ISDS 351 Final study guide Exam Questions with 100% Correct
Answers Latest Graded A+
1. is the use of software to assist in the creation, analysis, and modification
of the design of a component or product.
a. Computer-aided engineering
b. Computer-aided evaluation
c. Computer-aided design
d. Computer-aided manufacturing - ✔✔c. Computer-aided design
2. Which of the following is true about an enterprise system?
a. It provides users with a computing platform, including an operating system, a
programming language execution environment, and a Web server.
b. It integrates data, text, voice, and video into a single solution that includes
instant messaging, calendaring, presence information, and video conferencing.
c. It employs a database of key operational and planning data that can be shared
with authorized users across the organization.
d. It employs a dynamic method of solving different parts of a problem and then
combining the solutions of the sub problems to reach an overall solution. - ✔✔c. It
employs a database of key operational and planning data that can be shared with
authorized users across the organization.
3. Which of the following is a process of supply chain management that chooses
suppliers and establishes contract terms to provide the raw material needed to
create a product?
a. Advertising
b. Sourcing
c. Marketing
d. Stocktaking - ✔✔b. Sourcing
,4. , a key feature of a customer relationship management system, is the
ability to aid customer service representatives so that they can quickly, thoroughly,
and appropriately address customer requests and resolve customer issues while
collecting and storing data about those interactions.
a. Customer analysis
b. Marketing automation
c. Contact management
d. Customer support - ✔✔d. Customer support
5. Which of the following enables rapid consolidation of financial data across
multiple organizational units and countries?
a. A well-implemented enterprise resource planning system
b. A well-designed disaster management system
c. A life cycle management system
d. A risk management system - ✔✔a. A well-implemented enterprise resource
planning system
6. A(n) operates via an integrated database, using one set of data to support
all business functions.
a. enterprise resource system
b. equipment management system
c. customer relationship management system
d. threat detection system - ✔✔a. enterprise resource system
7. A large multinational firm with facilities in the United States and Mexico City
has an annual revenue of $3 billion. This firm will be targeted by enterprise
resource planning (ERP) vendors.
a. tier II
b. tier I
,c. tier IV
d. tier III - ✔✔b. tier I
8. Which of the following enterprise resource planning system solutions is the most
expensive to implement and support?
a. Tier III
b. Tier II
c. Tier I
d. Tier IV - ✔✔c. Tier I
9. Which of the following is the goal of supply chain management?
a. To acquire accurate, consistent, detailed, and up-to-date financial data at the end
of an accounting period
b. To introduce emergency preparedness and response in development programs
for disaster-prone regions
c. To reduce the risk of disasters caused by human error, deliberate destruction,
and building or equipment failures
d. To reduce the overall investment in inventory, decrease costs, and improve
customer service - ✔✔d. To reduce the overall investment in inventory, decrease
costs, and improve customer service
10. , a supply chain process, establishes a network of warehouses for storing
products, chooses carriers to deliver products to customers, and schedules carrier
pickups so that products are delivered to the customers or warehouses on a timely
basis.
a. Channeling
b. Retail
c. Logistics
d. Schedule - ✔✔c. Logistics
, 11. includes the planning, execution, and control of all activities involved in
raw material sourcing and procurement, conversion of raw materials to finished
products, and the warehousing and delivery of finished products to customers.
a. Risk factor management
b. Customer relationship management
c. Supply chain management
d. Operations management - ✔✔c. Supply chain management
12. Which of the following key features of a customer relationship management
(CRM) system has the ability to evaluate customer data to identify ways to
increase revenue and decrease costs and identify the firm's "best customers"?
a. Sales management
b. Automation
c. Analysis
d. Contact management - ✔✔c. Analysis
13. Which of the following is an advantage of the hosted software model?
a. Highly customizable nature of the source code
b. Increased efforts to manage the vendor
c. Free usage of vendor's software
d. Decreased total cost of ownership - ✔✔d. Decreased total cost of ownership
14. enterprise resource planning system solutions are highly complex.
a. Tier III
b. Tier I
c. Tier II
Answers Latest Graded A+
1. is the use of software to assist in the creation, analysis, and modification
of the design of a component or product.
a. Computer-aided engineering
b. Computer-aided evaluation
c. Computer-aided design
d. Computer-aided manufacturing - ✔✔c. Computer-aided design
2. Which of the following is true about an enterprise system?
a. It provides users with a computing platform, including an operating system, a
programming language execution environment, and a Web server.
b. It integrates data, text, voice, and video into a single solution that includes
instant messaging, calendaring, presence information, and video conferencing.
c. It employs a database of key operational and planning data that can be shared
with authorized users across the organization.
d. It employs a dynamic method of solving different parts of a problem and then
combining the solutions of the sub problems to reach an overall solution. - ✔✔c. It
employs a database of key operational and planning data that can be shared with
authorized users across the organization.
3. Which of the following is a process of supply chain management that chooses
suppliers and establishes contract terms to provide the raw material needed to
create a product?
a. Advertising
b. Sourcing
c. Marketing
d. Stocktaking - ✔✔b. Sourcing
,4. , a key feature of a customer relationship management system, is the
ability to aid customer service representatives so that they can quickly, thoroughly,
and appropriately address customer requests and resolve customer issues while
collecting and storing data about those interactions.
a. Customer analysis
b. Marketing automation
c. Contact management
d. Customer support - ✔✔d. Customer support
5. Which of the following enables rapid consolidation of financial data across
multiple organizational units and countries?
a. A well-implemented enterprise resource planning system
b. A well-designed disaster management system
c. A life cycle management system
d. A risk management system - ✔✔a. A well-implemented enterprise resource
planning system
6. A(n) operates via an integrated database, using one set of data to support
all business functions.
a. enterprise resource system
b. equipment management system
c. customer relationship management system
d. threat detection system - ✔✔a. enterprise resource system
7. A large multinational firm with facilities in the United States and Mexico City
has an annual revenue of $3 billion. This firm will be targeted by enterprise
resource planning (ERP) vendors.
a. tier II
b. tier I
,c. tier IV
d. tier III - ✔✔b. tier I
8. Which of the following enterprise resource planning system solutions is the most
expensive to implement and support?
a. Tier III
b. Tier II
c. Tier I
d. Tier IV - ✔✔c. Tier I
9. Which of the following is the goal of supply chain management?
a. To acquire accurate, consistent, detailed, and up-to-date financial data at the end
of an accounting period
b. To introduce emergency preparedness and response in development programs
for disaster-prone regions
c. To reduce the risk of disasters caused by human error, deliberate destruction,
and building or equipment failures
d. To reduce the overall investment in inventory, decrease costs, and improve
customer service - ✔✔d. To reduce the overall investment in inventory, decrease
costs, and improve customer service
10. , a supply chain process, establishes a network of warehouses for storing
products, chooses carriers to deliver products to customers, and schedules carrier
pickups so that products are delivered to the customers or warehouses on a timely
basis.
a. Channeling
b. Retail
c. Logistics
d. Schedule - ✔✔c. Logistics
, 11. includes the planning, execution, and control of all activities involved in
raw material sourcing and procurement, conversion of raw materials to finished
products, and the warehousing and delivery of finished products to customers.
a. Risk factor management
b. Customer relationship management
c. Supply chain management
d. Operations management - ✔✔c. Supply chain management
12. Which of the following key features of a customer relationship management
(CRM) system has the ability to evaluate customer data to identify ways to
increase revenue and decrease costs and identify the firm's "best customers"?
a. Sales management
b. Automation
c. Analysis
d. Contact management - ✔✔c. Analysis
13. Which of the following is an advantage of the hosted software model?
a. Highly customizable nature of the source code
b. Increased efforts to manage the vendor
c. Free usage of vendor's software
d. Decreased total cost of ownership - ✔✔d. Decreased total cost of ownership
14. enterprise resource planning system solutions are highly complex.
a. Tier III
b. Tier I
c. Tier II
