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CMN 554 Module 1 Practice Questions
and Correct Answers 100% Verified 2026
1. Which communication model emphasizes the simultaneous sending and
receiving of messages?
A. Linear model
B. Transactional model
C. Action model
D. One-way model
Correct Answer: B. Transactional model
Rationale: The transactional model views communication as a dynamic process in which
participants simultaneously send and receive messages.
2. Effective communication in healthcare primarily aims to:
A. Reduce documentation requirements
B. Increase patient satisfaction only
C. Improve patient outcomes and safety
D. Eliminate all conflict
Correct Answer: C. Improve patient outcomes and safety
Rationale: Clear communication enhances patient safety, reduces errors, and supports quality
care.
3. Which factor is considered a communication barrier?
A. Active listening
B. Clarification
,C. Environmental noise
D. Feedback
Correct Answer: C. Environmental noise
Rationale: Noise can interfere with message transmission and understanding.
4. Active listening involves:
A. Interrupting frequently
B. Planning your response while others speak
C. Fully concentrating on the speaker
D. Avoiding eye contact
Correct Answer: C. Fully concentrating on the speaker
Rationale: Active listening requires attention, understanding, and appropriate feedback.
5. Which communication technique best promotes patient-centered care?
A. Medical jargon
B. Closed-ended questions only
C. Teach-back method
D. Technical terminology
Correct Answer: C. Teach-back method
Rationale: Teach-back confirms patient understanding and improves health literacy.
6. Nonverbal communication includes:
A. Emails
B. Text messages
C. Facial expressions
D. Written reports
Correct Answer: C. Facial expressions
Rationale: Facial expressions communicate emotions and attitudes without words.
, 7. Which is an example of therapeutic communication?
A. Giving unsolicited advice
B. Changing the subject
C. Reflecting feelings
D. Arguing with the patient
Correct Answer: C. Reflecting feelings
Rationale: Reflection encourages patients to explore emotions and concerns.
8. The primary purpose of feedback is to:
A. End communication
B. Verify message understanding
C. Increase authority
D. Avoid discussion
Correct Answer: B. Verify message understanding
Rationale: Feedback helps ensure the intended message was accurately received.
9. Cultural competence in communication requires:
A. Treating everyone identically
B. Ignoring cultural differences
C. Understanding and respecting diversity
D. Using stereotypes
Correct Answer: C. Understanding and respecting diversity
Rationale: Cultural competence improves communication and healthcare outcomes.
10. Which statement demonstrates empathy?
A. "You shouldn't feel that way."
B. "I understand this situation is difficult for you."
CMN 554 Module 1 Practice Questions
and Correct Answers 100% Verified 2026
1. Which communication model emphasizes the simultaneous sending and
receiving of messages?
A. Linear model
B. Transactional model
C. Action model
D. One-way model
Correct Answer: B. Transactional model
Rationale: The transactional model views communication as a dynamic process in which
participants simultaneously send and receive messages.
2. Effective communication in healthcare primarily aims to:
A. Reduce documentation requirements
B. Increase patient satisfaction only
C. Improve patient outcomes and safety
D. Eliminate all conflict
Correct Answer: C. Improve patient outcomes and safety
Rationale: Clear communication enhances patient safety, reduces errors, and supports quality
care.
3. Which factor is considered a communication barrier?
A. Active listening
B. Clarification
,C. Environmental noise
D. Feedback
Correct Answer: C. Environmental noise
Rationale: Noise can interfere with message transmission and understanding.
4. Active listening involves:
A. Interrupting frequently
B. Planning your response while others speak
C. Fully concentrating on the speaker
D. Avoiding eye contact
Correct Answer: C. Fully concentrating on the speaker
Rationale: Active listening requires attention, understanding, and appropriate feedback.
5. Which communication technique best promotes patient-centered care?
A. Medical jargon
B. Closed-ended questions only
C. Teach-back method
D. Technical terminology
Correct Answer: C. Teach-back method
Rationale: Teach-back confirms patient understanding and improves health literacy.
6. Nonverbal communication includes:
A. Emails
B. Text messages
C. Facial expressions
D. Written reports
Correct Answer: C. Facial expressions
Rationale: Facial expressions communicate emotions and attitudes without words.
, 7. Which is an example of therapeutic communication?
A. Giving unsolicited advice
B. Changing the subject
C. Reflecting feelings
D. Arguing with the patient
Correct Answer: C. Reflecting feelings
Rationale: Reflection encourages patients to explore emotions and concerns.
8. The primary purpose of feedback is to:
A. End communication
B. Verify message understanding
C. Increase authority
D. Avoid discussion
Correct Answer: B. Verify message understanding
Rationale: Feedback helps ensure the intended message was accurately received.
9. Cultural competence in communication requires:
A. Treating everyone identically
B. Ignoring cultural differences
C. Understanding and respecting diversity
D. Using stereotypes
Correct Answer: C. Understanding and respecting diversity
Rationale: Cultural competence improves communication and healthcare outcomes.
10. Which statement demonstrates empathy?
A. "You shouldn't feel that way."
B. "I understand this situation is difficult for you."
