WGU C215 Study Guide Concepts OA Pass Practice
Comprehensive Resource To Help You Ace 2026-2027 Exams
Includes Frequently Tested Questions With ELABORATED
100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
Instant Download Pdf
1. Total Quality Management (TQM) Philosophy
- Correct Answer: a. customer focus
a) continuous improvement
b) employee empowerment
c) use of quality tools
d) product design
e) process management
f) managing supplier quality
2. Process Capability Index (Cpk) - Correct Answer: Basic function of Six
Sigma. Measures the process potential and performance of processes. The
higher the range of Cpk, the improved is the ability of the process to
complete its necessities.
3. Six Sigma - Correct Answer: A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
,4. Design Capacity - Correct Answer: The theoretical maximum output of a
system in a given period under ideal conditions.
5. Location Analysis - Correct Answer: proximity to customers,
transportation, source of labor, community attitude, proximity to suppliers,
and many other factors.
The technique for determining location decisions.
6. Line Processes - Correct Answer: A type of process used to produce a
large volume of a standardized product.
■ Limited customization and high volume
7. Batch Processes - Correct Answer: A type of process used to produce a
small number of products in groups or batches based on customer orders or
specifications.
■ High customization moderate volume
8. Project Processes - Correct Answer: A type of process used to make a
one-at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
9. Continuous Processes - Correct Answer: A type of process that operates
continually to produce a high volume of a fully standardized product.
a. No customization and as high a volume as possible
10.Bottleneck - Correct Answer: Longest task in the process.
,11.Flexible Manufacturing System (FMS) - Correct Answer: A type of
automated system that combines the flexibility of intermittent operations
with the efficiency of continuous operations.
12.Output/Input Control - Correct Answer: A technique for monitoring the
flow of jobs between work centers.
13.Value-Added - Correct Answer: The net increase created during the
transformation of inputs into final outputs.
14.Hybrid Layouts - Correct Answer: Layouts that combine characteristics
of process and product layouts.
a. Group technology layouts.
b. Cell technology layouts.
c. Grocery stores use hybrid layouts
15.Relationship Chart (REL) - Correct Answer: Table that reflects opinions
of managers with regard to the importance of having any two departments
close together.
16.Rectilinear Distance - Correct Answer: The shortest distance between
two locations using north-south and east-west movements.
, 17.From-To Matrix - Correct Answer: Table that gives the number of trips
or units of product moved between any pair of departments.
18.Block Plan - Correct Answer: Schematic showing the placement of
resources in a facility.
19.Mean Observed Times - Correct Answer: The average of the observation
times for each of the work elements.
20.Normal Time - Correct Answer: The mean observed time multiplied by
the performance rating factor by the frequency of occurrence.
21.Standard Time - Correct Answer: The length of time it should take a
qualified worker using appropriate process and tools to complete a specific
job, allowing time for personal fatigue and unavoidable delays.
22.Just-in-Time (JIT) - Correct Answer: A philosophy designed to achieve
high-volume production through elimination of waste and continuous
improvement. Based on a "pull" system rather than a "push" system. The
three elements are just-in-time manufacturing, total quality management,
and respect for people.
23.Kanban card - Correct Answer: A card that specifies the exact quantity
of product that needs to be produced.
Comprehensive Resource To Help You Ace 2026-2027 Exams
Includes Frequently Tested Questions With ELABORATED
100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
Instant Download Pdf
1. Total Quality Management (TQM) Philosophy
- Correct Answer: a. customer focus
a) continuous improvement
b) employee empowerment
c) use of quality tools
d) product design
e) process management
f) managing supplier quality
2. Process Capability Index (Cpk) - Correct Answer: Basic function of Six
Sigma. Measures the process potential and performance of processes. The
higher the range of Cpk, the improved is the ability of the process to
complete its necessities.
3. Six Sigma - Correct Answer: A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
,4. Design Capacity - Correct Answer: The theoretical maximum output of a
system in a given period under ideal conditions.
5. Location Analysis - Correct Answer: proximity to customers,
transportation, source of labor, community attitude, proximity to suppliers,
and many other factors.
The technique for determining location decisions.
6. Line Processes - Correct Answer: A type of process used to produce a
large volume of a standardized product.
■ Limited customization and high volume
7. Batch Processes - Correct Answer: A type of process used to produce a
small number of products in groups or batches based on customer orders or
specifications.
■ High customization moderate volume
8. Project Processes - Correct Answer: A type of process used to make a
one-at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
9. Continuous Processes - Correct Answer: A type of process that operates
continually to produce a high volume of a fully standardized product.
a. No customization and as high a volume as possible
10.Bottleneck - Correct Answer: Longest task in the process.
,11.Flexible Manufacturing System (FMS) - Correct Answer: A type of
automated system that combines the flexibility of intermittent operations
with the efficiency of continuous operations.
12.Output/Input Control - Correct Answer: A technique for monitoring the
flow of jobs between work centers.
13.Value-Added - Correct Answer: The net increase created during the
transformation of inputs into final outputs.
14.Hybrid Layouts - Correct Answer: Layouts that combine characteristics
of process and product layouts.
a. Group technology layouts.
b. Cell technology layouts.
c. Grocery stores use hybrid layouts
15.Relationship Chart (REL) - Correct Answer: Table that reflects opinions
of managers with regard to the importance of having any two departments
close together.
16.Rectilinear Distance - Correct Answer: The shortest distance between
two locations using north-south and east-west movements.
, 17.From-To Matrix - Correct Answer: Table that gives the number of trips
or units of product moved between any pair of departments.
18.Block Plan - Correct Answer: Schematic showing the placement of
resources in a facility.
19.Mean Observed Times - Correct Answer: The average of the observation
times for each of the work elements.
20.Normal Time - Correct Answer: The mean observed time multiplied by
the performance rating factor by the frequency of occurrence.
21.Standard Time - Correct Answer: The length of time it should take a
qualified worker using appropriate process and tools to complete a specific
job, allowing time for personal fatigue and unavoidable delays.
22.Just-in-Time (JIT) - Correct Answer: A philosophy designed to achieve
high-volume production through elimination of waste and continuous
improvement. Based on a "pull" system rather than a "push" system. The
three elements are just-in-time manufacturing, total quality management,
and respect for people.
23.Kanban card - Correct Answer: A card that specifies the exact quantity
of product that needs to be produced.
