BUSINESS COMMUNICATION EXAMINATION QUESTIONS
AND CORRECT ANSWER WITH EXPLANATION GRADED
A+ STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
1. Business communication refers to:
A. Cooking in business
B. Exchange of information within and outside an organization
C. Payroll processing
D. Recruitment only
Answer: B
It involves sharing information in a business setting.
2. The main purpose of business communication is to:
A. Confuse employees
B. Share information effectively
C. Increase errors
D. Delay decisions
Answer: B
Communication ensures clarity and coordination.
3. Communication is complete only when:
A. Message is sent
B. Message is received and understood
C. Email is written
D. Phone is used
Answer: B
Understanding completes communication.
4. Sender in communication is:
,A. Receiver of message
B. Person who sends the message
C. Machine
D. Document
Answer: B
Sender initiates communication.
5. Receiver is:
A. Person who sends message
B. Person who receives message
C. Manager only
D. Document
Answer: B
Receiver gets the message.
6. Feedback in communication is:
A. Ignoring message
B. Response from receiver
C. Noise
D. Delay
Answer: B
Feedback confirms understanding.
7. Noise in communication means:
A. Clear message
B. Interference in communication
C. Feedback
D. Report
Answer: B
Noise disrupts communication.
8. Verbal communication is:
, A. Written only
B. Use of spoken words
C. Body language only
D. Charts only
Answer: B
It involves speaking.
9. Non-verbal communication includes:
A. Writing emails
B. Body language and gestures
C. Payroll
D. Recruitment
Answer: B
It involves gestures and expressions.
10. Written communication includes:
A. Speaking
B. Emails and letters
C. Gestures
D. Silence
Answer: B
It uses written text.
11. Formal communication is:
A. Gossip
B. Official communication
C. Random talk
D. Noise
Answer: B
It follows official channels.
12. Informal communication is:
AND CORRECT ANSWER WITH EXPLANATION GRADED
A+ STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
1. Business communication refers to:
A. Cooking in business
B. Exchange of information within and outside an organization
C. Payroll processing
D. Recruitment only
Answer: B
It involves sharing information in a business setting.
2. The main purpose of business communication is to:
A. Confuse employees
B. Share information effectively
C. Increase errors
D. Delay decisions
Answer: B
Communication ensures clarity and coordination.
3. Communication is complete only when:
A. Message is sent
B. Message is received and understood
C. Email is written
D. Phone is used
Answer: B
Understanding completes communication.
4. Sender in communication is:
,A. Receiver of message
B. Person who sends the message
C. Machine
D. Document
Answer: B
Sender initiates communication.
5. Receiver is:
A. Person who sends message
B. Person who receives message
C. Manager only
D. Document
Answer: B
Receiver gets the message.
6. Feedback in communication is:
A. Ignoring message
B. Response from receiver
C. Noise
D. Delay
Answer: B
Feedback confirms understanding.
7. Noise in communication means:
A. Clear message
B. Interference in communication
C. Feedback
D. Report
Answer: B
Noise disrupts communication.
8. Verbal communication is:
, A. Written only
B. Use of spoken words
C. Body language only
D. Charts only
Answer: B
It involves speaking.
9. Non-verbal communication includes:
A. Writing emails
B. Body language and gestures
C. Payroll
D. Recruitment
Answer: B
It involves gestures and expressions.
10. Written communication includes:
A. Speaking
B. Emails and letters
C. Gestures
D. Silence
Answer: B
It uses written text.
11. Formal communication is:
A. Gossip
B. Official communication
C. Random talk
D. Noise
Answer: B
It follows official channels.
12. Informal communication is:
