GMS 401 Midterm: Chapters 1-5 || 100% Actual Answers.
How many of Characteristics of Operations are there? correct answers 5
1st Characteristic of Operations correct answers Accounts for largest share of the personnel and
fixed capital investment
2nd Characteristic of Operations correct answers Runs 24/7 and must be managed continously
3rd Characteristic of Operations correct answers Complex system with the best technology
4th Characteristic of Operations correct answers Management is information intensive and
requires extensive data collection and analysis
5th Characteristic of Operations correct answers Small problems or errors will cause major
impacts that are costly and negative.
How many Essential Functions are there? correct answers 3
What is the 1st Essential Function? correct answers Marketing:
Creates a demand, promotes a good/service, and accesses the customers wants and needs
What is the 2nd Essential Function? correct answers Production/Operations: Responsible for
creating the product
What is the 3rd Essential Function? correct answers Finance/Accounting:
Paying bills, collecting money, and using firm's funds wisely
Types of Operations correct answers Goods producing, storage/transportation, exchange,
entertainment, communication
Operation Management (OM) correct answers Activities that relate to the creation of goods and
services through the transformation of inputs to outputs
How many Characteristics of Manufacturing Operations are there? correct answers 4
What is the 1st Characteristics of Manufacturing Operations? correct answers Converting 'raw
materials' into 'finished goods' into 'finished goods' with added primary value
What is the 2nd Characteristics of Manufacturing Operations? correct answers Purchasing Inputs
and Selling Outputs
What is the 3rd Characteristics of Manufacturing Operations? correct answers Focusing on
production approaches such as make-to order, make-to-stock, fabricate-to stock & assemble-to-
order
, What is the 4th Characteristics of Manufacturing Operations? correct answers Deciding on Basic
manufacturing process types: project, job shop, batch process, assembly line, continuous process
Supply Chain correct answers A global network of organizations and activities that supplies a
firm with good and services
How many characteristics of Service Operations are there? correct answers 5
What is the 1st Characteristic of Service Operations? correct answers Intangible output;
facilitating good
What is the 2nd Characteristic of Service Operations? correct answers Customer contact:
customer participation in service process
What is the 3rd Characteristic of Service Operations? correct answers Services are often
consumed as they are produced
What is the 4th Characteristic of Service Operations? correct answers Variable, nonstandard
inputs and outputs
What is the 5th Characteristic of Service Operations? correct answers The customers often owns
key inputs to the process (property, information etc.)
1st Differentiating features of Operations Systems correct answers Degree of product
standardization (standardized vs. customized)
2nd Differentiating features of Operations Systems correct answers Type of process (quantity of
output)
3rd Differentiating features of Operations Systems correct answers Production goods vs. services
Basic Management Functions correct answers Planning, organizing, staffing, leading, controlling
to the acheivement of objectives
Planning Responsibilities correct answers Capacity, Location, Mix of products and services,
Make or buy, Projects
Organizing Responsibilities correct answers Degree of Centralization, Specialization,
Subcontracting, Staffing, Suppliers
Controlling Responsibilities correct answers Inventory, Quality, Motivation, Cost, Productivity
Directing Responsibilities correct answers Scheduling, Incentive Plans, Work Orders, Job
Assignments
How many Critical Decisions of Operations Management are there? correct answers 10
How many of Characteristics of Operations are there? correct answers 5
1st Characteristic of Operations correct answers Accounts for largest share of the personnel and
fixed capital investment
2nd Characteristic of Operations correct answers Runs 24/7 and must be managed continously
3rd Characteristic of Operations correct answers Complex system with the best technology
4th Characteristic of Operations correct answers Management is information intensive and
requires extensive data collection and analysis
5th Characteristic of Operations correct answers Small problems or errors will cause major
impacts that are costly and negative.
How many Essential Functions are there? correct answers 3
What is the 1st Essential Function? correct answers Marketing:
Creates a demand, promotes a good/service, and accesses the customers wants and needs
What is the 2nd Essential Function? correct answers Production/Operations: Responsible for
creating the product
What is the 3rd Essential Function? correct answers Finance/Accounting:
Paying bills, collecting money, and using firm's funds wisely
Types of Operations correct answers Goods producing, storage/transportation, exchange,
entertainment, communication
Operation Management (OM) correct answers Activities that relate to the creation of goods and
services through the transformation of inputs to outputs
How many Characteristics of Manufacturing Operations are there? correct answers 4
What is the 1st Characteristics of Manufacturing Operations? correct answers Converting 'raw
materials' into 'finished goods' into 'finished goods' with added primary value
What is the 2nd Characteristics of Manufacturing Operations? correct answers Purchasing Inputs
and Selling Outputs
What is the 3rd Characteristics of Manufacturing Operations? correct answers Focusing on
production approaches such as make-to order, make-to-stock, fabricate-to stock & assemble-to-
order
, What is the 4th Characteristics of Manufacturing Operations? correct answers Deciding on Basic
manufacturing process types: project, job shop, batch process, assembly line, continuous process
Supply Chain correct answers A global network of organizations and activities that supplies a
firm with good and services
How many characteristics of Service Operations are there? correct answers 5
What is the 1st Characteristic of Service Operations? correct answers Intangible output;
facilitating good
What is the 2nd Characteristic of Service Operations? correct answers Customer contact:
customer participation in service process
What is the 3rd Characteristic of Service Operations? correct answers Services are often
consumed as they are produced
What is the 4th Characteristic of Service Operations? correct answers Variable, nonstandard
inputs and outputs
What is the 5th Characteristic of Service Operations? correct answers The customers often owns
key inputs to the process (property, information etc.)
1st Differentiating features of Operations Systems correct answers Degree of product
standardization (standardized vs. customized)
2nd Differentiating features of Operations Systems correct answers Type of process (quantity of
output)
3rd Differentiating features of Operations Systems correct answers Production goods vs. services
Basic Management Functions correct answers Planning, organizing, staffing, leading, controlling
to the acheivement of objectives
Planning Responsibilities correct answers Capacity, Location, Mix of products and services,
Make or buy, Projects
Organizing Responsibilities correct answers Degree of Centralization, Specialization,
Subcontracting, Staffing, Suppliers
Controlling Responsibilities correct answers Inventory, Quality, Motivation, Cost, Productivity
Directing Responsibilities correct answers Scheduling, Incentive Plans, Work Orders, Job
Assignments
How many Critical Decisions of Operations Management are there? correct answers 10
