TEST BANK
OPERATIONS AND SUPPLY CHAIN
MANAGEMENT
, Table Of Contents
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design Of Products And
Services
Chapter 4: Projects
Chapter 5: Strategic Capacity
Management Chapter 6: Learning
Curves
Chapter 7: Manufacturing Processes
Chapter 8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis And Simulation
Chapter 11: Process Design And Analysis
Chapter 12: Quality Management
Chapter 13: Statistical Quality Control
Chapter 14: Lean Supply Chains Chapter
15: Logistics And Distribution
Management Chapter 16: Global Sourcing And
Procurement Chapter 17: The Internet Of Things And
Erp Chapter 18: Forecasting
Chapter 19: Sales And Operations
Planning Chapter 20: Inventory
Management
Chapter 21: Material Requirements Planning
Chapter 22: Workcenter Scheduling
,Multiple Choice Questions (##Answer Key Provided)
Chapter 1: Introduction:
1) One Reason For Studying Operations And Supply
Chain Management (OSCM) Is Which Of The Following?
D) OSCM Is A
A) OSCM Is Essential For Required Course In All
Understanding Organizational Behavior. Business Degree
B) Most Business Graduates Do OSCM Programs.
Work Regardless Of Their Job Title. E) OSCM Is
C) All Managers Should Understand The Basic The Most Rigorous
Principles That Guide The Design Of Transformation Business Discipline.
Processes.
2) The Goods-Services Continuum Consists Of Which
Set Of The Following Categories?
D) Self-Service,
A) No Goods, Some Goods, Even Mix, Some Help Desk Service, Face-
Service, No Service To- Face Service, Service-
B) Pure Goods, Core Goods, Core Services, With- A-Smile
Pure Services E) None Of
C) No Service, Some Service, Good Service, These Choices Are
Excellent Correct
Service
3) Which Of The Following Are Defined As Core
Goods?
D) Hotels
E) None Of
A) Chemicals These Choices Are
B) Airlines Correct
C) Data Storage Systems
4) Which Of The Following Are Not Listed In The Text As A) Department Store
Manager Jobs In OSCM?
, B) Project Manager
C) Hospital Administrator E) Call
D) Data Center Manager Center Manager
5) Which Of The Following Is Not A Characteristic
That Distinguishes Services From Goods?
D) Services
A) Service Jobs Are Unskilled. Are Heterogeneous.
B) A Service Is Intangible. E) None Of
C) Services Are Perishable. These Choices Are
Correct
6) Which Of The Following Is Not A Way That
Operations And Supply Processes Are Categorized?
C) Delivery
A) Planning D) Selecting
B) Return E) Making
7) One Of The "Package Of Features" That Make
Up A Service Is:
C) Packaging
A) Appearance D) Cost
B) Facilitating Goods E) Implied Use
8) Which Of The Following Is Not A Measure Of
Operations And Supply Chain Management Efficiency Used
By Wall Street?
B) Revenue Per
Employee
A) Inventory Turnover
, C) Receivable E) Asset Turnover
Turnover
D) Earnings Per Share
9) Which Of The Following Is A Measure Of Operations
And Supply Management Efficiency Used By Wall Street?
D) Earnings Per
A) Dividend Payout Ratio Share Growth
B) Current Ratio E) Financial
C) Receivable Turnover Leverage
10) All Other Things Remaining The Same, If The
Sales Revenue Increases, Asset Turnover Ratio Will
D) May
A) Increase. Increase Or Decrease.
B) Decrease. E) There Is
C) Stay The Same. No Way To Tell For
Sure.
11) Inventory Turnover Measures:
Into Sales.
A) The Efficiency In Turning Inventory Into E) None Of The
Sales. These.
B) Liquidity.
C) The Speed Of Receivables Collection.
D) Liquidity And The Efficiency In Turning
Inventory
12) The Correct Order In The Good-Services Continuum
Is
B) Pure Goods
- Pure Services - Core
A) Pure Services - Core Services - Core Goods - Services - Core Goods.
Pure
Goods.
, C) Pure Goods - Pure Services - Core Goods - E) Core Goods -
Core Services. Core Services - Pure
D) Pure Goods - Core Goods - Core Services - Goods
Pure Services. - Pure Services.
