IPMA- HR Senior Certification Exam Questions And 100%
Correct Answers |Graded A+ (2026/2027)
5 phases of consulting - Answer -1.Entry & Contracting
2. Data Collection & Dialogue
3. Feedback & Decision to Act
4. Engagement & Implementation
5. Expansion, Recycle, or Termination
Three roles of consultants - Answer -1. Expert
2. Pair of Hands
3. Collaborative
Role of consultants Expert- Advantage - Answer -Very satisfying to the consultant who does not
have to persuade the manager, client is satisfied with quick solution and little involvement
Roles of consultants Expert- Disadvantage - Answer -Lack of trust, full disclosure and failure to
follow expert advice
Roles of consultants Pair of Hands- Advantage - Answer -Easy, less involved more to provide
expertise to fulfill the manager, but less satisfying
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, Roles of consultants Pair of Haids- DisAdvantage - Answer -No control over info, lack of
collaboration, blame
Role of consultants Collaborative- Advantage - Answer -Equal commitment, expertise plus
institutional knowledge provide most appropriate answer, leave manager with reusable tools
Role of consultants Collaborative- Disadvantage - Answer -Mgr thinks waste of time only want
expertise to support decisions already made, and collab seen as shortcoming of consultant
ROI - Answer -Return on investment
BCR - Answer -Benefit-cost ratio
Return on Investment - Answer -Financial return to investing in a program, process or perf
imprvment solution. and economic indicator
ROI Formula - Answer -ROI%=(Net Program Benefits / by Program costs) X 100
BCR Formula - Answer -=Program Benefits /program Costs
2|Page
Correct Answers |Graded A+ (2026/2027)
5 phases of consulting - Answer -1.Entry & Contracting
2. Data Collection & Dialogue
3. Feedback & Decision to Act
4. Engagement & Implementation
5. Expansion, Recycle, or Termination
Three roles of consultants - Answer -1. Expert
2. Pair of Hands
3. Collaborative
Role of consultants Expert- Advantage - Answer -Very satisfying to the consultant who does not
have to persuade the manager, client is satisfied with quick solution and little involvement
Roles of consultants Expert- Disadvantage - Answer -Lack of trust, full disclosure and failure to
follow expert advice
Roles of consultants Pair of Hands- Advantage - Answer -Easy, less involved more to provide
expertise to fulfill the manager, but less satisfying
1|Page
, Roles of consultants Pair of Haids- DisAdvantage - Answer -No control over info, lack of
collaboration, blame
Role of consultants Collaborative- Advantage - Answer -Equal commitment, expertise plus
institutional knowledge provide most appropriate answer, leave manager with reusable tools
Role of consultants Collaborative- Disadvantage - Answer -Mgr thinks waste of time only want
expertise to support decisions already made, and collab seen as shortcoming of consultant
ROI - Answer -Return on investment
BCR - Answer -Benefit-cost ratio
Return on Investment - Answer -Financial return to investing in a program, process or perf
imprvment solution. and economic indicator
ROI Formula - Answer -ROI%=(Net Program Benefits / by Program costs) X 100
BCR Formula - Answer -=Program Benefits /program Costs
2|Page
