BUSINESS COMMUNICATION EXAMINATION QUESTIONS
AND CORRECT ANSWER WITH EXPLANATION GRADED
A+ STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
1. Business communication is:
A. Exchange of information within and outside an organization
B. Only writing emails
C. Only speaking
D. Only advertising
Answer: A
Rationale: It covers all organizational communication.
2. The main purpose of business communication is to:
A. Achieve organizational goals efficiently
B. Confuse employees
C. Avoid interaction
D. Increase noise
Answer: A
Rationale: Supports business objectives.
3. Internal communication occurs:
A. Within the organization
B. Outside the organization
C. With customers only
D. With competitors only
Answer: A
Rationale: Internal flow of information.
4. External communication is:
A. Communication with outside stakeholders
B. Only internal memos
C. Private thoughts
D. Personal notes
Answer: A
Rationale: Outside organization.
,5. A business message should be:
A. Clear and concise
B. Confusing and long
C. Emotional only
D. Unstructured
Answer: A
Rationale: Effective communication requires clarity.
6. Formal communication is:
A. Official communication in organizations
B. Casual chatting
C. Rumors
D. Personal gossip
Answer: A
Rationale: Structured business flow.
7. Informal communication in business is:
A. Grapevine communication
B. Official reports
C. Legal documents
D. Contracts
Answer: A
Rationale: Unofficial communication.
8. Grapevine communication refers to:
A. Informal rumor network
B. Email system
C. Official memo
D. Meeting notes
Answer: A
Rationale: Informal information flow.
9. A memo is used for:
A. Internal communication
B. External advertising
C. Entertainment
D. Fiction writing
Answer: A
Rationale: Internal business note.
, 10. Email is primarily used for:
A. Formal and informal communication
B. Only printing
C. Only speeches
D. Only advertising
Answer: A
Rationale: Digital communication tool.
11. A business letter is:
A. Formal written communication
B. Casual message
C. Social media post
D. Oral speech
Answer: A
Rationale: Formal documentation.
12. Report writing is used to:
A. Present information systematically
B. Tell stories
C. Write poems
D. Send jokes
Answer: A
Rationale: Structured information sharing.
13. Agenda refers to:
A. List of meeting topics
B. Meeting conclusion
C. Email subject
D. Report summary
Answer: A
Rationale: Meeting plan.
14. Minutes of meeting are:
A. Written record of discussions
B. Audio recording only
C. Private notes
D. Advertisements
Answer: A
Rationale: Official record.
AND CORRECT ANSWER WITH EXPLANATION GRADED
A+ STUDY GUIDE SOUTHERN NEW HAMPSHIRE
UNIVERSITY
1. Business communication is:
A. Exchange of information within and outside an organization
B. Only writing emails
C. Only speaking
D. Only advertising
Answer: A
Rationale: It covers all organizational communication.
2. The main purpose of business communication is to:
A. Achieve organizational goals efficiently
B. Confuse employees
C. Avoid interaction
D. Increase noise
Answer: A
Rationale: Supports business objectives.
3. Internal communication occurs:
A. Within the organization
B. Outside the organization
C. With customers only
D. With competitors only
Answer: A
Rationale: Internal flow of information.
4. External communication is:
A. Communication with outside stakeholders
B. Only internal memos
C. Private thoughts
D. Personal notes
Answer: A
Rationale: Outside organization.
,5. A business message should be:
A. Clear and concise
B. Confusing and long
C. Emotional only
D. Unstructured
Answer: A
Rationale: Effective communication requires clarity.
6. Formal communication is:
A. Official communication in organizations
B. Casual chatting
C. Rumors
D. Personal gossip
Answer: A
Rationale: Structured business flow.
7. Informal communication in business is:
A. Grapevine communication
B. Official reports
C. Legal documents
D. Contracts
Answer: A
Rationale: Unofficial communication.
8. Grapevine communication refers to:
A. Informal rumor network
B. Email system
C. Official memo
D. Meeting notes
Answer: A
Rationale: Informal information flow.
9. A memo is used for:
A. Internal communication
B. External advertising
C. Entertainment
D. Fiction writing
Answer: A
Rationale: Internal business note.
, 10. Email is primarily used for:
A. Formal and informal communication
B. Only printing
C. Only speeches
D. Only advertising
Answer: A
Rationale: Digital communication tool.
11. A business letter is:
A. Formal written communication
B. Casual message
C. Social media post
D. Oral speech
Answer: A
Rationale: Formal documentation.
12. Report writing is used to:
A. Present information systematically
B. Tell stories
C. Write poems
D. Send jokes
Answer: A
Rationale: Structured information sharing.
13. Agenda refers to:
A. List of meeting topics
B. Meeting conclusion
C. Email subject
D. Report summary
Answer: A
Rationale: Meeting plan.
14. Minutes of meeting are:
A. Written record of discussions
B. Audio recording only
C. Private notes
D. Advertisements
Answer: A
Rationale: Official record.
