ISDS 351 Exam Questions with 100% Correct Answers Latest
Graded A+
Who receives additional training in crowd control to help workers evacuate from a
work area?
a. Administrative officer
b. floor warden
c. supervisor
d. manager - ✔✔b. floor warden
Patrick, a senior manager, has decided to promote one of his team members as an
associate mentor based on her skill and hard work. Which stage in the Plan-Do-
Check-Act (PDCA) model corresponds to this scenario?
a. plan step
b. act step
c. do step
d. check step - ✔✔c. Do step
Spivy Tech, a software firm, has decided to change one of its services to
effectively meet its customer expectations. In the context of Information
Technology Infrastructure Library (ITIL), identify the phase of the service life
cycle that ensures that the changed services are designed effectively to meet
customer expectations.
a. Service operation
b. Service transition
c. Service strategy
d. Service design - ✔✔d. Service design
The scope of a full addresses the health and safety of all workers.
a. business continuity plan
b. business initiation plan
,c. business improvement plan
d. business valuation plan - ✔✔a. business continuity plan
Which act identifies the U.S. taxpayers who hold financial assets in non-U.S.
financial institutions and offshore accounts?
a. Foreign Corrupt Practices Act
b. Basel II Tax Accord
c. U.S. Senate Bill Act
d. Foreign Account Tax Compliance Act - ✔✔d. Foreign Account Tax Compliance
Act
Which of the following best describes the "AA" priority business function of a
firm?
a. this business function is critical to the operation of the firm and cannot be
unavailable for more than a few hours without causing sever problems
b. this business function, while significant, can be unavailable for up to a few days
without causing severe problems
c. this business function can be unavailable for several days in times of a major
disaster without causing major problems
d. this business function is extremely critical to the operation of the firm and
cannot be unavailable for more than a few minutes without causing severe
problems - ✔✔a. this business function is critical to the operation of the firm and
cannot be unavailable for more than a few hours without causing severe problems
Which of the following best describes the role of an emergency response team in
the disaster recovery team?
a. they assess the extent of the damage and decide if or when it may be safe to
reenter the affected work area
b. they recommend whether the disaster recovery plan needs to be put into effect or
not
, c. they gather and analyze the data needed to make decisions and direct the work of
the emergency response team and business recovery team
d. they help save lives and contain the impact of the disaster - ✔✔d. they help save
lives and contain the impact of the disaster
Which of the following best describes the service transition phase of the
Information Technology Infrastructure Library (ITIL)?
a. it ensures that the new and/or changed services are designed effectively to meet
customer expectations
b. it involves understanding who the IT customers are, the service offerings
required to meet their needs, and the IT capabilities and resources required to
develop and successfully execute these offerings.
c. it involves following the design to build, test, and move into production the
services that will meet customer expectations
d. it provides a means for an IT organization to measure and improve the service
levels, the technology, and the efficiency and effectiveness of processes used in the
overall management of services - ✔✔c. it involves following the design to build,
test, and move into production the services that will meet customer expectations
Which of the following frameworks provides IT services based on a synthesis of
the best ideas from international practitioners?
a. IT infrastructure Library (ITIL)
b. International Standards Organization (ISO) 27002
c. Committee of Sponsoring Organizations (COSO) 2013
d. Control Objectives for Information and Related Technology (COBIT) - ✔✔a.
ITIL
Which of the following is an Intent of the Bank Secrecy Act?
a. to detect and prevent money laundering by requiring financial institutions to
report certain transactions to government agencies
Graded A+
Who receives additional training in crowd control to help workers evacuate from a
work area?
a. Administrative officer
b. floor warden
c. supervisor
d. manager - ✔✔b. floor warden
Patrick, a senior manager, has decided to promote one of his team members as an
associate mentor based on her skill and hard work. Which stage in the Plan-Do-
Check-Act (PDCA) model corresponds to this scenario?
a. plan step
b. act step
c. do step
d. check step - ✔✔c. Do step
Spivy Tech, a software firm, has decided to change one of its services to
effectively meet its customer expectations. In the context of Information
Technology Infrastructure Library (ITIL), identify the phase of the service life
cycle that ensures that the changed services are designed effectively to meet
customer expectations.
a. Service operation
b. Service transition
c. Service strategy
d. Service design - ✔✔d. Service design
The scope of a full addresses the health and safety of all workers.
a. business continuity plan
b. business initiation plan
,c. business improvement plan
d. business valuation plan - ✔✔a. business continuity plan
Which act identifies the U.S. taxpayers who hold financial assets in non-U.S.
financial institutions and offshore accounts?
a. Foreign Corrupt Practices Act
b. Basel II Tax Accord
c. U.S. Senate Bill Act
d. Foreign Account Tax Compliance Act - ✔✔d. Foreign Account Tax Compliance
Act
Which of the following best describes the "AA" priority business function of a
firm?
a. this business function is critical to the operation of the firm and cannot be
unavailable for more than a few hours without causing sever problems
b. this business function, while significant, can be unavailable for up to a few days
without causing severe problems
c. this business function can be unavailable for several days in times of a major
disaster without causing major problems
d. this business function is extremely critical to the operation of the firm and
cannot be unavailable for more than a few minutes without causing severe
problems - ✔✔a. this business function is critical to the operation of the firm and
cannot be unavailable for more than a few hours without causing severe problems
Which of the following best describes the role of an emergency response team in
the disaster recovery team?
a. they assess the extent of the damage and decide if or when it may be safe to
reenter the affected work area
b. they recommend whether the disaster recovery plan needs to be put into effect or
not
, c. they gather and analyze the data needed to make decisions and direct the work of
the emergency response team and business recovery team
d. they help save lives and contain the impact of the disaster - ✔✔d. they help save
lives and contain the impact of the disaster
Which of the following best describes the service transition phase of the
Information Technology Infrastructure Library (ITIL)?
a. it ensures that the new and/or changed services are designed effectively to meet
customer expectations
b. it involves understanding who the IT customers are, the service offerings
required to meet their needs, and the IT capabilities and resources required to
develop and successfully execute these offerings.
c. it involves following the design to build, test, and move into production the
services that will meet customer expectations
d. it provides a means for an IT organization to measure and improve the service
levels, the technology, and the efficiency and effectiveness of processes used in the
overall management of services - ✔✔c. it involves following the design to build,
test, and move into production the services that will meet customer expectations
Which of the following frameworks provides IT services based on a synthesis of
the best ideas from international practitioners?
a. IT infrastructure Library (ITIL)
b. International Standards Organization (ISO) 27002
c. Committee of Sponsoring Organizations (COSO) 2013
d. Control Objectives for Information and Related Technology (COBIT) - ✔✔a.
ITIL
Which of the following is an Intent of the Bank Secrecy Act?
a. to detect and prevent money laundering by requiring financial institutions to
report certain transactions to government agencies
