DELL TECH DIRECT FOUNDATIONS
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ Which of the following is true about Pre-Boot System Diagnostics? (Select
3).
Answer: - When BIOS detects an abnormal condition on the boot, it
automatically runs the Pre-Boot System Diagnostics tests.-Pre-boot system
Diagnostics tests your hardware without using the operating system.-The
diagnostics go through every detected hardware component and notifies the
user of any errors.
◍ A customer is getting a “No bootable device found” message while
powering on the system. Which option under the BIOS would help to fix
this issue?.
Answer: - Boot Configuration
◍ Which of the following is the correct way to trigger BIOS Recovery?.
Answer: -For desktops, power on the system and hold down "CTRL + Esc"
Key.
◍ For Vostro 5890, under which option of the BIOS Setup Utility can one find
the 'BIOS Recovery from Hard Drive' option?.
Answer: - IS NOT Preboot behavior
◍ You want to perform an in-depth test of a device in an Advanced Test in
Pre-boot system diagnostics. Which checkbox in the Advanced test will help
you attain the desired outcome?.
Answer: -Thorough mode.
, ◍ Why can't the values in BIOS be saved when it shows as manufacturing
mode?.
Answer: The system board jumper is at SERVICE_MODE state.
◍ How will the Dell Command Utility Update help customers?.
Answer: NOT Dell Command Utility Update will check online for the latest
Operating System updates and download and install the updates.
◍ What should a user do to preserve BIOS settings before recovering the
system?.
Answer: - Set the "Reset NVRAM" option to "Disabled" before starting the
recovery process.
◍ To prevent CPU pins from bending or any damage to the motherboard,
technicians must ensure that: (Select 2).
Answer: - ESD bag is used for repackaging.- CPU cover is placed back
covering the CPU socket.
◍ Select the BIOS options which support in preparing a device for encryption.
(Select 2).
Answer: - BIOS in UEFI mode- TPM Disabled
◍ BIOS Recovery from Hard Drive option can be disabled in ____________..
Answer: BIOS
◍ How do you access BIOS and System Setup on Latitude portable systems
without a keyboard during service call?.
Answer: IS NOT : -Press the power button and press the Volume Up button
before the Dell logo is displayed.-Press the power button and then press the
Windows button before the Dell logo is displayed.
◍ You are at the customer's place to service XPS 9315 system board. Which
digit represents the series of the laptop in the model’s name?.
Answer: - 9
◍ State True or False: BIOS Recovery can be used to recover from a No
Boot/No POST failure which could be caused by a corrupted BIO
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ Which of the following is true about Pre-Boot System Diagnostics? (Select
3).
Answer: - When BIOS detects an abnormal condition on the boot, it
automatically runs the Pre-Boot System Diagnostics tests.-Pre-boot system
Diagnostics tests your hardware without using the operating system.-The
diagnostics go through every detected hardware component and notifies the
user of any errors.
◍ A customer is getting a “No bootable device found” message while
powering on the system. Which option under the BIOS would help to fix
this issue?.
Answer: - Boot Configuration
◍ Which of the following is the correct way to trigger BIOS Recovery?.
Answer: -For desktops, power on the system and hold down "CTRL + Esc"
Key.
◍ For Vostro 5890, under which option of the BIOS Setup Utility can one find
the 'BIOS Recovery from Hard Drive' option?.
Answer: - IS NOT Preboot behavior
◍ You want to perform an in-depth test of a device in an Advanced Test in
Pre-boot system diagnostics. Which checkbox in the Advanced test will help
you attain the desired outcome?.
Answer: -Thorough mode.
, ◍ Why can't the values in BIOS be saved when it shows as manufacturing
mode?.
Answer: The system board jumper is at SERVICE_MODE state.
◍ How will the Dell Command Utility Update help customers?.
Answer: NOT Dell Command Utility Update will check online for the latest
Operating System updates and download and install the updates.
◍ What should a user do to preserve BIOS settings before recovering the
system?.
Answer: - Set the "Reset NVRAM" option to "Disabled" before starting the
recovery process.
◍ To prevent CPU pins from bending or any damage to the motherboard,
technicians must ensure that: (Select 2).
Answer: - ESD bag is used for repackaging.- CPU cover is placed back
covering the CPU socket.
◍ Select the BIOS options which support in preparing a device for encryption.
(Select 2).
Answer: - BIOS in UEFI mode- TPM Disabled
◍ BIOS Recovery from Hard Drive option can be disabled in ____________..
Answer: BIOS
◍ How do you access BIOS and System Setup on Latitude portable systems
without a keyboard during service call?.
Answer: IS NOT : -Press the power button and press the Volume Up button
before the Dell logo is displayed.-Press the power button and then press the
Windows button before the Dell logo is displayed.
◍ You are at the customer's place to service XPS 9315 system board. Which
digit represents the series of the laptop in the model’s name?.
Answer: - 9
◍ State True or False: BIOS Recovery can be used to recover from a No
Boot/No POST failure which could be caused by a corrupted BIO
