cmaa practice exam| 110
QUESTIONS| WITH ALL ANSWERS
CORRECT
Course
CMAA
1. Appointment Scheduling
A patient calls to schedule a routine annual physical examination. Which scheduling method is
most appropriate?
A. Double-booking
B. Wave scheduling
C. Open-hours scheduling
D. Time-specific scheduling
Correct Answer: D. Time-specific scheduling
Rationale: Routine appointments are typically scheduled at a specific time to ensure efficient
patient flow and adequate provider time.
2. HIPAA Compliance
Under HIPAA, protected health information (PHI) may be released without patient authorization
in which situation?
A. To a patient's employer upon request
B. To a family member without patient consent
C. For treatment, payment, or healthcare operations
D. To a neighbor concerned about the patient's health
Correct Answer: C. For treatment, payment, or healthcare operations
Rationale: HIPAA permits disclosure of PHI for treatment, payment, and healthcare operations
without a separate authorization.
3. Medical Records
What is the primary purpose of maintaining an accurate medical record?
A. Marketing services to patients
B. Providing legal documentation of patient care
,C. Tracking employee performance
D. Managing office inventory
Correct Answer: B. Providing legal documentation of patient care
Rationale: Medical records serve as legal documents and support continuity of patient care.
4. Insurance Verification
When should insurance eligibility ideally be verified?
A. After the patient leaves the office
B. Before the patient's appointment
C. Only when a claim is denied
D. At the end of the month
Correct Answer: B. Before the patient's appointment
Rationale: Verifying insurance before the appointment helps prevent billing issues and
unexpected costs.
5. Telephone Etiquette
A patient calls with a medical question for the provider. What should the medical administrative
assistant do?
A. Provide medical advice based on experience
B. Transfer the question to the provider or clinical staff according to office policy
C. Ignore the question and schedule an appointment
D. Diagnose the condition over the phone
Correct Answer: B. Transfer the question to the provider or clinical staff according to office
policy
Rationale: Administrative assistants should not provide medical advice and should refer clinical
questions appropriately.
6. Medical Terminology
The prefix "brady-" means:
A. Fast
B. Slow
, C. Painful
D. Excessive
Correct Answer: B. Slow
Rationale: "Brady-" is a medical prefix meaning slow, such as in bradycardia (slow heart rate).
7. Professional Communication
A patient arrives upset about a long wait time. What is the BEST response?
A. Tell the patient to be more patient
B. Ignore the complaint
C. Acknowledge the concern and apologize for the delay
D. Blame another staff member
Correct Answer: C. Acknowledge the concern and apologize for the delay
Rationale: Professional communication includes empathy, active listening, and addressing
concerns respectfully.
8. Billing and Coding
What is the purpose of assigning diagnosis codes?
A. To determine employee salaries
B. To communicate patient diagnoses for billing and reporting purposes
C. To schedule appointments
D. To order office supplies
Correct Answer: B. To communicate patient diagnoses for billing and reporting purposes
Rationale: Diagnosis codes standardize communication of patient conditions for reimbursement
and data collection.
9. Infection Control
Which action is the MOST effective way to prevent the spread of infection in a medical office?
A. Wearing jewelry during patient care
B. Frequent hand hygiene
C. Leaving examination rooms open
D. Sharing office equipment without cleaning
QUESTIONS| WITH ALL ANSWERS
CORRECT
Course
CMAA
1. Appointment Scheduling
A patient calls to schedule a routine annual physical examination. Which scheduling method is
most appropriate?
A. Double-booking
B. Wave scheduling
C. Open-hours scheduling
D. Time-specific scheduling
Correct Answer: D. Time-specific scheduling
Rationale: Routine appointments are typically scheduled at a specific time to ensure efficient
patient flow and adequate provider time.
2. HIPAA Compliance
Under HIPAA, protected health information (PHI) may be released without patient authorization
in which situation?
A. To a patient's employer upon request
B. To a family member without patient consent
C. For treatment, payment, or healthcare operations
D. To a neighbor concerned about the patient's health
Correct Answer: C. For treatment, payment, or healthcare operations
Rationale: HIPAA permits disclosure of PHI for treatment, payment, and healthcare operations
without a separate authorization.
3. Medical Records
What is the primary purpose of maintaining an accurate medical record?
A. Marketing services to patients
B. Providing legal documentation of patient care
,C. Tracking employee performance
D. Managing office inventory
Correct Answer: B. Providing legal documentation of patient care
Rationale: Medical records serve as legal documents and support continuity of patient care.
4. Insurance Verification
When should insurance eligibility ideally be verified?
A. After the patient leaves the office
B. Before the patient's appointment
C. Only when a claim is denied
D. At the end of the month
Correct Answer: B. Before the patient's appointment
Rationale: Verifying insurance before the appointment helps prevent billing issues and
unexpected costs.
5. Telephone Etiquette
A patient calls with a medical question for the provider. What should the medical administrative
assistant do?
A. Provide medical advice based on experience
B. Transfer the question to the provider or clinical staff according to office policy
C. Ignore the question and schedule an appointment
D. Diagnose the condition over the phone
Correct Answer: B. Transfer the question to the provider or clinical staff according to office
policy
Rationale: Administrative assistants should not provide medical advice and should refer clinical
questions appropriately.
6. Medical Terminology
The prefix "brady-" means:
A. Fast
B. Slow
, C. Painful
D. Excessive
Correct Answer: B. Slow
Rationale: "Brady-" is a medical prefix meaning slow, such as in bradycardia (slow heart rate).
7. Professional Communication
A patient arrives upset about a long wait time. What is the BEST response?
A. Tell the patient to be more patient
B. Ignore the complaint
C. Acknowledge the concern and apologize for the delay
D. Blame another staff member
Correct Answer: C. Acknowledge the concern and apologize for the delay
Rationale: Professional communication includes empathy, active listening, and addressing
concerns respectfully.
8. Billing and Coding
What is the purpose of assigning diagnosis codes?
A. To determine employee salaries
B. To communicate patient diagnoses for billing and reporting purposes
C. To schedule appointments
D. To order office supplies
Correct Answer: B. To communicate patient diagnoses for billing and reporting purposes
Rationale: Diagnosis codes standardize communication of patient conditions for reimbursement
and data collection.
9. Infection Control
Which action is the MOST effective way to prevent the spread of infection in a medical office?
A. Wearing jewelry during patient care
B. Frequent hand hygiene
C. Leaving examination rooms open
D. Sharing office equipment without cleaning
