CIC AGENCY MANAGEMENT EXAMS SCRIPT
LATEST QUESTIONS AND ANSWERS SURE A+
✔✔Reasons employees join or stay with an agency: - ✔✔- having an opportunity to
work with great people
- fair pay
- supportive management, i.e., a good supervisor
- being recognized, valued, and respected
- benefits
- meaningful work and a personal sense of "making a difference"
- pride in the agency, its mission, and its products
✔✔To ensure a successful selection process, an agency must: - ✔✔1. Prove the
interview is work-related.
2. Demonstrate that the results of the interview accurately predict work performance.
3. Demonstrate that the interview is conducted consistently among all candidates.
4. Demonstrate that the results do not adversely affect protected groups.
✔✔STAR - ✔✔Situation
Task
Action
Result
, ✔✔Soft Skills - ✔✔- communicate effectively
- creative problem solving
- remain adaptable and flexible
- demonstrate social wellness
✔✔What should be included on a resume? - ✔✔- educational background
- specific achievements
- stability and career direction
- time in each position
- relevant experience
- duties like those demanded in the present position
✔✔A few simple guidelines to follow to conduct a successful interview: - ✔✔- Interview
in a quiet location and protect against disturbances.
- Determine the length of time the interview will last.
- Follow a consistent interview format.
- Follow your plan, listen, and be objective. Avoid participating in the interview.
- Use questions that generate information about the candidate's previous experiences
✔✔Avoid common mistakes of interviewing, including: - ✔✔- Expectation gap: Be sure
there is no difference between the reality of the position and what the interviewer
describes to the candidate.
- Halo effect: Be aware of the tendency to attribute positive characteristics to people
who appear more attractive.
- Conversation control: Be sure the candidate speaks more than the interviewer.
✔✔Employment Agreements must address: - ✔✔- what is expected of the employee
- how the employee will be compensated
- who owns the book of business
- how "for cause" separation will be addressed
✔✔An effective employee manual: - ✔✔- establishes expectations and defines
boundaries
- protects employers from liability by clearly communicating policies and procedures
- presents specific and practical information related to policies, procedures, and benefits
- explains company policies regarding the use of company equipment, including
electronic devices
✔✔An employee manual should: - ✔✔- identify and reinforce an agency's value, vision,
and mission • identify and reinforce ethical and performance-related standards
- assist with new employee orientation
- assist with compliance with numerous legal mandates
- provide consistent policy administration and enforcement
- describe resolution protocols for issues
LATEST QUESTIONS AND ANSWERS SURE A+
✔✔Reasons employees join or stay with an agency: - ✔✔- having an opportunity to
work with great people
- fair pay
- supportive management, i.e., a good supervisor
- being recognized, valued, and respected
- benefits
- meaningful work and a personal sense of "making a difference"
- pride in the agency, its mission, and its products
✔✔To ensure a successful selection process, an agency must: - ✔✔1. Prove the
interview is work-related.
2. Demonstrate that the results of the interview accurately predict work performance.
3. Demonstrate that the interview is conducted consistently among all candidates.
4. Demonstrate that the results do not adversely affect protected groups.
✔✔STAR - ✔✔Situation
Task
Action
Result
, ✔✔Soft Skills - ✔✔- communicate effectively
- creative problem solving
- remain adaptable and flexible
- demonstrate social wellness
✔✔What should be included on a resume? - ✔✔- educational background
- specific achievements
- stability and career direction
- time in each position
- relevant experience
- duties like those demanded in the present position
✔✔A few simple guidelines to follow to conduct a successful interview: - ✔✔- Interview
in a quiet location and protect against disturbances.
- Determine the length of time the interview will last.
- Follow a consistent interview format.
- Follow your plan, listen, and be objective. Avoid participating in the interview.
- Use questions that generate information about the candidate's previous experiences
✔✔Avoid common mistakes of interviewing, including: - ✔✔- Expectation gap: Be sure
there is no difference between the reality of the position and what the interviewer
describes to the candidate.
- Halo effect: Be aware of the tendency to attribute positive characteristics to people
who appear more attractive.
- Conversation control: Be sure the candidate speaks more than the interviewer.
✔✔Employment Agreements must address: - ✔✔- what is expected of the employee
- how the employee will be compensated
- who owns the book of business
- how "for cause" separation will be addressed
✔✔An effective employee manual: - ✔✔- establishes expectations and defines
boundaries
- protects employers from liability by clearly communicating policies and procedures
- presents specific and practical information related to policies, procedures, and benefits
- explains company policies regarding the use of company equipment, including
electronic devices
✔✔An employee manual should: - ✔✔- identify and reinforce an agency's value, vision,
and mission • identify and reinforce ethical and performance-related standards
- assist with new employee orientation
- assist with compliance with numerous legal mandates
- provide consistent policy administration and enforcement
- describe resolution protocols for issues
