NEBC EXAM QUESTIONS WITH ACCURATE ANSWERS
correct answer developed by unit manager. depends on a stable list of employees
for each unit and is problematic with acuity-based patient care
2 models for six sigma correct answer DMAIC - define, measure, analyze, improve
and control
DMADV - define, measure, analyze, design, and verify
7 C's of Communication correct answer clear, concise, concrete, correct,
coherent, complete, courteous
Active Listening correct answer observe for non-verbal actions, facial expressions,
eye contact, posture. Pay attention, stay engaged and provide feedback by
nodding, asking questions or making comments, connect by listening with
empathy, don't be thinking about what you are going to say next, listen then
respond.
Acuity staffing Model correct answer Patient Classification Systems (PCS) are
often utilized for acuity scoring. Nursing workload management system (NWMS),
Patient Intensity for Nursing Index (PINI), and acute to intensive care (ATIC).
Variation from shift to shift causing the need for more flexibility in staffing.
Additional staffing Models correct answer Modular nursing, Total patient care,
functional nursing, skill mix patient centered care, important to implement the
staffing model that best fits the unit and the needs of the patients and staff
Adjourning/Mourning correct answer Celebrating achievements
,Adoption of Change per Rogers correct answer Staff embrace change at difference
rates: innovators, early adopters, early majority, late majority, laggards
Affordable Care Act correct answer An expansion of medicaid, most of employers
must provide health insurance, have insurance or face surtax, prevents rejection
based on pre-existing condition. Also referred to as "Obamacare", signed into law
in 2010. Make affordable health insurance available to more people.
Age Discrimination and Employment Act of 1967 (ADEA) correct answer
Implemented by Congress to prohibit discrimination due to age and promote
employment based on ability. Protected people age 40 to 64. Amended in 1978 to
include ages 65-70.
Agency for Health care research and quality (AHRQ) correct answer Federal
agency whose goal is to improve the safety and quality of health care in America.
Creates programs and material to train and educate health care organizations.
generates measures and data. 3 core competencies - health systems research,
practice improvement, and data and analytics.
American Nurse Association (ANA) Nurse Code of Ethics correct answer Nurses
have an obligation to abide by the code of ethics. There are 9 provisions.
expected to adhere and embrace. Non-negotiable ethical standards
American Nursing Informatics Association (ANIA) correct answer professional
organization for nurses and associated dedicated to merging nursing science with
computer and information science, using informatics to delivery high quality
healthcare, and committed to professional development in nursing informatics.
,American with Disabilities Act of 1990 correct answer requires employers and
public facilities to make "reasonable accommodations" for people with disabilities
and prohibits discrimination against these individuals in employment. Title 1
employment, 2 public services, 3 public accommodations and services operated
by private entities, 4 telecommunications relay services, 5 provisions
American with Disabilities Amendments Act of 2008 correct answer Set clear and
concise standards for persons with disabilities. Must state mandatory job
functions, have clear job description, must have handicap accessible work areas.
ANCC Magnet Recognition Program correct answer Purpose is to "recognize
health care organizations that provide the very best in nursing care and uphold
the tradition of professional nursing practice". Based on transformational
leadership.
Appreciative inquiry correct answer belief that all staff have positive attributes to
contribute to the organization. question the staff to discover their talents and
insights. 5 major principles - constructionist, simultaneity, poetic, anticipatory, &
positive. The five D's discovery, dream, destiny, design, definition
Arbitrations correct answer hired impartial third party to review all details of the
grievance and give final award. costly and time consuming. should try all means to
resolve before moving to arbitration. union or employer has 30 days after final
award to file an exception. Unfair labor practice if either party does not adhere.
Autocratic leadership correct answer A form of leadership in which the leader
makes decisions on his or her own and then announces those decisions to the
group. Aim to change behavior of staff by coercion, authority, punishment and
power.
, Autonomy correct answer Right to make decisions about one's own care.
Nurse/provider is obligated to ensure patients and parents are fully informed to
make decisions. Parents/legal guardians are legal decision makers for children.
Right of self-determination, independence, and freedom.
Average Daily Census (ADC) correct answer total patient days/number of calendar
days. Total patient days =3875. # of calendar days = 365. 3875/365 = 10.6 ADC.
Behavioral Interviews correct answer Set questions decided upon before start of
interview• Beneficial to ask the same set of questions to all candidates for the
same position• Answer with specific examples of past experiences rather than a
generalized answer• Past performance is the best predictor of future
performance
Themes- Motivation/core values- Communication- Time management-
Adaptability- Patient care or leadership- Teamwork• Typically pick 2 to 3
questions per theme• Panel interviews with leaders and staff if possible
Behavioral Theory correct answer focuses on what leaders do or how they
behave. 4 categories : autocratic, democratic, permissive/laissez-faire, and
bureaucratic
Beneficience correct answer Doing good or causing good to be done; kindly action
Benefits correct answer Vary by organization• Include- Insurance coverage -
health, dental, vision, life, disability- Paid time off, holiday time, sick time,
vacation time- Retirement plans including 401K/403B- Childcare
reimbursements/benefits- Tuition reimbursement- Parking or transportation-
Employee Assistance Program
correct answer developed by unit manager. depends on a stable list of employees
for each unit and is problematic with acuity-based patient care
2 models for six sigma correct answer DMAIC - define, measure, analyze, improve
and control
DMADV - define, measure, analyze, design, and verify
7 C's of Communication correct answer clear, concise, concrete, correct,
coherent, complete, courteous
Active Listening correct answer observe for non-verbal actions, facial expressions,
eye contact, posture. Pay attention, stay engaged and provide feedback by
nodding, asking questions or making comments, connect by listening with
empathy, don't be thinking about what you are going to say next, listen then
respond.