13) The Goods-Services Continuum Consists Of Which
Set Of The Following Categories?
D) Self-Service,
A) No Goods, Some Goods, Even Mix, Some Help Desk Service, Face-
Service, No Service To- Face Service, Service-
B) Pure Goods, Core Goods, Core Services, With- A-Smile
Pure Services E) None Of
C) No Service, Some Service, Good Service, These Choices Are
Excellent Correct
Service
14) Consists Of The Processes Needed To
Operate An Existing Supply Chain Strategically.
C) Making
A) Planning D) Delivering
B) Sourcing E) Returning
15) Involves The Selection Of Suppliers That Will
Deliver The Goods And Services Needed To Create The
Firm’s Product.
C) Making
A) Planning D) Delivering
B) Sourcing E) Returning
,16) Is Where The Major Product Is Produced Or The Service Provided.
C) Making
A) Planning D) Delivering
B) Sourcing E) Returning
17) Is Where Carriers Are Picked To Move Run The Information
Products To Warehouses And Customers, Coordinate And Systems.
Schedule The Movement Of Goods And Information
Through The Supply Network, Develop And Operate A
Network Of Warehouses, And
C) Making
D) Delivering
A) Planning E) Returning
B) Sourcing
18) Involves Processes For Receiving Worn-Out,
Defective, And Excess Products Back From Customers
And Support For Customers Who Have Problems With
Delivered Products.
C) Making
A) Planning D) Delivering
B) Sourcing E) Returning
19) Which Of The Following Is Not A ―Core
Service‖?
C) Internet
Service Providers
A) Hotels D) Universities
B) Airlines
,20) What Is The Term That Emphasizes How A Factory’s
Capabilities Could Be Used Strategically To Gain Advantage
Over A Competing Company?
D) Lean
A) Manufacturing Strategy Manufacturing
B) Just-In-Time E) Total
C) Total Quality Control Quality Management
21) This Philosophy Is An Integrated Set Of Activities
Designed To Achieve High-Volume Production Using
Minimal Inventories Of Parts That Arrive Exactly When
They Are Needed.
D) Lean
Manufacturing
A) Manufacturing Strategy E) Total
B) Just-In-Time Quality Management
C) Total Quality Control
22) This Concept Aggressively Seeks To Eliminate
Causes Of Production Defects.
D) Lean
A) Manufacturing Strategy Manufacturing
B) Just-In-Time E) Total
C) Total Quality Control Quality Management
23) This Philosophy Seeks To Achieve High
Customer Service With Minimum Levels Of Inventory
Investment.
D) Lean
A) Manufacturing Strategy
B) Just-In-Time
C) Total Quality Control
,Manufacturing
E) Total Quality Management
24) What Is Known As Managing The Entire
Organization So It Excels In All Dimensions Of Products
And Services Important To The Customer?
D) Lean
A) Manufacturing Strategy Manufacturing
B) Just-In-Time E) Total
C) Total Quality Control Quality Management
25) Efficiency Means Doing The Right Things To
Create The Most Value For The Company.
⊚ True
⊚ False
26) Effectiveness Means Doing The Right Things To
Create The Most Value For The Company.
⊚ True
⊚ False
27) A Doctor Completes A Surgical Procedure On A
Patient Without Error. The Patient Dies Anyway. In
Operations Management Terms, We Could Refer To This
Doctor As Being Efficient But Not Effective.
⊚ True
⊚ False
, 28) A Worker Can Be Efficient Without Being Effective.
⊚ True
⊚ False
29) A Process Can Be Effective Without Being Efficient.
⊚ True
⊚ False
30) Operations And Supply Chain Management Is
Defined As The Design, Operation, And Improvement Of
The Systems That Create And Deliver The Firm's Primary
Products And Services.
⊚ True
⊚ False
31) The Term "Value" Refers To The Relationship
Between Quality And The Price Paid By The Consumer.
⊚ True
⊚ False
32) Attempting To Balance The Desire To Efficiently Create Conflict Between The
Use Resources While Providing A Highly Effective Two Goals.
