USPS 421 WINDOW EXAM FINAL PAPER
QUESTIONS ANSWERS COMPLETE
SOLUTION VIEW AHEAD SUCCESS
STRATEGY
●● 24-Hour Clock.
Answer: Improve effectiveness through standardization & innovation.
End-to-end process to ensure mail is Collected, distributed, and
delivered. USPS runs on this.
●● Delivery Methods.
Answer: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
●● APC.
Answer: Automated Postal Centers
●● Automated Postal Centers.
Answer: Self-serve kiosks, commercial retail outlets, banks, ATMs.
●● Mail Arrival Profile.
Answer: Determines operational startup & staffing.
,●● CET.
Answer: Critical Entry Time
●● Clearance Time.
Answer: Mail is cleared for dispatch.
●● 18:00.
Answer: Carriers in from street.
●● 20:00.
Answer: 80% of collection mail should be cancelled at the P&DC.
●● 23:00.
Answer: Out of primary processing.
●● 24:00.
Answer: Secondary Operations Complete
●● 04:00-09:00.
Answer: Distribute to DDC/DDU
●● 07:00.
,Answer: 100% of DPS 2nd pass complete.
●● Core Responsibility.
Answer: Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive
advantage, protects privacy.
●● PolicyNet.
Answer: Online resource to find handbooks, manuals, publications.
●● Directives.
Answer: Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
●● DMM.
Answer: Domestic Mail Manual
●● Domestic Mail Manual.
Answer: DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
●● IMM.
Answer: International Mail Manual
, ●● International Mail Manual.
Answer: IMM - Mailing conditions for each country, also includes a list
of countries.
●● ASM.
Answer: Adminstrative Support Manual
●● Administrative Support Manual.
Answer: Policies, procedures for adminstrative and support functions.
Information covering audits, investigations, communication, facilities,
equipment and privacy.
●● POM.
Answer: Postal Operations Manual
●● Postal Operations Manual.
Answer: Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation,
delivery, vehical operation.
●● ELM.
Answer: Employee & Labor Relations Manual
QUESTIONS ANSWERS COMPLETE
SOLUTION VIEW AHEAD SUCCESS
STRATEGY
●● 24-Hour Clock.
Answer: Improve effectiveness through standardization & innovation.
End-to-end process to ensure mail is Collected, distributed, and
delivered. USPS runs on this.
●● Delivery Methods.
Answer: Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
●● APC.
Answer: Automated Postal Centers
●● Automated Postal Centers.
Answer: Self-serve kiosks, commercial retail outlets, banks, ATMs.
●● Mail Arrival Profile.
Answer: Determines operational startup & staffing.
,●● CET.
Answer: Critical Entry Time
●● Clearance Time.
Answer: Mail is cleared for dispatch.
●● 18:00.
Answer: Carriers in from street.
●● 20:00.
Answer: 80% of collection mail should be cancelled at the P&DC.
●● 23:00.
Answer: Out of primary processing.
●● 24:00.
Answer: Secondary Operations Complete
●● 04:00-09:00.
Answer: Distribute to DDC/DDU
●● 07:00.
,Answer: 100% of DPS 2nd pass complete.
●● Core Responsibility.
Answer: Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive
advantage, protects privacy.
●● PolicyNet.
Answer: Online resource to find handbooks, manuals, publications.
●● Directives.
Answer: Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
●● DMM.
Answer: Domestic Mail Manual
●● Domestic Mail Manual.
Answer: DMM - Policies, procedures and regulatins for domestic mail.
Information on extra services, postage prices, mail classes.
●● IMM.
Answer: International Mail Manual
, ●● International Mail Manual.
Answer: IMM - Mailing conditions for each country, also includes a list
of countries.
●● ASM.
Answer: Adminstrative Support Manual
●● Administrative Support Manual.
Answer: Policies, procedures for adminstrative and support functions.
Information covering audits, investigations, communication, facilities,
equipment and privacy.
●● POM.
Answer: Postal Operations Manual
●● Postal Operations Manual.
Answer: Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation,
delivery, vehical operation.
●● ELM.
Answer: Employee & Labor Relations Manual
