CERTIFIED MEETING PROFESSIONAL UPDATED
COMPREHENSIVE EXAM QUESTIONS AND ANSWERS
SURE A+
✔✔Key Stakeholder Department - ✔✔Internal: finance, procurement, tech, legal, travel,
sales and marketing, security, sustainability, ethics, HR, training, facilities,
employee/labor union
External: participants, suppliers, media, partners/contributors, local community, govt
✔✔Stakeholder Interviews - ✔✔-Introduction
-Define event
-set context
-establish support
-uncover conflicts
-answer questions
-agree on next steps
-confirm level of engagement
✔✔Stakeholder Profile - ✔✔details, connections, key values, communication
preferences, key objectives, measures of success, sphere of influence
, ✔✔Spheres of Influence - ✔✔- Low Interest/Low Influence: monitored but doesn't
require extensive communication (ex: local businesses)
- Low Interest/High Influence: keep updated and incolved/satisfied and interested (ex:
budget owner)
- High Interest/Low Influence: keep informed (ex: volunteers)
- High Interest/High Influence: significant time allocated to managing these
relationships, keep engaged and updated (ex: event owner)
✔✔Stakeholder Communication Plan - ✔✔Content, purpose, frequency and format
✔✔Design Thinking - ✔✔"Discipline that matches needs with what is feasible and
available in order to convert business strategy into customer value and market
opportunities"
- Inspiration: undersand the specific challenge
- Ideation: brainstorm ways to address challenge
- Implentation: implement plan to deliver message and engineer experience
✔✔Principles of Design Thinking - ✔✔1. Assessment and Evaluation (establish
objectives)
2. Meaningful Engagement (connect w. audience)
3. Distributed Learning (optimal schedule of content)
4. Collaboration (in order to understand audience needs)
5. Experience (consider from the attendee perspective)
✔✔IDEA [Meeting Architecture] - ✔✔-Identify meeting objective
-Design meetings to achieve objective
-Execute and guide meeting toward objective
-Asses meeting results against objective
✔✔Elements of Needs Assessment - ✔✔- Meeting History
- Stakeholder Requirements, Objectives, and Outcomes
- Gap Analysis
- Target Audience
✔✔ABCD Model - ✔✔-Audience (who are the learners)
-Behavior (what should the audience do)
-Condition (in what conditions is behavior needed)
-Degree of Master Needed
✔✔Formal Meeting Format - ✔✔conventional method with clear separation between
speaker and audience; supports a hierarchy and established procedures for operating
EX: Lectures, debates, interviews
COMPREHENSIVE EXAM QUESTIONS AND ANSWERS
SURE A+
✔✔Key Stakeholder Department - ✔✔Internal: finance, procurement, tech, legal, travel,
sales and marketing, security, sustainability, ethics, HR, training, facilities,
employee/labor union
External: participants, suppliers, media, partners/contributors, local community, govt
✔✔Stakeholder Interviews - ✔✔-Introduction
-Define event
-set context
-establish support
-uncover conflicts
-answer questions
-agree on next steps
-confirm level of engagement
✔✔Stakeholder Profile - ✔✔details, connections, key values, communication
preferences, key objectives, measures of success, sphere of influence
, ✔✔Spheres of Influence - ✔✔- Low Interest/Low Influence: monitored but doesn't
require extensive communication (ex: local businesses)
- Low Interest/High Influence: keep updated and incolved/satisfied and interested (ex:
budget owner)
- High Interest/Low Influence: keep informed (ex: volunteers)
- High Interest/High Influence: significant time allocated to managing these
relationships, keep engaged and updated (ex: event owner)
✔✔Stakeholder Communication Plan - ✔✔Content, purpose, frequency and format
✔✔Design Thinking - ✔✔"Discipline that matches needs with what is feasible and
available in order to convert business strategy into customer value and market
opportunities"
- Inspiration: undersand the specific challenge
- Ideation: brainstorm ways to address challenge
- Implentation: implement plan to deliver message and engineer experience
✔✔Principles of Design Thinking - ✔✔1. Assessment and Evaluation (establish
objectives)
2. Meaningful Engagement (connect w. audience)
3. Distributed Learning (optimal schedule of content)
4. Collaboration (in order to understand audience needs)
5. Experience (consider from the attendee perspective)
✔✔IDEA [Meeting Architecture] - ✔✔-Identify meeting objective
-Design meetings to achieve objective
-Execute and guide meeting toward objective
-Asses meeting results against objective
✔✔Elements of Needs Assessment - ✔✔- Meeting History
- Stakeholder Requirements, Objectives, and Outcomes
- Gap Analysis
- Target Audience
✔✔ABCD Model - ✔✔-Audience (who are the learners)
-Behavior (what should the audience do)
-Condition (in what conditions is behavior needed)
-Degree of Master Needed
✔✔Formal Meeting Format - ✔✔conventional method with clear separation between
speaker and audience; supports a hierarchy and established procedures for operating
EX: Lectures, debates, interviews