Service May
OPERATIONS AND SUPPLY CHAIN
MANAGEMENT
, Table Of Contents
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design Of Products And
Services
Chapter 4: Projects
Chapter 5: Strategic Capacity
Management Chapter 6: Learning
Curves
Chapter 7: Manufacturing Processes
Chapter 8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis And Simulation
Chapter 11: Process Design And Analysis
Chapter 12: Quality Management
Chapter 13: Statistical Quality Control
Chapter 14: Lean Supply Chains Chapter
15: Logistics And Distribution
Management Chapter 16: Global Sourcing And
Procurement Chapter 17: The Internet Of Things And
Erp Chapter 18: Forecasting
Chapter 19: Sales And Operations
Planning Chapter 20: Inventory
Management
Chapter 21: Material Requirements Planning
Chapter 22: Workcenter Scheduling
,Multiple Choice Questions (##Answer Key Provided)
Chapter 1: Introduction:
1) One Reason For Studying Operations And Supply
Chain Management (OSCM) Is Which Of The Following?
D) OSCM Is A
A) OSCM Is Essential For Required Course In All
Understanding Organizational Behavior. Business Degree
B) Most Business Graduates Do OSCM Programs.
Work Regardless Of Their Job Title. E) OSCM Is
C) All Managers Should Understand The Basic The Most Rigorous
Principles That Guide The Design Of Transformation Business Discipline.
Processes.
2) The Goods-Services Continuum Consists Of Which
Set Of The Following Categories?
D) Self-Service,
A) No Goods, Some Goods, Even Mix, Some Help Desk Service, Face-
Service, No Service To- Face Service, Service-
B) Pure Goods, Core Goods, Core Services, With- A-Smile
Pure Services E) None Of
C) No Service, Some Service, Good Service, These Choices Are
Excellent Correct
Service
3) Which Of The Following Are Defined As Core
Goods?
D) Hotels
E) None Of
A) Chemicals These Choices Are
B) Airlines Correct
C) Data Storage Systems
4) Which Of The Following Are Not Listed In The Text As A) Department Store
Manager Jobs In OSCM?
, B) Project Manager
C) Hospital Administrator E) Call
D) Data Center Manager Center Manager
5) Which Of The Following Is Not A Characteristic
That Distinguishes Services From Goods?
D) Services
A) Service Jobs Are Unskilled. Are Heterogeneous.
B) A Service Is Intangible. E) None Of
C) Services Are Perishable. These Choices Are
Correct
6) Which Of The Following Is Not A Way That
Operations And Supply Processes Are Categorized?
C) Delivery
A) Planning D) Selecting
B) Return E) Making
7) One Of The "Package Of Features" That Make
Up A Service Is:
C) Packaging
A) Appearance D) Cost
B) Facilitating Goods E) Implied Use
8) Which Of The Following Is Not A Measure Of
Operations And Supply Chain Management Efficiency Used
By Wall Street?
B) Revenue Per
Employee
A) Inventory Turnover
, C) Receivable E) Asset Turnover
Turnover
D) Earnings Per Share
9) Which Of The Following Is A Measure Of Operations
And Supply Management Efficiency Used By Wall Street?
D) Earnings Per
A) Dividend Payout Ratio Share Growth
B) Current Ratio E) Financial
C) Receivable Turnover Leverage
10) All Other Things Remaining The Same, If The
Sales Revenue Increases, Asset Turnover Ratio Will
D) May
A) Increase. Increase Or Decrease.
B) Decrease. E) There Is
C) Stay The Same. No Way To Tell For
Sure.
11) Inventory Turnover Measures:
Into Sales.
A) The Efficiency In Turning Inventory Into E) None Of The
Sales. These.
B) Liquidity.
C) The Speed Of Receivables Collection.
D) Liquidity And The Efficiency In Turning
Inventory
12) The Correct Order In The Good-Services Continuum
Is
B) Pure Goods
- Pure Services - Core
A) Pure Services - Core Services - Core Goods - Services - Core Goods.
Pure
Goods.
, C) Pure Goods - Pure Services - Core Goods - E) Core Goods -
Core Services. Core Services - Pure
D) Pure Goods - Core Goods - Core Services - Goods
Pure Services. - Pure Services.
