REP 1- REP 2 UPDATED 2026 QUESTIONS AND ANSWERS
SURE A+
✔✔How many people on average does a typical dissatisfied customer share his/her
experiences with? - ✔✔11
✔✔Which occupation makes the top 10 listed of nearly every published piece of
research on stress? - ✔✔Customer service
✔✔The heart beating faster, the pupils dilating, and oxygen rushing to the muscle
groups are all physical attributes that happen when the body prepares itself for which of
the following? - ✔✔"Fight or flight"
✔✔Psychologists have found that self-talk is what percentage positive vs. negative? -
✔✔30% positive, 70% negative
✔✔Establishing a routine can greatly help with relieving stress. Which of the following
practices can also help? - ✔✔Letting others help you with routine activities
✔✔Which process can help you keep your cool in the heat of the moment? - ✔✔Stop,
look, listen
✔✔Naming it, imagining it, booking it, etc, are all examples of what? - ✔✔Quick stress
managers
✔✔Which of the following is a stress reliever that can help you cope with and manage
your stress response when placed on the hot seat? - ✔✔Believing in yourself
✔✔What is the term used to describe physical, emotional, and mental exhaustion
brought about by unrelieved stress? - ✔✔Burnout
✔✔What is the condition that involves excessive fatigue, often marked by physical
aches and reduced mental alertness? - ✔✔Exhaustion
✔✔Modifying counterproductive and (blank) are two effective tactics that can help you
avoid emotional burnout. - ✔✔Teaching others how to treat you
✔✔ When light strikes a medium at an angle less than the critical angle, what happens
to the light? - ✔✔It is reflected
✔✔In a fiber optic cable, what is the purpose of the cladding? - ✔✔To guide the light
down the fiber
SURE A+
✔✔How many people on average does a typical dissatisfied customer share his/her
experiences with? - ✔✔11
✔✔Which occupation makes the top 10 listed of nearly every published piece of
research on stress? - ✔✔Customer service
✔✔The heart beating faster, the pupils dilating, and oxygen rushing to the muscle
groups are all physical attributes that happen when the body prepares itself for which of
the following? - ✔✔"Fight or flight"
✔✔Psychologists have found that self-talk is what percentage positive vs. negative? -
✔✔30% positive, 70% negative
✔✔Establishing a routine can greatly help with relieving stress. Which of the following
practices can also help? - ✔✔Letting others help you with routine activities
✔✔Which process can help you keep your cool in the heat of the moment? - ✔✔Stop,
look, listen
✔✔Naming it, imagining it, booking it, etc, are all examples of what? - ✔✔Quick stress
managers
✔✔Which of the following is a stress reliever that can help you cope with and manage
your stress response when placed on the hot seat? - ✔✔Believing in yourself
✔✔What is the term used to describe physical, emotional, and mental exhaustion
brought about by unrelieved stress? - ✔✔Burnout
✔✔What is the condition that involves excessive fatigue, often marked by physical
aches and reduced mental alertness? - ✔✔Exhaustion
✔✔Modifying counterproductive and (blank) are two effective tactics that can help you
avoid emotional burnout. - ✔✔Teaching others how to treat you
✔✔ When light strikes a medium at an angle less than the critical angle, what happens
to the light? - ✔✔It is reflected
✔✔In a fiber optic cable, what is the purpose of the cladding? - ✔✔To guide the light
down the fiber
