CSM Test – Scrum Master Study Guide, Practice Questions & Exam
Prep
What is the #1 priority of the person wearing the CSM lanyard? - correct answer ✔✔Ensure the
customer wait time for checking out is no more than 2-3 minuets by paging additional cashiers
as needed
Under what circumstances may CSM deny a refunded without contacting a member of
management? - correct answer ✔✔only a manager can deny a refund
If you have suspicious non-receipted refund, what must you do? - correct answer ✔✔Call a
member of management
If you are called to approve a check by cashier and suspect fraud is involved with a check, what
are you required to do? - correct answer ✔✔Call a member of management
we accept out of state checks with proper identifications - correct answer ✔✔True
The store is allowed to hold customers personal items - correct answer ✔✔False
When approving a refund, the member of management or CSM must physically step into the
register area before entering codes - correct answer ✔✔true
A csm or member of management is allowed to approve refunds while running another register
- correct answer ✔✔False
the "cashier activity with discounts" report must be kept in the "NCR register training Manuel"
for 1 week and utilized by CSM or main cashier to identify cashiers who have excessive
discounts - correct answer ✔✔True
, Back up cashiers may not be called unless 3 or more customers are waiting in line. - correct
answer ✔✔False
Who must train new cashiers - correct answer ✔✔one designated employee, such as CSM,
department head, or main cashier
A CSM is allowed to approve an employee refund - correct answer ✔✔False
All NCR register drawer keys and NCR network panel keys must be stored in the key box and
locked in the cash office safe - correct answer ✔✔True
A post void is used to reverse a costumer sale after full payment has been made and the
transaction is complete - correct answer ✔✔True
A post Void often provides better costumer service than refunds be cancelling a charge before it
post on consumers account - correct answer ✔✔true
A post void must be preformed at the same store and register where the original transaction
was processed and on the same business date, otherwise a return must be preformed. - correct
answer ✔✔True
A post void can be preformed on all refund transaction. except where an exchange card was
issued. - correct answer ✔✔True
A post void can preformed on a sale transaction that contains a refunded items - correct answer
✔✔False
Prep
What is the #1 priority of the person wearing the CSM lanyard? - correct answer ✔✔Ensure the
customer wait time for checking out is no more than 2-3 minuets by paging additional cashiers
as needed
Under what circumstances may CSM deny a refunded without contacting a member of
management? - correct answer ✔✔only a manager can deny a refund
If you have suspicious non-receipted refund, what must you do? - correct answer ✔✔Call a
member of management
If you are called to approve a check by cashier and suspect fraud is involved with a check, what
are you required to do? - correct answer ✔✔Call a member of management
we accept out of state checks with proper identifications - correct answer ✔✔True
The store is allowed to hold customers personal items - correct answer ✔✔False
When approving a refund, the member of management or CSM must physically step into the
register area before entering codes - correct answer ✔✔true
A csm or member of management is allowed to approve refunds while running another register
- correct answer ✔✔False
the "cashier activity with discounts" report must be kept in the "NCR register training Manuel"
for 1 week and utilized by CSM or main cashier to identify cashiers who have excessive
discounts - correct answer ✔✔True
, Back up cashiers may not be called unless 3 or more customers are waiting in line. - correct
answer ✔✔False
Who must train new cashiers - correct answer ✔✔one designated employee, such as CSM,
department head, or main cashier
A CSM is allowed to approve an employee refund - correct answer ✔✔False
All NCR register drawer keys and NCR network panel keys must be stored in the key box and
locked in the cash office safe - correct answer ✔✔True
A post void is used to reverse a costumer sale after full payment has been made and the
transaction is complete - correct answer ✔✔True
A post Void often provides better costumer service than refunds be cancelling a charge before it
post on consumers account - correct answer ✔✔true
A post void must be preformed at the same store and register where the original transaction
was processed and on the same business date, otherwise a return must be preformed. - correct
answer ✔✔True
A post void can be preformed on all refund transaction. except where an exchange card was
issued. - correct answer ✔✔True
A post void can preformed on a sale transaction that contains a refunded items - correct answer
✔✔False
