: The degree to which peoples' reasons for pursuing goals
are consistent with their interests and core values
◉ job engagement
,Answer: The investment of an employee's physical, cognitive, and
emotional energies into job performance
◉ goal-setting theory
Answer: A theory that says that specific and difficult goals, with
feedback, lead to higher performance
◉ management by objectives (MBO)
Answer: A program that encompasses specific goals, participatively
set, for an explicit time period, with feedback on goal progress
◉ self-efficacy
Answer: An individual's belief that they are capable of performing a
task
◉ enactive mastery
Answer: Gaining relevant experience with the task or job
◉ vicarious modeling
Answer: Becoming more confident because you see someone else
doing the task
◉ verbal persuasion
, Answer: Becoming more confident because someone convinces you
that you have the skills necessary to be successful
◉ arousal
Answer: When you get someone "psyched up" and they perform
better
◉ reinforcement theory
Answer: A theory that says that behavior is a function of its
consequences
◉ behaviorism
Answer: A theory that argues that behavior follows stimuli in a
relatively unthinking manner
◉ social-learning theory
Answer: The view that we can learn through both observation and
direct experience
◉ equity theory
Answer: A theory that says that individuals compare their job inputs
and outcomes with those of others and then respond to eliminate
any inequities