13) The Goods-Services Continuum Consists Of Which
Set Of The Following Categories?
D) Self-Service,
A) No Goods, Some Goods, Even Mix, Some Help Desk Service, Face-
Service, No Service To- Face Service, Service-
B) Pure Goods, Core Goods, Core Services, With- A-Smile
Pure Services E) None Of
C) No Service, Some Service, Good Service, These Choices Are
Excellent Correct
Service
14) Consists Of The Processes Needed To
Operate An Existing Supply Chain Strategically.
C) Making
A) Planning D) Delivering
B) Sourcing E) Returning
15) Involves The Selection Of Suppliers That Will
Deliver The Goods And Services Needed To Create The
Firm’s Product.
C) Making
A) Planning D) Delivering
B) Sourcing E) Returning
,16) Is Where The Major Product Is Produced Or The Service Provided.
C) Making
A) Planning D) Delivering
B) Sourcing E) Returning
17) Is Where Carriers Are Picked To Move Run The Information
Products To Warehouses And Customers, Coordinate And Systems.
Schedule The Movement Of Goods And Information
Through The Supply Network, Develop And Operate A
Network Of Warehouses, And
C) Making
D) Delivering
A) Planning E) Returning
B) Sourcing
18) Involves Processes For Receiving Worn-Out,
Defective, And Excess Products Back From Customers
And Support For Customers Who Have Problems With
Delivered Products.
C) Making
A) Planning D) Delivering
B) Sourcing E) Returning
19) Which Of The Following Is Not A ―Core
Service‖?
C) Internet
Service Providers
A) Hotels D) Universities
B) Airlines
,20) What Is The Term That Emphasizes How A Factory’s
Capabilities Could Be Used Strategically To Gain Advantage
Over A Competing Company?
D) Lean
A) Manufacturing Strategy Manufacturing
B) Just-In-Time E) Total
C) Total Quality Control Quality Management
21) This Philosophy Is An Integrated Set Of Activities
Designed To Achieve High-Volume Production Using
Minimal Inventories Of Parts That Arrive Exactly When
They Are Needed.
D) Lean
Manufacturing
A) Manufacturing Strategy E) Total
B) Just-In-Time Quality Management
C) Total Quality Control
22) This Concept Aggressively Seeks To Eliminate
Causes Of Production Defects.
D) Lean
A) Manufacturing Strategy Manufacturing
B) Just-In-Time E) Total
C) Total Quality Control Quality Management
23) This Philosophy Seeks To Achieve High
Customer Service With Minimum Levels Of Inventory
Investment.
D) Lean
A) Manufacturing Strategy
B) Just-In-Time
C) Total Quality Control
,Manufacturing
E) Total Quality Management
24) What Is Known As Managing The Entire
Organization So It Excels In All Dimensions Of Products
And Services Important To The Customer?
D) Lean
A) Manufacturing Strategy Manufacturing
B) Just-In-Time E) Total
C) Total Quality Control Quality Management
25) Efficiency Means Doing The Right Things To
Create The Most Value For The Company.
⊚ True
⊚ False
26) Effectiveness Means Doing The Right Things To
Create The Most Value For The Company.
⊚ True
⊚ False
27) A Doctor Completes A Surgical Procedure On A
Patient Without Error. The Patient Dies Anyway. In
Operations Management Terms, We Could Refer To This
Doctor As Being Efficient But Not Effective.
⊚ True
⊚ False
, 28) A Worker Can Be Efficient Without Being Effective.
⊚ True
⊚ False
29) A Process Can Be Effective Without Being Efficient.
⊚ True
⊚ False
30) Operations And Supply Chain Management Is
Defined As The Design, Operation, And Improvement Of
The Systems That Create And Deliver The Firm's Primary
Products And Services.
⊚ True
⊚ False
31) The Term "Value" Refers To The Relationship
Between Quality And The Price Paid By The Consumer.
⊚ True
⊚ False
32) Attempting To Balance The Desire To Efficiently Create Conflict Between The
Use Resources While Providing A Highly Effective Two Goals.
Service May
