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Test Bank & Answer Guide Automotive Service
Management (3rd Edition)
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A+ Rated Study Resource |
Full Chapter Coverage
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Chapter 1 The Automotive Service Industry
MATCHING. Choose the item in column 2 that best matches each item in column 1.
Choose the item in column 2 that best matches each item in column 1.
1) Dedicated to one manufacturer, retail A) New vehicle dealership
1)
and warranty service
B) Gas station
2) Finds it more profitable to sell chips
2)
and soft drinks C) Automotive parts, accessories, and tire
stores
3) A single purpose service organization
3)
D) Fleets
4) Work on all makes and models of
4)
vehicles E) Automotive repair and maintenance shops
5) Maintain and repair only those
5)
vehicles that are owned or leased by
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that company or agency
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
6) Which - type of service shop is least likely to provide service to all makes and models of vehicles? 6)
A) Tire store
B) Chain store
C) Independent repair shop
D) All of the above
E) None of the above
7) Which of the following is a stand alone center that is part of a group of independent repair shops? 7)
A) Fleet service shop
B) Chain store
C) Independent repair shop
D) All of the above
E) None of the above
8) In the automotive service industry there is a shortage which type of employees? 8)
A) Office Managers B) Technicians
C) Owners D) Cashiers
9) Which of the following repairs a wide range of vehicles? 9)
A) Chain store
B) Independent repair shop
C) Fleet service shop
D) All of the above
E) None of the above
1
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10) One of the greatest challenges to the non-dealership organizations in automotive service is 10)
________.
A) Being price competitive
B) Access to technical information
C) Access to factory technical training
D) A and B
E) B and C
11) Choose the shop or shops that are more likely to work on a wide range of vehicles. 11)
A) New vehicle dealership service department
B) Fleet repair shops
C) Chain stores with a service center
D) Independent repair shops
E) Both C and D
F) None of these
12) Which of the following is a service operation that maintains their own vehicles? 12)
A) Independent repair shop
B) Chain store
C) Fleet service shop
D) All of the above
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E) None of the above
13) Automotive repair and maintenance make up ________ percent of the total number of auto techs in 13)
the United States.
A) 3 B) 44 C) 1 D) 31 E) 21
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
14) The demand for vehicle service continues to grow faster than the supply. 14)
15) The automotive service industry has four major market segments 15)
16) Automotive repair and maintenance shops have a built-in referral business from their sales 16)
departments as do new vehicle dealerships.
17) Many corporate fleets limit the number of makes and models of vehicles that they service at any 17)
one time.
18) Large chain operations tend to be "semi-specialists". 18)
19) Automotive repair and maintenance shops are tied to a specific manufacturer. 19)
20) The majority of automotive technicians in the United States are employed at independent repair 20)
shops.
2
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, elitedocs
Answer Key
Testname: UNTITLED1
1) A
2) B
3) E
4) C
5) D
6) E
7) B
8) B
9) B
10) E
11) E
12) C
13) B
14) TRUE
15) FALSE
16) FALSE
17) TRUE
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18) TRUE
19) FALSE
20) TRUE
3
elitedocs
Test Bank & Answer Guide Automotive Service
Management (3rd Edition)
elitedocs
A+ Rated Study Resource |
Full Chapter Coverage
elitedocs
, elitedocs
Chapter 1 The Automotive Service Industry
MATCHING. Choose the item in column 2 that best matches each item in column 1.
Choose the item in column 2 that best matches each item in column 1.
1) Dedicated to one manufacturer, retail A) New vehicle dealership
1)
and warranty service
B) Gas station
2) Finds it more profitable to sell chips
2)
and soft drinks C) Automotive parts, accessories, and tire
stores
3) A single purpose service organization
3)
D) Fleets
4) Work on all makes and models of
4)
vehicles E) Automotive repair and maintenance shops
5) Maintain and repair only those
5)
vehicles that are owned or leased by
elitedocs
that company or agency
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
6) Which - type of service shop is least likely to provide service to all makes and models of vehicles? 6)
A) Tire store
B) Chain store
C) Independent repair shop
D) All of the above
E) None of the above
7) Which of the following is a stand alone center that is part of a group of independent repair shops? 7)
A) Fleet service shop
B) Chain store
C) Independent repair shop
D) All of the above
E) None of the above
8) In the automotive service industry there is a shortage which type of employees? 8)
A) Office Managers B) Technicians
C) Owners D) Cashiers
9) Which of the following repairs a wide range of vehicles? 9)
A) Chain store
B) Independent repair shop
C) Fleet service shop
D) All of the above
E) None of the above
1
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, elitedocs
10) One of the greatest challenges to the non-dealership organizations in automotive service is 10)
________.
A) Being price competitive
B) Access to technical information
C) Access to factory technical training
D) A and B
E) B and C
11) Choose the shop or shops that are more likely to work on a wide range of vehicles. 11)
A) New vehicle dealership service department
B) Fleet repair shops
C) Chain stores with a service center
D) Independent repair shops
E) Both C and D
F) None of these
12) Which of the following is a service operation that maintains their own vehicles? 12)
A) Independent repair shop
B) Chain store
C) Fleet service shop
D) All of the above
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E) None of the above
13) Automotive repair and maintenance make up ________ percent of the total number of auto techs in 13)
the United States.
A) 3 B) 44 C) 1 D) 31 E) 21
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
14) The demand for vehicle service continues to grow faster than the supply. 14)
15) The automotive service industry has four major market segments 15)
16) Automotive repair and maintenance shops have a built-in referral business from their sales 16)
departments as do new vehicle dealerships.
17) Many corporate fleets limit the number of makes and models of vehicles that they service at any 17)
one time.
18) Large chain operations tend to be "semi-specialists". 18)
19) Automotive repair and maintenance shops are tied to a specific manufacturer. 19)
20) The majority of automotive technicians in the United States are employed at independent repair 20)
shops.
2
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, elitedocs
Answer Key
Testname: UNTITLED1
1) A
2) B
3) E
4) C
5) D
6) E
7) B
8) B
9) B
10) E
11) E
12) C
13) B
14) TRUE
15) FALSE
16) FALSE
17) TRUE
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18) TRUE
19) FALSE
20) TRUE
3
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