MBA 704 - KUNGU - WEEK 7 -
CHAPTERS 11 & 12
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ T/F: Individuals, groups, and organizations in interaction are more
associated with conflict, at the individual (intraindividual) level..
Answer: True
◍ Prescription for dealing with stress.
Answer: Rule No. 1 is, don't sweat the small stuff. Rule No. 2 is, it's all
small stuff. And if you can't fight and you can't flee, flow.
◍ Positive Organizational Behavior (POB).
Answer: the study and application of positively oriented human resource
strengths and psychological capacities that can be measured, developed, and
effectively managed for performance improvement in today's workplace
◍ Contemporary Environment Demands (External Pressures).
Answer: 1. Globalization and strategic alliances2. 24/7 technology (e.g.
tablets, laptops, and smartphones)3. Massive job losses
◍ Based on theory & research.
Answer: based on constantly building the theoretical grounding and
continuing basic and applied research findings
◍ Contemporary Environment Demands (Internal Pressures).
Answer: 1. Heavy demands2. Poorly defined priorities3. Little on-the-job
flexibility
,◍ Workaholic.
Answer: a compulsive need to work at the expense of everything else in
one's life.
◍ Warnings signs of a workaholic.
Answer: 1. Sending e-mails from home in the evenings or later 2. Being the
last one in the office3. Having difficulty delegating4. Exhibiting excessive
perfectionism5. Skipping lunch6. Looking tired7. Having an attitude
consistent with depression or exhaustion
◍ Valid measures.
Answer: needing a grounding in theory and research and to further
differentiate from the popular self-development literature, to be included in
POB, the construct must have reliable and valid measures.
◍ Distress.
Answer: Negative stress; usually caused by something bad.(for example, a
college student is placed on scholastic probation, a loved one is seriously ill,
or the boss gives a formal reprimand for poor performance).
◍ state-like and thus open to development.
Answer: (situationally based, open to learning, change, and development) as
opposed to trait-like (dispositional, relatively fixed across situations and
time).the psychological capacity can be developed and trained
◍ Managed for performance improvement.
Answer: concerned with the workplace and how the positive psychological
resource capacity can be applied to improve human performance
◍ Eustress.
Answer: Positive stress; usually caused by something good(for example, a
college student makes the dean's list; an attractive, respected acquaintance
asks for a date; an employee is offered a job promotion at another location).
◍ Hindrance Stressors.
Answer: 1. organizational politics2. red tape3. role ambiguityIn general,
, those demands unnecessarily thwarting personal growth and goal attainment
◍ Hindrance stressors have a ____________ effect on motivation and
performance..
Answer: Negative
◍ Challenge stressors.
Answer: 1. high workload2. time pressure3. high responsibilityIn general,
those demands that are viewed as obstacles to be overcome in order to learn
and achieve.
◍ Challenge stressors have a ____________ effect on motivation and
performance..
Answer: Positive
◍ Aim of positive psychology.
Answer: to use scientific methodology to discover and promote the factors
that allow individuals, groups, organizations, and communities to thrive;
concerned with optimal human functioning instead of pathological human
functioning
◍ Tense Energy.
Answer: stress-driven state with constant pressure and anxiety
◍ Calm Energy.
Answer: stress-free "flow" state characterized by low muscle tension, an
alert presence of mind, peaceful body feelings, increased creative
intelligence, physical vitality, and a deep sense of well-being.
◍ T/F: A completely stress-free workplace is the ideal..
Answer: False
◍ Valued subjective experiences.
Answer: well-being, contentment, and satisfaction in the past; hope and
optimism for the future, and flow and happiness in the present.
◍ Stress.
Answer: an adaptive response to an external situation that results in
, physical, psychological, and/or behavioral deviations for organizational
participants.
◍ Positive individual traits.
Answer: The capacity for love and vocation, courage, interpersonal skill,
aesthetic sensibility, perseverance, forgiveness, originality, future
mindedness, spirituality, high talent, and wisdom.
◍ 3 critical components of stress.
Answer: 1. A reaction to a situation or event, not the situation or event
itself2. Can be impacted by individual differences3. Only special or unusual
situations (as opposed to minor life adjustments) can really be said to
produce stress.
◍ Civic virtues and the institutions that move individuals toward better
citizenship..
Answer: Responsibility, nurturance, altruism, civility, moderation, tolerance,
and work ethic.
◍ Job Stress.
Answer: A condition arising from the interaction of people and their jobs
and characterized by changes within people that force them to deviate from
their normal functioning.
◍ Specific efficacy.
Answer: belief in successfully completing specific task- state like- open to
development
◍ General efficacy.
Answer: people's belief in successfully accomplishing tasks across a wide
variety of achievement situations; trait-like and fixed
◍ What Stress Is Not.
Answer: 1. Not Just Anxiety2. Not Just Nervous Tension3. Not Necessarily
Something Damaging, Bad, or to be Avoided
◍ Anxiety operates solely in the _________ and _________ sphere.
