NUR 100 Exam 2 | Study Questions and
Answers complete Solutions | 2026/27
Updates | 100% correct | Fortis College
A new nurse complains to her preceptor that she has no time for therapeutic communication
with her patients. Which of the following is the best strategy to help the nurse find more time
for this communication? - ANSWER- -Include communication while performing tasks such as
changing dressings and checking vital signs.
A nurse is talking with a young-adult patient about the purpose of a new medication. The nurse
says, "I want to be clear. Can you tell me in your words the purpose of this medicine?" This
exchange is an example of which element of the transactional communication process? -
ANSWER- -Obtaining feedback
A patient who is Spanish-speaking does not appear to understand the nurse's information on
wound care. Which action should the nurse take? - ANSWER- -Use a professional interpreter
to provide wound care education in Spanish
A nurse prepares to contact a patient's physician about a change in the patient's condition.
Using SBAR (Situation, Background, Assessment, and Recommendation) communication, which
of the following is the correct order?
1."She is a 53-year-old female who was admitted 2 days ago with pneumonia and was started
on Levaquin at 5 pm yesterday. She complains of a poor appetite."
2. "The patient reported feeling very nauseated after her dose of Levaquin an hour ago."
3. "Would you like to make a change in antibiotics, or could we give her a nutritional
supplement before her medication?"
4. "The patient started complaining of nausea yesterday evening and has vomited several times
during the night." - ANSWER- -B. 4, 1, 2, 3
,A nurse is assigned to care for a patient for the first time and states, "I don't know a lot about
your culture and want to learn how to better meet your health care needs." Which therapeutic
communication technique did the nurse use in this situation? - ANSWER- -D. Humility
A new nurse is experiencing lateral violence at work. Which steps could the nurse take to
address this problem? - ANSWER- -Talk with the preceptor or manager and ask for assistance
in handling this issue
A nurse has been gathering physical assessment data on a patient and is now listening to the
patient's concerns. The nurse sets a goal of care that incorporates the patient's desire to make
treatment decisions. This is an example of the nurse engaged in which phase of the nurse-
patient relationship? - ANSWER- -Working phase
A patient is evaluated in the emergency department after causing an automobile accident while
being under the influence of alcohol. While assessing the patient, which statement would be
the most therapeutic? - ANSWER- -Tell me what happened before, during, and after the
automobile accident tonight."
A nursing student is reviewing a process recording with the instructor. The student engaged the
patient in a discussion about availability of family members to provide support at home once
the patient is discharged. The student reviews with the instructor whether the comments used
encouraged openness and allowed the patient to "tell his story." This is an example of which
step of the nursing process? - ANSWER- -Evaluation
When working with an older adult who is hearing-impaired, the use of which techniques would
improve communication? (Select all that apply.) - ANSWER- -Check for needed adaptive
equipment.
Give the patient time to respond to questions
Keep communication short and to the point.
, Nurses must communicate effectively with the health care team for which of the following
reasons? (Select all that apply.) - ANSWER- -Reduce the risk of errors to the patient
Provide optimum level of patient care
Improve patient outcomes
Motivational interviewing (MI) is a technique that applies understanding a patient's values and
goals in helping the patient make behavior changes. What are other benefits of using MI
techniques? (Select all that apply.) - ANSWER- -Gaining an understanding of patient's
motivations
Recognizing patient's strengths and supporting their efforts
Identifying differences in patient's health goals and current behaviors
Which strategies should a nurse use to facilitate a safe transition of care during a patient's
transfer from the hospital to a skilled nursing facility? (Select all that apply.) - ANSWER- -
Collaboration between staff members from sending and receiving departments
Using a standardized transfer policy and transfer tool
The nurse uses silence as a therapeutic communication technique. What is the purpose of the
nurse's silence? (Select all that apply.) - ANSWER- -Prompt the patient to talk when he or she
is ready
Allow the patient time to think and gain insight
A patient needs to learn to use a walker. Which domain is required for learning this skill? -
ANSWER- -Psychomotor domain
A patient newly diagnosed with cervical cancer is going home. The patient is avoiding discussion
of her illness and postoperative orders. What is the nurse's best plan in teaching this patient? -
ANSWER- -Provide only the information that the patient needs to go home
Answers complete Solutions | 2026/27
Updates | 100% correct | Fortis College
A new nurse complains to her preceptor that she has no time for therapeutic communication
with her patients. Which of the following is the best strategy to help the nurse find more time
for this communication? - ANSWER- -Include communication while performing tasks such as
changing dressings and checking vital signs.
