OPS 1 COMPREHENSIVE PROCESS
MANAGEMENT REVIEW SHEET FULL
SOLUTIONS
●● Usually it is easier to manage service operations, as many services
do not have any tangible component.
Answer: False
●● Operations managers have to ensure getting sufficient amount of
supplies. This is one of the system design decisions.
Answer: False
●● The concept of lean production evolved before mass production.
Answer: False
●● Competitive pressure and increasing globalization are among the key
drivers that impact an organization's supply chain decisions.
Answer: True
●● The "Fast-Pass" program at Disney may help the company to have
better customer satisfaction as well as higher revenue.
Answer: True
,●● In the portion of video on Honda, one person was repeatedly closing
a car door and was taking measurements. What was the purpose this
exercise?
Answer: Quality control for consistency
●● It is important to distinguish between consumer customers and
business customers.
Answer: True
●● Among strategies functional strategies are at the top-most level.
Answer: False
●● It is critical to have some order winning attributes in the products
and/or services sold by an organization.
Answer: true
●● Once an order winning feature is incorporated a firm can rest assured
that it is going provide competitive edge permanently.
Answer: false
●● UPS is a good example of competing on response.
Answer: true
, ●● A small dairy in the Shenandoah Valley area uses 250 hours of labor
to produce 6,000 gallons of milk on a monthly basis. Assume labor cost
is $8 per hour. The daily consumption of cow feed costs $50. The yearly
leasing cost for the facility is $6,000. Other expenses (misc. items) cost
$1,000 per month. Use 30 days in a month in your calculation.The multi-
factor productivity (in gallons of milk / dollar spent) of this dairy is
Answer: 1.2
●● A small dairy in the Shenandoah Valley area uses 250 hours of labor
to produce 6,000 gallons of milk on a monthly basis. Assume labor cost
is $8 per hour. The daily consumption of cow feed costs $50. The yearly
leasing cost for the facility is $6,000. Other expenses (misc. items) cost
$1,000 per month. Use 30 days in a month in your calculation.
The labor productivity (in gallons of milk / hour of labor) is
Answer: 24
●● Because of the COVID-19 pandemic, which major challenges are
being faced by Trader Joe's?
Answer: Trader Joe's might have some concerns due to COVID-19. For
example of employees, whose job is continuously facing customers.
Also, the company would experience lack of supply. Since COVID-19
came out to our lives, lots of companies are experiencing decrease of
income, and it result to firing employees. Finally it would result to lack
of drivers whose job is to delivering groceries.
MANAGEMENT REVIEW SHEET FULL
SOLUTIONS
●● Usually it is easier to manage service operations, as many services
do not have any tangible component.
Answer: False
●● Operations managers have to ensure getting sufficient amount of
supplies. This is one of the system design decisions.
Answer: False
●● The concept of lean production evolved before mass production.
Answer: False
●● Competitive pressure and increasing globalization are among the key
drivers that impact an organization's supply chain decisions.
Answer: True
●● The "Fast-Pass" program at Disney may help the company to have
better customer satisfaction as well as higher revenue.
Answer: True
,●● In the portion of video on Honda, one person was repeatedly closing
a car door and was taking measurements. What was the purpose this
exercise?
Answer: Quality control for consistency
●● It is important to distinguish between consumer customers and
business customers.
Answer: True
●● Among strategies functional strategies are at the top-most level.
Answer: False
●● It is critical to have some order winning attributes in the products
and/or services sold by an organization.
Answer: true
●● Once an order winning feature is incorporated a firm can rest assured
that it is going provide competitive edge permanently.
Answer: false
●● UPS is a good example of competing on response.
Answer: true
, ●● A small dairy in the Shenandoah Valley area uses 250 hours of labor
to produce 6,000 gallons of milk on a monthly basis. Assume labor cost
is $8 per hour. The daily consumption of cow feed costs $50. The yearly
leasing cost for the facility is $6,000. Other expenses (misc. items) cost
$1,000 per month. Use 30 days in a month in your calculation.The multi-
factor productivity (in gallons of milk / dollar spent) of this dairy is
Answer: 1.2
●● A small dairy in the Shenandoah Valley area uses 250 hours of labor
to produce 6,000 gallons of milk on a monthly basis. Assume labor cost
is $8 per hour. The daily consumption of cow feed costs $50. The yearly
leasing cost for the facility is $6,000. Other expenses (misc. items) cost
$1,000 per month. Use 30 days in a month in your calculation.
The labor productivity (in gallons of milk / hour of labor) is
Answer: 24
●● Because of the COVID-19 pandemic, which major challenges are
being faced by Trader Joe's?
Answer: Trader Joe's might have some concerns due to COVID-19. For
example of employees, whose job is continuously facing customers.
Also, the company would experience lack of supply. Since COVID-19
came out to our lives, lots of companies are experiencing decrease of
income, and it result to firing employees. Finally it would result to lack
of drivers whose job is to delivering groceries.
