WGU C720 OBJECTIVE ASSESSMENT TEST 250
QUESTIONS & CORRECT ANSWERS LATEST
2026/2027
A customer was having trouble entering a vacation rental property. When the
customer contacted the host, the host came to help the customer within 10 minutes.
What is the service quality dimension demonstrated in the scenario?
Assurance
Reliability
Tangibles
Responsiveness
Responsiveness
A customer went to a service center to have new tires installed on their vehicle. An
employee at the service center was polite and professional. They were clear in
explaining the types of tires available, the replacement process, and the warranty.
They were able to answer all the customer's questions.
What is the service quality dimension demonstrated in the scenario?
Responsiveness
Tangibles
Assurance
Reliability
Assurance
A hotel manager periodically inspects each room of the hotel to assess its
condition.
Which cost of quality does this scenario illustrate?
Appraisal costs
Prevention costs
Internal failure costs
External failure costs
,Appraisal Costs
A website for a utility company makes customers enter their bank payment
information twice. The system compares the data and only proceeds if the data
matches.
Which cost of quality is represented in this scenario?
External failure costs
Prevention costs
Internal failure costs
Appraisal costs
External Failure Costs
A small business wants to enhance the quality of its products. The business has
begun to send surveys out to ask which features people like about the products and
which features they would like to see added.
Which total quality management (TQM) principle is illustrated in the example?
Continuous improvement
Customer-centered focus
Supplier relationships
Performance measures
Customer-Centered Focus
A manufacturing company sources many of its components from another business.
The company has sought to know more about this other business over time and has
been able to collaborate with the business to customize the components for optimal
quality.
What is the core concept of total quality management (TQM) demonstrated in the
scenario?
Supplier relationships
Continuous improvement
Performance measures
Employee involvement
Supplier Relationships
,Which activity is involved in the define phase of Six Sigma?
Detailing an improvement opportunity
Assessing current process performance
Identifying possible causes of defects
Training to follow new practices
Detailing an Improvement Opportunity
Which phase of Six Sigma involves implementing measures to make errors more
quickly detectable?
Control
Define
Measure
Analyze
Control
After each tool in a manufacturing facility is produced, its maximum RPM is
tested. A manager would like to use a data visualization tool to see how many of
the 1,000 tools produced last week had a maximum RPM of 10,000-10,049, how
many had a maximum RPM of 10,050-10,099, etc.
Which tool of quality management is appropriate for this need?
Scatterplot
Check sheet
Histogram
Flow chart
Histogram
A production facility manufactures a varying number of units per day. A manager
has data on the number of units produced and the number of defective units found
for each day over the past several months. The manager would like to use a data
display to see if the number of defects is related to the total number of units
produced per day.
What is the quality management tool that should be used in this situation?
Control chart
Scatterplot
, Check sheet
Pareto chart
Scatterplot
What is one of the factors that is accounted for in effective capacity?
Periods of reduced market demand
Planned employee breaks
Unplanned facility power outages
Fixed and variable costs of production
Planned Employee Breaks
A t-shirt printing company has a design capacity of 40,000 shirts per month.
Accounting for planned delays, the capacity is 31,000 shirts per month. Actual
output is 26,000 shirts per month.
What is the efficiency rate?
19%
65%
78%
84%
84%
Which scenario demonstrates a resource constraint?
A manufacturing facility is running out of space to store finished products because
of a lack of client orders.
A retail center has an overabundance of inventory for many of its products because
sales have slowed.
A factory produces metal cookware and has identified one machine as a production
bottleneck.
A hardwood flooring manufacturer is struggling to keep up with demand because
of a shortage of raw materials.
A hardwood flooring manufacturer is struggling to keep up with demand because
of a shortage of raw materials.
In the process outlined by the theory of constraints, a production manager has
already dedicated specific resources to effectively eliminate a constraint.
QUESTIONS & CORRECT ANSWERS LATEST
2026/2027
A customer was having trouble entering a vacation rental property. When the
customer contacted the host, the host came to help the customer within 10 minutes.
What is the service quality dimension demonstrated in the scenario?
Assurance
Reliability
Tangibles
Responsiveness
Responsiveness
A customer went to a service center to have new tires installed on their vehicle. An
employee at the service center was polite and professional. They were clear in
explaining the types of tires available, the replacement process, and the warranty.
They were able to answer all the customer's questions.
What is the service quality dimension demonstrated in the scenario?
Responsiveness
Tangibles
Assurance
Reliability
Assurance
A hotel manager periodically inspects each room of the hotel to assess its
condition.
Which cost of quality does this scenario illustrate?
Appraisal costs
Prevention costs
Internal failure costs
External failure costs
,Appraisal Costs
A website for a utility company makes customers enter their bank payment
information twice. The system compares the data and only proceeds if the data
matches.
Which cost of quality is represented in this scenario?
External failure costs
Prevention costs
Internal failure costs
Appraisal costs
External Failure Costs
A small business wants to enhance the quality of its products. The business has
begun to send surveys out to ask which features people like about the products and
which features they would like to see added.
Which total quality management (TQM) principle is illustrated in the example?
Continuous improvement
Customer-centered focus
Supplier relationships
Performance measures
Customer-Centered Focus
A manufacturing company sources many of its components from another business.
The company has sought to know more about this other business over time and has
been able to collaborate with the business to customize the components for optimal
quality.
What is the core concept of total quality management (TQM) demonstrated in the
scenario?
Supplier relationships
Continuous improvement
Performance measures
Employee involvement
Supplier Relationships
,Which activity is involved in the define phase of Six Sigma?
Detailing an improvement opportunity
Assessing current process performance
Identifying possible causes of defects
Training to follow new practices
Detailing an Improvement Opportunity
Which phase of Six Sigma involves implementing measures to make errors more
quickly detectable?
Control
Define
Measure
Analyze
Control
After each tool in a manufacturing facility is produced, its maximum RPM is
tested. A manager would like to use a data visualization tool to see how many of
the 1,000 tools produced last week had a maximum RPM of 10,000-10,049, how
many had a maximum RPM of 10,050-10,099, etc.
Which tool of quality management is appropriate for this need?
Scatterplot
Check sheet
Histogram
Flow chart
Histogram
A production facility manufactures a varying number of units per day. A manager
has data on the number of units produced and the number of defective units found
for each day over the past several months. The manager would like to use a data
display to see if the number of defects is related to the total number of units
produced per day.
What is the quality management tool that should be used in this situation?
Control chart
Scatterplot
, Check sheet
Pareto chart
Scatterplot
What is one of the factors that is accounted for in effective capacity?
Periods of reduced market demand
Planned employee breaks
Unplanned facility power outages
Fixed and variable costs of production
Planned Employee Breaks
A t-shirt printing company has a design capacity of 40,000 shirts per month.
Accounting for planned delays, the capacity is 31,000 shirts per month. Actual
output is 26,000 shirts per month.
What is the efficiency rate?
19%
65%
78%
84%
84%
Which scenario demonstrates a resource constraint?
A manufacturing facility is running out of space to store finished products because
of a lack of client orders.
A retail center has an overabundance of inventory for many of its products because
sales have slowed.
A factory produces metal cookware and has identified one machine as a production
bottleneck.
A hardwood flooring manufacturer is struggling to keep up with demand because
of a shortage of raw materials.
A hardwood flooring manufacturer is struggling to keep up with demand because
of a shortage of raw materials.
In the process outlined by the theory of constraints, a production manager has
already dedicated specific resources to effectively eliminate a constraint.