Acuity staffing Model correct answer Patient Classification Systems (PCS) are
often utilized for acuity scoring. Nursing workload management system (NWMS),
Patient Intensity for Nursing Index (PINI), and acute to intensive care (ATIC).
Variation from shift to shift causing the need for more flexibility in staffing.
Additional staffing Models correct answer Modular nursing, Total patient care,
functional nursing, skill mix patient centered care, important to implement the
staffing model that best fits the unit and the needs of the patients and staff
Adjourning/Mourning correct answer Celebrating achievements
,Adoption of Change per Rogers correct answer Staff embrace change at difference
rates: innovators, early adopters, early majority, late majority, laggards
Affordable Care Act correct answer An expansion of medicaid, most of employers
must provide health insurance, have insurance or face surtax, prevents rejection
based on pre-existing condition. Also referred to as "Obamacare", signed into law
in 2010. Make affordable health insurance available to more people.
Age Discrimination and Employment Act of 1967 (ADEA) correct answer
Implemented by Congress to prohibit discrimination due to age and promote
employment based on ability. Protected people age 40 to 64. Amended in 1978 to
include ages 65-70.
Agency for Health care research and quality (AHRQ) correct answer Federal
agency whose goal is to improve the safety and quality of health care in America.
Creates programs and material to train and educate health care organizations.
generates measures and data. 3 core competencies - health systems research,
practice improvement, and data and analytics.
American Nurse Association (ANA) Nurse Code of Ethics correct answer Nurses
have an obligation to abide by the code of ethics. There are 9 provisions.
expected to adhere and embrace. Non-negotiable ethical standards
American Nursing Informatics Association (ANIA) correct answer professional
organization for nurses and associated dedicated to merging nursing science with
computer and information science, using informatics to delivery high quality
healthcare, and committed to professional development in nursing informatics.
,American with Disabilities Act of 1990 correct answer requires employers and
public facilities to make "reasonable accommodations" for people with disabilities
and prohibits discrimination against these individuals in employment. Title 1
employment, 2 public services, 3 public accommodations and services operated
by private entities, 4 telecommunications relay services, 5 provisions
American with Disabilities Amendments Act of 2008 correct answer Set clear and
concise standards for persons with disabilities. Must state mandatory job
functions, have clear job description, must have handicap accessible work areas.
ANCC Magnet Recognition Program correct answer Purpose is to "recognize
health care organizations that provide the very best in nursing care and uphold
the tradition of professional nursing practice". Based on transformational
leadership.
Appreciative inquiry correct answer belief that all staff have positive attributes to
contribute to the organization. question the staff to discover their talents and
insights. 5 major principles - constructionist, simultaneity, poetic, anticipatory, &
positive. The five D's discovery, dream, destiny, design, definition
Arbitrations correct answer hired impartial third party to review all details of the
grievance and give final award. costly and time consuming. should try all means to
resolve before moving to arbitration. union or employer has 30 days after final
award to file an exception. Unfair labor practice if either party does not adhere.
Autocratic leadership correct answer A form of leadership in which the leader
makes decisions on his or her own and then announces those decisions to the
group. Aim to change behavior of staff by coercion, authority, punishment and
power.
, Autonomy correct answer Right to make decisions about one's own care.
Nurse/provider is obligated to ensure patients and parents are fully informed to
make decisions. Parents/legal guardians are legal decision makers for children.
Right of self-determination, independence, and freedom.
Average Daily Census (ADC) correct answer total patient days/number of calendar
days. Total patient days =3875. # of calendar days = 365. 3875/365 = 10.6 ADC.
Behavioral Interviews correct answer Set questions decided upon before start of
interview• Beneficial to ask the same set of questions to all candidates for the
same position• Answer with specific examples of past experiences rather than a
generalized answer• Past performance is the best predictor of future
performance
Themes- Motivation/core values- Communication- Time management-
Adaptability- Patient care or leadership- Teamwork• Typically pick 2 to 3
questions per theme• Panel interviews with leaders and staff if possible
Behavioral Theory correct answer focuses on what leaders do or how they
behave. 4 categories : autocratic, democratic, permissive/laissez-faire, and
bureaucratic
Beneficience correct answer Doing good or causing good to be done; kindly action
Benefits correct answer Vary by organization• Include- Insurance coverage -
health, dental, vision, life, disability- Paid time off, holiday time, sick time,
vacation time- Retirement plans including 401K/403B- Childcare
reimbursements/benefits- Tuition reimbursement- Parking or transportation-
Employee Assistance Program
