BUSINESS COMMUNICATION EXAMINATION QUESTIONS
AND CORRECT ANSWER WITH EXPLANATION GRADED
A+ STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
1. Business communication is:
A. Court ruling system
B. Exchange of information within and outside an organization
C. Crime reporting
D. Police procedure
Answer: B
Rationale: It involves sharing information in business settings.
2. The main purpose of business communication is to:
A. Confuse employees
B. Share information effectively
C. Increase crime
D. Reduce productivity
Answer: B
Rationale: Communication improves coordination and efficiency.
3. Communication process begins with:
A. Feedback
B. Sender
C. Receiver
D. Noise
Answer: B
Rationale: The sender initiates the message.
4. The receiver is:
A. Message creator
B. Person who interprets message
C. Noise source
D. Channel
Answer: B
Rationale: Receives and decodes information.
,5. Message is:
A. Feedback only
B. Information being communicated
C. Crime report
D. Court file
Answer: B
Rationale: The content of communication.
6. Feedback is:
A. Noise
B. Response from receiver
C. Sender action
D. Channel
Answer: B
Rationale: Reaction to message.
7. Noise in communication is:
A. Clear message
B. Any interference
C. Feedback
D. Sender
Answer: B
Rationale: Distortion in communication.
8. Communication channel is:
A. Sender
B. Medium used to transmit message
C. Noise
D. Feedback
Answer: B
Rationale: Path of communication.
9. Verbal communication uses:
A. Gestures
B. Words
C. Symbols only
D. Silence
Answer: B
Rationale: Spoken or written words.
, 10. Non-verbal communication includes:
A. Emails
B. Body language
C. Reports
D. Letters
Answer: B
Rationale: Gestures and expressions.
11. Written communication is:
A. Talking
B. Use of written words
C. Noise
D. Gesture
Answer: B
Rationale: Formal written messages.
12. Oral communication is:
A. Written report
B. Spoken interaction
C. Email only
D. Memo only
Answer: B
Rationale: Face-to-face or spoken.
13. Formal communication follows:
A. Random flow
B. Organizational structure
C. Crime system
D. Court system
Answer: B
Rationale: Official channels.
14. Informal communication is also called:
A. Official channel
B. Grapevine
C. Court talk
D. Crime talk
Answer: B
Rationale: Unofficial communication.
AND CORRECT ANSWER WITH EXPLANATION GRADED
A+ STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
1. Business communication is:
A. Court ruling system
B. Exchange of information within and outside an organization
C. Crime reporting
D. Police procedure
Answer: B
Rationale: It involves sharing information in business settings.
2. The main purpose of business communication is to:
A. Confuse employees
B. Share information effectively
C. Increase crime
D. Reduce productivity
Answer: B
Rationale: Communication improves coordination and efficiency.
3. Communication process begins with:
A. Feedback
B. Sender
C. Receiver
D. Noise
Answer: B
Rationale: The sender initiates the message.
4. The receiver is:
A. Message creator
B. Person who interprets message
C. Noise source
D. Channel
Answer: B
Rationale: Receives and decodes information.
,5. Message is:
A. Feedback only
B. Information being communicated
C. Crime report
D. Court file
Answer: B
Rationale: The content of communication.
6. Feedback is:
A. Noise
B. Response from receiver
C. Sender action
D. Channel
Answer: B
Rationale: Reaction to message.
7. Noise in communication is:
A. Clear message
B. Any interference
C. Feedback
D. Sender
Answer: B
Rationale: Distortion in communication.
8. Communication channel is:
A. Sender
B. Medium used to transmit message
C. Noise
D. Feedback
Answer: B
Rationale: Path of communication.
9. Verbal communication uses:
A. Gestures
B. Words
C. Symbols only
D. Silence
Answer: B
Rationale: Spoken or written words.
, 10. Non-verbal communication includes:
A. Emails
B. Body language
C. Reports
D. Letters
Answer: B
Rationale: Gestures and expressions.
11. Written communication is:
A. Talking
B. Use of written words
C. Noise
D. Gesture
Answer: B
Rationale: Formal written messages.
12. Oral communication is:
A. Written report
B. Spoken interaction
C. Email only
D. Memo only
Answer: B
Rationale: Face-to-face or spoken.
13. Formal communication follows:
A. Random flow
B. Organizational structure
C. Crime system
D. Court system
Answer: B
Rationale: Official channels.
14. Informal communication is also called:
A. Official channel
B. Grapevine
C. Court talk
D. Crime talk
Answer: B
Rationale: Unofficial communication.
