3CX BASIC CERTIFICATION HIGH-YIELD TOPICS SUMMARY 2026

3CX BASIC CERTIFICATION HIGH-YIELD
TOPICS SUMMARY 2026

◉ Certificates in PFX format are single files containing the certificate
and the private key.
Answer: True


◉ Is there a way to add a company phonebook contact from the 3CX
client
Answer: Yes


◉ You are using "Prioritized Hunt" as your "Ring Strategy" in Ring
Groups. Three extensions are added as members of this Ring Group
(in order A, B, and C). Let's assume that extension B is engaged in a
call. Extension A and C are available. A new call comes into this Ring
Group. If extension A does not answer the call after the configured
"Ring Time" the call will be forwarded to the "Destination if no
answer"
Answer: False


◉ The way the Digital Receptionist destination is chosen, is
controlled by the DTMF tone it receives.
Answer: True

, ◉ In general, calls from a Queue to an IP phone will never leave a
missed call notification.
Answer: True


◉ On an existing 3CX installation, if you want to change the public
FQDN but keep the same license key, you must take a backup with all
options except "Include License Key & FQDN," release the FQDN
from the license key, reinstall 3CX, restore the backup and enter the
new FQDN with the old license key.
Answer: True


◉ When custom prompts are used during the announcement of the
Digital Receptionist, the prompt must be in the format: MP3,
encoded in PCM, 8 kHz, 16 bit, mono.
Answer: False


◉ Can a range of dates be defined as a Holiday?
Answer: Yes


◉ All extensions are added to the "DEFAULT" group (which can be
renamed) upon creation.
Answer: True