NRSAD 114 - Exam 2 Questions And
Correct Detailed Answers
Qualities of a team player - correct answers Adaptable, Collaborative, Committed, Communicative,
Competent, Dependable, Disciplined, Enlarging, Enthusiastic, Intentional, Mission Conscious, Prepared,
Relational, Self-improving, Selfless, Solution-oriented, Tenacious
5 Communication Patterns - correct answers Attribution of blame, placation, constrained cool-
headedness, immaterial irrelevance, congruence
Attribution of blame - correct answers Sender blames receiver / Acts superior as camouflage for fear and
low self esteem / Example: Mostly "you" messages ("You really blew it!")
Placation - correct answers Sender placates receiver / Sender's low self-worth puts himself down / Ex: "I
was wrong, I'm sorry, it's all my fault."
Constrained cool-headedness - correct answers Sender is correct & very reasonable without feeling of
emotion / Feelings of vulnerability covered by cool analytical thinking / Ex: "Studies have shown that in
75% of cases, the patient is correct. I decided to use research data in coming to a solution."
Irrelevant - correct answers Sender avoiding issue, ignoring own feeling & feelings of receiver / Fear,
loneliness, purposelessness / Ex: "Wait a minute. Let me tell you about...." (changes subject)
Congruence - correct answers Sender's words & actions are congruent, inner feelings match the
message / Any tension is decreased, and self-worth is at high level / Ex: For now, I feel concerned about
the anger, and hostility exhibited by Dr. X. I'm wondering what approach would be best to de-escalate
him."
Communication Barriers - correct answers Distractions, Inadequate knowledge, Poor planning,
Differences in perception, Emotions & personality
Correct Detailed Answers
Qualities of a team player - correct answers Adaptable, Collaborative, Committed, Communicative,
Competent, Dependable, Disciplined, Enlarging, Enthusiastic, Intentional, Mission Conscious, Prepared,
Relational, Self-improving, Selfless, Solution-oriented, Tenacious
5 Communication Patterns - correct answers Attribution of blame, placation, constrained cool-
headedness, immaterial irrelevance, congruence
Attribution of blame - correct answers Sender blames receiver / Acts superior as camouflage for fear and
low self esteem / Example: Mostly "you" messages ("You really blew it!")
Placation - correct answers Sender placates receiver / Sender's low self-worth puts himself down / Ex: "I
was wrong, I'm sorry, it's all my fault."
Constrained cool-headedness - correct answers Sender is correct & very reasonable without feeling of
emotion / Feelings of vulnerability covered by cool analytical thinking / Ex: "Studies have shown that in
75% of cases, the patient is correct. I decided to use research data in coming to a solution."
Irrelevant - correct answers Sender avoiding issue, ignoring own feeling & feelings of receiver / Fear,
loneliness, purposelessness / Ex: "Wait a minute. Let me tell you about...." (changes subject)
Congruence - correct answers Sender's words & actions are congruent, inner feelings match the
message / Any tension is decreased, and self-worth is at high level / Ex: For now, I feel concerned about
the anger, and hostility exhibited by Dr. X. I'm wondering what approach would be best to de-escalate
him."
Communication Barriers - correct answers Distractions, Inadequate knowledge, Poor planning,
Differences in perception, Emotions & personality