CHAPTERS 11 & 12
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ T/F: Individuals, groups, and organizations in interaction are more
associated with conflict, at the individual (intraindividual) level..
Answer: True
◍ Prescription for dealing with stress.
Answer: Rule No. 1 is, don't sweat the small stuff. Rule No. 2 is, it's all
small stuff. And if you can't fight and you can't flee, flow.
◍ Positive Organizational Behavior (POB).
Answer: the study and application of positively oriented human resource
strengths and psychological capacities that can be measured, developed, and
effectively managed for performance improvement in today's workplace
◍ Contemporary Environment Demands (External Pressures).
Answer: 1. Globalization and strategic alliances2. 24/7 technology (e.g.
tablets, laptops, and smartphones)3. Massive job losses
◍ Based on theory & research.
Answer: based on constantly building the theoretical grounding and
continuing basic and applied research findings
◍ Contemporary Environment Demands (Internal Pressures).
Answer: 1. Heavy demands2. Poorly defined priorities3. Little on-the-job
flexibility
,◍ Workaholic.
Answer: a compulsive need to work at the expense of everything else in
one's life.
◍ Warnings signs of a workaholic.
Answer: 1. Sending e-mails from home in the evenings or later 2. Being the
last one in the office3. Having difficulty delegating4. Exhibiting excessive
perfectionism5. Skipping lunch6. Looking tired7. Having an attitude
consistent with depression or exhaustion
◍ Valid measures.
Answer: needing a grounding in theory and research and to further
differentiate from the popular self-development literature, to be included in
POB, the construct must have reliable and valid measures.
◍ Distress.
Answer: Negative stress; usually caused by something bad.(for example, a
college student is placed on scholastic probation, a loved one is seriously ill,
or the boss gives a formal reprimand for poor performance).
◍ state-like and thus open to development.
Answer: (situationally based, open to learning, change, and development) as
opposed to trait-like (dispositional, relatively fixed across situations and
time).the psychological capacity can be developed and trained
◍ Managed for performance improvement.
Answer: concerned with the workplace and how the positive psychological
resource capacity can be applied to improve human performance
◍ Eustress.
Answer: Positive stress; usually caused by something good(for example, a
college student makes the dean's list; an attractive, respected acquaintance
asks for a date; an employee is offered a job promotion at another location).
◍ Hindrance Stressors.
Answer: 1. organizational politics2. red tape3. role ambiguityIn general,
, those demands unnecessarily thwarting personal growth and goal attainment
◍ Hindrance stressors have a ____________ effect on motivation and
performance..
Answer: Negative
◍ Challenge stressors.
Answer: 1. high workload2. time pressure3. high responsibilityIn general,
those demands that are viewed as obstacles to be overcome in order to learn
and achieve.
◍ Challenge stressors have a ____________ effect on motivation and
performance..
Answer: Positive
◍ Aim of positive psychology.
Answer: to use scientific methodology to discover and promote the factors
that allow individuals, groups, organizations, and communities to thrive;
concerned with optimal human functioning instead of pathological human
functioning
◍ Tense Energy.
Answer: stress-driven state with constant pressure and anxiety
◍ Calm Energy.
Answer: stress-free "flow" state characterized by low muscle tension, an
alert presence of mind, peaceful body feelings, increased creative
intelligence, physical vitality, and a deep sense of well-being.
◍ T/F: A completely stress-free workplace is the ideal..
Answer: False
◍ Valued subjective experiences.
Answer: well-being, contentment, and satisfaction in the past; hope and
optimism for the future, and flow and happiness in the present.
◍ Stress.
Answer: an adaptive response to an external situation that results in
, physical, psychological, and/or behavioral deviations for organizational
participants.
◍ Positive individual traits.
Answer: The capacity for love and vocation, courage, interpersonal skill,
aesthetic sensibility, perseverance, forgiveness, originality, future
mindedness, spirituality, high talent, and wisdom.
◍ 3 critical components of stress.
Answer: 1. A reaction to a situation or event, not the situation or event
itself2. Can be impacted by individual differences3. Only special or unusual
situations (as opposed to minor life adjustments) can really be said to
produce stress.
◍ Civic virtues and the institutions that move individuals toward better
citizenship..
Answer: Responsibility, nurturance, altruism, civility, moderation, tolerance,
and work ethic.
◍ Job Stress.
Answer: A condition arising from the interaction of people and their jobs
and characterized by changes within people that force them to deviate from
their normal functioning.
◍ Specific efficacy.
Answer: belief in successfully completing specific task- state like- open to
development
◍ General efficacy.
Answer: people's belief in successfully accomplishing tasks across a wide
variety of achievement situations; trait-like and fixed
◍ What Stress Is Not.
Answer: 1. Not Just Anxiety2. Not Just Nervous Tension3. Not Necessarily
Something Damaging, Bad, or to be Avoided
◍ Anxiety operates solely in the _________ and _________ sphere.
