NCCAP NATIONAL UPDATED EXAM SCRIPT
QUESTIONS AND ANSWERS SURE A+
✔✔Procedure - ✔✔Systematic plans of actions that coordinate with policies. They
identify the who, what, when and where of how the policies should be implemented.
✔✔Budget - ✔✔A plan that projects how the business will allocate and spend money
over a period of time to maintain its operation.
✔✔Operating Budget - ✔✔Specific budgets defined to allow each area of the operation
to run effectively. It defines the day to day operation of the service.
✔✔Capital Expense - ✔✔Items that go beyond operational expenses and are used over
a period of time.
✔✔Organization - ✔✔Two or more people working together to achieve a common goal.
✔✔Delegation - ✔✔Thoughtfully assigning responsibilities and giving authority to
complete the task.
✔✔Authority - ✔✔The ability to make decisions.
✔✔Responsibility - ✔✔Being assigned a duty to complete.
, ✔✔Accountability - ✔✔Being held responsible for the outcome of the duty assigned.
✔✔Job Description - ✔✔A detailed description of responsibilities related to a specific
position.
✔✔Task Outline - ✔✔Step by step directions to coordinate with procedures or protocols.
✔✔Matrix Organizational Chart - ✔✔Defines the company structure in which the
reporting relationships are set up as a grid, or matrix, rather than in the traditional
hierarchy.
✔✔Line Organizational Chart - ✔✔Authority is defined from the top down with clear
lines defining responsibilities.
✔✔Human Resources Planning - ✔✔The ongoing, systematic process of managing
human resources and ensuring the staffing needs of community are met.
✔✔Recruitment - ✔✔The act of seeking out and inviting potential staff to work in the
community.
✔✔Preliminary Screening - ✔✔The initial action or interview to review basic
qualifications and abilities of the candidate to determine their suitability for the position.
✔✔Interview - ✔✔The formal meeting between the candidate and the employer with the
intent to determine if the candidate holds the qualities and skills needed for the position.
✔✔Orientation - ✔✔The process (both formal and informal) of introducing the new
employee to facility practice, their job description and day to day responsibilities.
✔✔Salaried Staff - ✔✔Staff who draw a pre-determined salary and is not based on
hours worked.
✔✔Per Diem Staff - ✔✔Staff who are "on call" and work as needed.
✔✔Hourly Staff - ✔✔Staff are paid an hourly wage and can be paid overtime.
✔✔Fringe Benefit - ✔✔Any extras beyond the regular paycheck and include health
insurance, paid time off and pension.
✔✔Exempt vs. non-exempt employees - ✔✔Non-exempt employees are entitled to
overtime pay if they exceed their assigned hours. Exempt employees are exempt from
overtime requirements. Exempt
QUESTIONS AND ANSWERS SURE A+
✔✔Procedure - ✔✔Systematic plans of actions that coordinate with policies. They
identify the who, what, when and where of how the policies should be implemented.
✔✔Budget - ✔✔A plan that projects how the business will allocate and spend money
over a period of time to maintain its operation.
✔✔Operating Budget - ✔✔Specific budgets defined to allow each area of the operation
to run effectively. It defines the day to day operation of the service.
✔✔Capital Expense - ✔✔Items that go beyond operational expenses and are used over
a period of time.
✔✔Organization - ✔✔Two or more people working together to achieve a common goal.
✔✔Delegation - ✔✔Thoughtfully assigning responsibilities and giving authority to
complete the task.
✔✔Authority - ✔✔The ability to make decisions.
✔✔Responsibility - ✔✔Being assigned a duty to complete.
, ✔✔Accountability - ✔✔Being held responsible for the outcome of the duty assigned.
✔✔Job Description - ✔✔A detailed description of responsibilities related to a specific
position.
✔✔Task Outline - ✔✔Step by step directions to coordinate with procedures or protocols.
✔✔Matrix Organizational Chart - ✔✔Defines the company structure in which the
reporting relationships are set up as a grid, or matrix, rather than in the traditional
hierarchy.
✔✔Line Organizational Chart - ✔✔Authority is defined from the top down with clear
lines defining responsibilities.
✔✔Human Resources Planning - ✔✔The ongoing, systematic process of managing
human resources and ensuring the staffing needs of community are met.
✔✔Recruitment - ✔✔The act of seeking out and inviting potential staff to work in the
community.
✔✔Preliminary Screening - ✔✔The initial action or interview to review basic
qualifications and abilities of the candidate to determine their suitability for the position.
✔✔Interview - ✔✔The formal meeting between the candidate and the employer with the
intent to determine if the candidate holds the qualities and skills needed for the position.
✔✔Orientation - ✔✔The process (both formal and informal) of introducing the new
employee to facility practice, their job description and day to day responsibilities.
✔✔Salaried Staff - ✔✔Staff who draw a pre-determined salary and is not based on
hours worked.
✔✔Per Diem Staff - ✔✔Staff who are "on call" and work as needed.
✔✔Hourly Staff - ✔✔Staff are paid an hourly wage and can be paid overtime.
✔✔Fringe Benefit - ✔✔Any extras beyond the regular paycheck and include health
insurance, paid time off and pension.
✔✔Exempt vs. non-exempt employees - ✔✔Non-exempt employees are entitled to
overtime pay if they exceed their assigned hours. Exempt employees are exempt from
overtime requirements. Exempt
