What provides a guide for moving data from import sets? - ANSWER transform map
How do you change the sort sequence of fields or task? - ANSWER modify the order field
Tables and Fields can be viewed and manipulated where? - ANSWER Record List
Form
Tables and Columns
What is the sequencing of publishing a Knowledge Article? - ANSWER Draft
Review
Publish
What are the 3 basic components of Workflow? - ANSWER Approvals
Notifications
Task
How do you modify or create workflow? - ANSWER Utilize the Graphical Workflow Editor
Where do you go in ServiceNow to change the banner and colors? - ANSWER System
Properties, then CSS Properties
To access the control list you have to have which access? - ANSWER Security_Admin
1
, What are the 3 basic components of workflow? - ANSWER Approvals
Notifications
Task
Where do you go to delete tables? - ANSWER Tables and Columns
Choose "delete" and type the word "delete"
What is a row? - ANSWER A record is a row
What is a column? - ANSWER A field is a column
What do incident, problem and change have in common? - ANSWER They save to the
task table
If importing data, how do you keep from importing duplicates? - ANSWER Utilize the Coa-
lace field to state which field is the unique key
What controls what data users can access ? - ANSWER ACL-Access Control List
ACLS is a rule that will match the object (Field or Table) and which permissions are required
to access the object
Where do you go to add/modify a service catalog item? - ANSWER Service Catalog>Main-
tain Item
What provides a guide for moving data from Import Sets? - ANSWER Transform Map
What is stored in a table? - ANSWER data
2
How do you change the sort sequence of fields or task? - ANSWER modify the order field
Tables and Fields can be viewed and manipulated where? - ANSWER Record List
Form
Tables and Columns
What is the sequencing of publishing a Knowledge Article? - ANSWER Draft
Review
Publish
What are the 3 basic components of Workflow? - ANSWER Approvals
Notifications
Task
How do you modify or create workflow? - ANSWER Utilize the Graphical Workflow Editor
Where do you go in ServiceNow to change the banner and colors? - ANSWER System
Properties, then CSS Properties
To access the control list you have to have which access? - ANSWER Security_Admin
1
, What are the 3 basic components of workflow? - ANSWER Approvals
Notifications
Task
Where do you go to delete tables? - ANSWER Tables and Columns
Choose "delete" and type the word "delete"
What is a row? - ANSWER A record is a row
What is a column? - ANSWER A field is a column
What do incident, problem and change have in common? - ANSWER They save to the
task table
If importing data, how do you keep from importing duplicates? - ANSWER Utilize the Coa-
lace field to state which field is the unique key
What controls what data users can access ? - ANSWER ACL-Access Control List
ACLS is a rule that will match the object (Field or Table) and which permissions are required
to access the object
Where do you go to add/modify a service catalog item? - ANSWER Service Catalog>Main-
tain Item
What provides a guide for moving data from Import Sets? - ANSWER Transform Map
What is stored in a table? - ANSWER data
2
