Which of the following is the primary way to interact with the applications and data in a
ServiceNow Instance? - ANSWER Now Platform UI
A role is a: - ANSWER Collection of permissions
A group is a: - ANSWER Set of users who share a common purpose
The Now Platform is an example of which cloud computing model? - ANSWER Application
Platform-as-a-Service (aPaaS)
Which of the following workflow types does the Now Platform provide? 3 Answers -
ANSWER Employee
Customer
Information Technology (IT)
What are the three main screen elements of the Now Platform User Interface? 3 Answers -
ANSWER Banner frame
Application Navigator
Content frame
Which of the following would be included in the results when entering "service" in the
Navigation filter? 2 Answers - ANSWER All modules and sections within the Service Desk
application
Any module with a name containing "services"
1
, What do you select to personalize the system settings of the Now Platform user interface? -
ANSWER Gear
Which of the following are ways to create a favorite? 3 Answers - ANSWER Drag the
breadcrumbs of a filtered list to the Favorites tab
Drag an individual record to the Favorites tab
Select the star of its corresponding application or module
What is selected to impersonate another user? - ANSWER User menu
You need to go back to review a record you just looked at recently. What is one of the
quickest ways to navigate back to the same record? - ANSWER Select the record from the
History tab
Each ServiceNow solution provides its own guided setup. When implementing IT Service
Management (ITSM), where would you navigate in order to update Now Platform user
interface branding, including the company logo and colors? 2 Answers - ANSWER System
Properties > Basic Configuration UI16
Guided Setup > ITSM Guided Setup
Which of the following branding features can be configured? 4 Answers - ANSWER
Banner image, text, and colors
Navigator background and text colors
Browser tab title
System date/time formatting
What are some of the benefits often recognized by branding your instance? 3 Answers -
ANSWER Accelerate adoption rates
Create a shared identity
Gain user trust
2
ServiceNow Instance? - ANSWER Now Platform UI
A role is a: - ANSWER Collection of permissions
A group is a: - ANSWER Set of users who share a common purpose
The Now Platform is an example of which cloud computing model? - ANSWER Application
Platform-as-a-Service (aPaaS)
Which of the following workflow types does the Now Platform provide? 3 Answers -
ANSWER Employee
Customer
Information Technology (IT)
What are the three main screen elements of the Now Platform User Interface? 3 Answers -
ANSWER Banner frame
Application Navigator
Content frame
Which of the following would be included in the results when entering "service" in the
Navigation filter? 2 Answers - ANSWER All modules and sections within the Service Desk
application
Any module with a name containing "services"
1
, What do you select to personalize the system settings of the Now Platform user interface? -
ANSWER Gear
Which of the following are ways to create a favorite? 3 Answers - ANSWER Drag the
breadcrumbs of a filtered list to the Favorites tab
Drag an individual record to the Favorites tab
Select the star of its corresponding application or module
What is selected to impersonate another user? - ANSWER User menu
You need to go back to review a record you just looked at recently. What is one of the
quickest ways to navigate back to the same record? - ANSWER Select the record from the
History tab
Each ServiceNow solution provides its own guided setup. When implementing IT Service
Management (ITSM), where would you navigate in order to update Now Platform user
interface branding, including the company logo and colors? 2 Answers - ANSWER System
Properties > Basic Configuration UI16
Guided Setup > ITSM Guided Setup
Which of the following branding features can be configured? 4 Answers - ANSWER
Banner image, text, and colors
Navigator background and text colors
Browser tab title
System date/time formatting
What are some of the benefits often recognized by branding your instance? 3 Answers -
ANSWER Accelerate adoption rates
Create a shared identity
Gain user trust
2
