Automotive Heating and Air Conditioning (9th Edition)
James D. Halderman
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Graded A+ Study Guide | Complete Chapters Included
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, Automotive Heating and Air Conditioning, 9e (Halderman)
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to the service technician?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
Diff: 1 Page Ref: 2
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
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2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
be related to a previous repair. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Answer: C
Diff: 2 Page Ref: 5
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
3) A campaign (recall) is mailed to the owner of a vehicle from the ________.
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
1
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, 4) Technical service bulletins (TSBs) are issued by the ________.
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
5) Four tenths of an hour is how many minutes?
A) 14
B) 24
C) 34
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D) 44
Answer: B
Diff: 1 Page Ref: 5
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
6) What should the service technician document on the work order?
A) The results of any inspections and tests
B) What was replaced or serviced
C) The dimensions of the related component and comparison to factory specifications
D) Any of the above
Answer: D
Diff: 1 Page Ref: 3-4
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
7) The labor rate for each operation is included on the work order and is added by the ________.
A) service technician
B) service advisor
C) shop owner or designated warranty person
D) Any of the above
Answer: C
Diff: 1 Page Ref: 5
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
2
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, 8) Which of the following are performed at no cost to the vehicle owner?
A) TSBs
B) Campaigns (recalls)
C) Either A or B
D) Neither A nor B
Answer: B
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
9) The first character of the vehicle identification number is the country of origin. Where was the
vehicle built that has a "5" as the first character?
A) United States
B) Canada
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C) Mexico
D) Japan
Answer: A
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
10) The VECI label includes all of these EXCEPT ________.
A) engine identification
B) horsepower and torque rating of the engine
C) California emission standard
D) EPA emission standard
Answer: B
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
11) Aftermarket service information is available in what format?
A) Manuals
B) CDs or DVDs
C) Internet
D) All of these are possible source formats.
Answer: D
Diff: 1 Page Ref: 2
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
3
Copyright © 2023 Pearson Education, Inc.
Unistudydocs
James D. Halderman
Unistudydocs
Graded A+ Study Guide | Complete Chapters Included
Unistudydocs
, Automotive Heating and Air Conditioning, 9e (Halderman)
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to the service technician?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
Diff: 1 Page Ref: 2
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
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2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
be related to a previous repair. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B
Answer: C
Diff: 2 Page Ref: 5
Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service
information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
3) A campaign (recall) is mailed to the owner of a vehicle from the ________.
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
1
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, 4) Technical service bulletins (TSBs) are issued by the ________.
A) vehicle manufacturer
B) local dealer
C) federal government
D) state or local government
Answer: A
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
5) Four tenths of an hour is how many minutes?
A) 14
B) 24
C) 34
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D) 44
Answer: B
Diff: 1 Page Ref: 5
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
6) What should the service technician document on the work order?
A) The results of any inspections and tests
B) What was replaced or serviced
C) The dimensions of the related component and comparison to factory specifications
D) Any of the above
Answer: D
Diff: 1 Page Ref: 3-4
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
7) The labor rate for each operation is included on the work order and is added by the ________.
A) service technician
B) service advisor
C) shop owner or designated warranty person
D) Any of the above
Answer: C
Diff: 1 Page Ref: 5
Objective: 1-4 Discuss the importance of the work order.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
2
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, 8) Which of the following are performed at no cost to the vehicle owner?
A) TSBs
B) Campaigns (recalls)
C) Either A or B
D) Neither A nor B
Answer: B
Diff: 1 Page Ref: 3
Objective: 1-3 Describe vehicle recalls and campaigns.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
9) The first character of the vehicle identification number is the country of origin. Where was the
vehicle built that has a "5" as the first character?
A) United States
B) Canada
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C) Mexico
D) Japan
Answer: A
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
10) The VECI label includes all of these EXCEPT ________.
A) engine identification
B) horsepower and torque rating of the engine
C) California emission standard
D) EPA emission standard
Answer: B
Diff: 1 Page Ref: 7
Objective: 1-7 Explain vehicle identification, vehicle safety certification label, and the VECI
label.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: Yes
11) Aftermarket service information is available in what format?
A) Manuals
B) CDs or DVDs
C) Internet
D) All of these are possible source formats.
Answer: D
Diff: 1 Page Ref: 2
Objective: 1-2 Explain the different types of service information.
ASE: A7 Prepare for Heating and Air Conditioning (A7) ASE certification test.
Chapter Quiz: No
3
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