A nurse is talking with a young-adult patient about the purpose of a new medication. The nurse
says, "I want to be clear. Can you tell me in your words the purpose of this medicine?" This
exchange is an example of which element of the transactional communication process? -
ANSWER- -Obtaining feedback
A patient who is Spanish-speaking does not appear to understand the nurse's information on
wound care. Which action should the nurse take? - ANSWER- -Use a professional interpreter
to provide wound care education in Spanish
A nurse prepares to contact a patient's physician about a change in the patient's condition.
Using SBAR (Situation, Background, Assessment, and Recommendation) communication, which
of the following is the correct order?
1."She is a 53-year-old female who was admitted 2 days ago with pneumonia and was started
on Levaquin at 5 pm yesterday. She complains of a poor appetite."
2. "The patient reported feeling very nauseated after her dose of Levaquin an hour ago."
3. "Would you like to make a change in antibiotics, or could we give her a nutritional
supplement before her medication?"
4. "The patient started complaining of nausea yesterday evening and has vomited several times
during the night." - ANSWER- -B. 4, 1, 2, 3
,A nurse is assigned to care for a patient for the first time and states, "I don't know a lot about
your culture and want to learn how to better meet your health care needs." Which therapeutic
communication technique did the nurse use in this situation? - ANSWER- -D. Humility
A new nurse is experiencing lateral violence at work. Which steps could the nurse take to
address this problem? - ANSWER- -Talk with the preceptor or manager and ask for assistance
in handling this issue
A nurse has been gathering physical assessment data on a patient and is now listening to the
patient's concerns. The nurse sets a goal of care that incorporates the patient's desire to make
treatment decisions. This is an example of the nurse engaged in which phase of the nurse-
patient relationship? - ANSWER- -Working phase
A patient is evaluated in the emergency department after causing an automobile accident while
being under the influence of alcohol. While assessing the patient, which statement would be
the most therapeutic? - ANSWER- -Tell me what happened before, during, and after the
automobile accident tonight."
A nursing student is reviewing a process recording with the instructor. The student engaged the
patient in a discussion about availability of family members to provide support at home once
the patient is discharged. The student reviews with the instructor whether the comments used
encouraged openness and allowed the patient to "tell his story." This is an example of which
step of the nursing process? - ANSWER- -Evaluation
When working with an older adult who is hearing-impaired, the use of which techniques would
improve communication? (Select all that apply.) - ANSWER- -Check for needed adaptive
equipment.
Give the patient time to respond to questions
Keep communication short and to the point.
, Nurses must communicate effectively with the health care team for which of the following
reasons? (Select all that apply.) - ANSWER- -Reduce the risk of errors to the patient
Provide optimum level of patient care
Improve patient outcomes
Motivational interviewing (MI) is a technique that applies understanding a patient's values and
goals in helping the patient make behavior changes. What are other benefits of using MI
techniques? (Select all that apply.) - ANSWER- -Gaining an understanding of patient's
motivations
Recognizing patient's strengths and supporting their efforts
Identifying differences in patient's health goals and current behaviors
Which strategies should a nurse use to facilitate a safe transition of care during a patient's
transfer from the hospital to a skilled nursing facility? (Select all that apply.) - ANSWER- -
Collaboration between staff members from sending and receiving departments
Using a standardized transfer policy and transfer tool
The nurse uses silence as a therapeutic communication technique. What is the purpose of the
nurse's silence? (Select all that apply.) - ANSWER- -Prompt the patient to talk when he or she
is ready
Allow the patient time to think and gain insight
A patient needs to learn to use a walker. Which domain is required for learning this skill? -
ANSWER- -Psychomotor domain
A patient newly diagnosed with cervical cancer is going home. The patient is avoiding discussion
of her illness and postoperative orders. What is the nurse's best plan in teaching this patient? -
ANSWER- -Provide only the information that the patient needs to go home
