CERAP COMPREHENSIVE ETHICS AND
COMPLIANCE REVIEW SHEET FULL
SOLUTIONS
●● Domain II
Answer: Employee Assistance Services to the Work Organization
●● Domain III
Answer: Employee assistance services to employees and family
members
●● EAP definition
Answer: a set of professional services specifically designed to: 1)
improve and/or maintain the productivity and healthy functioning of the
workplace and to address a work organization's particular business needs
through the application of specialized knowledge and expertise about
human behavior and mental health.
●● EAP core technology definition
Answer: essential components of the employee assistance profession.
●● EAP core technology 1
,Answer: M (management consultation): consultation with, training of,
and assistance to work organization leadership (managers, supervisors,
and union stewards) seeking to manage troubled employees, enhance the
work environment, and improve employee job performance.
●● EAP core technology 2
Answer: A (advertisement): active promotion of the availability of EA
services to employees, their family members and the work organization
●● EAP core technology 3
Answer: P (problem identification): confidential and timely problem
identification/assessment services for employee clients with personal
concerns that may affect job performance
●● EAP core technology 4
Answer: I (intervention): use of constructive confrontation, motivation,
and short-term intervention with employee clients to address concerns
that affect job performance
●● EAP core technology 5
Answer: R (referral): referral of employee clients for diagnosis,
treatment, and assistance, as well as case monitoring and follow-up
services
●● EAP core technology 6
,Answer: N (Networking): Assisting work organizations in establishing
and maintaining effective relations with treatment and other service
providers, and in managing provider contracts
●● EAP core technology 7
Answer: A (Access and Advertising): Consultation to work organizations
to encourage availability of and employee access to health benefits
covering medical and behavioral problems including, but not limited to,
alcoholism, drug abuse, and mental and emotional disorders
●● EAP core technology 8
Answer: P (program evaluation): evaluation of the effects of EA services
on work organizations and individual job performance.
●● how many employees in the U.S. receive EAP counseling services
Answer: 1 in 20 (5%)
●● how many employees have a severe enough problem to warrant
treatment?
Answer: 4 in 100 (4%)
●● Do EA professionals ask about legal concerns of employees
Answer: Yes.
, ●● What are the three elements of job performance?
Answer: Productivity, attendance, and behavior (is the employee
working well with co-workers?) (triangle diagram)
●● How many U.S. employees have access to an EAP?
Answer: 75%
●● Internal EAP staff model
Answer: EA professionals are employees of the work organization or
specially designated labor representatives. Services are provided on-site
at the work organization.
●● For what type of organization is the internal staff model EAP
appropriate?
Answer: Large work organizations
●● External Staff Model EAP
Answer: EA professionals are employed by an external vendor, which is
a company that provides EAP services to multiple employers.
●● For what type of organization is the external staff model EAP most
commonly used?
Answer: Mid-size employers.
COMPLIANCE REVIEW SHEET FULL
SOLUTIONS
●● Domain II
Answer: Employee Assistance Services to the Work Organization
●● Domain III
Answer: Employee assistance services to employees and family
members
●● EAP definition
Answer: a set of professional services specifically designed to: 1)
improve and/or maintain the productivity and healthy functioning of the
workplace and to address a work organization's particular business needs
through the application of specialized knowledge and expertise about
human behavior and mental health.
●● EAP core technology definition
Answer: essential components of the employee assistance profession.
●● EAP core technology 1
,Answer: M (management consultation): consultation with, training of,
and assistance to work organization leadership (managers, supervisors,
and union stewards) seeking to manage troubled employees, enhance the
work environment, and improve employee job performance.
●● EAP core technology 2
Answer: A (advertisement): active promotion of the availability of EA
services to employees, their family members and the work organization
●● EAP core technology 3
Answer: P (problem identification): confidential and timely problem
identification/assessment services for employee clients with personal
concerns that may affect job performance
●● EAP core technology 4
Answer: I (intervention): use of constructive confrontation, motivation,
and short-term intervention with employee clients to address concerns
that affect job performance
●● EAP core technology 5
Answer: R (referral): referral of employee clients for diagnosis,
treatment, and assistance, as well as case monitoring and follow-up
services
●● EAP core technology 6
,Answer: N (Networking): Assisting work organizations in establishing
and maintaining effective relations with treatment and other service
providers, and in managing provider contracts
●● EAP core technology 7
Answer: A (Access and Advertising): Consultation to work organizations
to encourage availability of and employee access to health benefits
covering medical and behavioral problems including, but not limited to,
alcoholism, drug abuse, and mental and emotional disorders
●● EAP core technology 8
Answer: P (program evaluation): evaluation of the effects of EA services
on work organizations and individual job performance.
●● how many employees in the U.S. receive EAP counseling services
Answer: 1 in 20 (5%)
●● how many employees have a severe enough problem to warrant
treatment?
Answer: 4 in 100 (4%)
●● Do EA professionals ask about legal concerns of employees
Answer: Yes.
, ●● What are the three elements of job performance?
Answer: Productivity, attendance, and behavior (is the employee
working well with co-workers?) (triangle diagram)
●● How many U.S. employees have access to an EAP?
Answer: 75%
●● Internal EAP staff model
Answer: EA professionals are employees of the work organization or
specially designated labor representatives. Services are provided on-site
at the work organization.
●● For what type of organization is the internal staff model EAP
appropriate?
Answer: Large work organizations
●● External Staff Model EAP
Answer: EA professionals are employed by an external vendor, which is
a company that provides EAP services to multiple employers.
●● For what type of organization is the external staff model EAP most
commonly used?
Answer: Mid-size employers.
