ASAP PACE CERTIFICATION QUESTIONS
WITH CORRECT ANSWERS (2026-2027)
Convergent thinking - CORRECT ANSWER -
Relies on reason and logicBto find the one best answer to a question
Divergent thinking -BCORRECT ANSWER -Focuses on producing a broad variety of ideas
Levels of Communication - CORRECT ANSWER -1. Casual
2. Critical
3. Crucial
Crucial Communication Components - CORRECT ANSWER -
Opposing opinions, high stakes, strong emotions
Communication Cycle - CORRECT ANSWER -Sender > Message > Receiver
Main 3 Components of Communication - CORRECT ANSWER -1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - CORRECT ANSWER -10%
Tone of Voice (% of meaning) - CORRECT ANSWER -35%
Body Language (% of meaning) - CORRECT ANSWER -55%
Tone of Voice Elements -BCORRECT ANSWER -Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - CORRECT ANSWER -Eye Contact, Facial Expression, Positioning, Gestures
,Context Elements - CORRECT ANSWER -Place, People, Purpose
Non-Verbal Listening Skills - CORRECT ANSWER -
Don't interrupt, remove distractions, nod, mirror the communicator, take notes
Verbal Listening Skills - CORRECT ANSWER -Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - CORRECT ANSWER -1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - CORRECT ANSWER -Personal Competence, Social Competence
Personal Competence (EQ) Elements - CORRECT ANSWER -Self-Awareness, Self-Management
Social Competence (EQ) Elements - CORRECT ANSWER -Social Awareness, Relationship Management
Self-Awareness (EQ) - CORRECT ANSWER -Understand your own emotions
Self-Management (EQ) - CORRECT ANSWER -Managing your own emotions and behaviors
Social Awareness (EQ) - CORRECT ANSWER -Identify and understand the emotions of others
Relationship Management (EQ) - CORRECT ANSWER -Manage interactions with others successfully
Prescriptive Feedback - CORRECT ANSWER -Offer a solution for the problem -
what they can do different next time
, Descriptive Feedback - CORRECT ANSWER -State what didn't work and why -
no judgement, stick to the facts
Receiving Positive Feedback - CORRECT ANSWER -Accept it, show gratitude, make note
Receiving Negative FeedbackB- CORRECT ANSWER -Listen, clarify, manage emotions
Constructive Conflict - CORRECT ANSWER -
Can lead to better decisions, more creative problem solving and stronger relationships
Destructive Conflict - CORRECT ANSWER -Creates negative outcomes -
broken relationships, decreased productivity and harms reputations
Handling Gossip - CORRECT ANSWER -Silence is implicit agreement and acceptance -
don't stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - CORRECT ANSWER -1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - CORRECT ANSWER -People follow because they have to
Permission Leadership - 2 (Relationships) -BCORRECT ANSWER -People follow because they want to
Production Leadership - 3 (Results) - CORRECT ANSWER -
People follow because of what you've done for the organization
WITH CORRECT ANSWERS (2026-2027)
Convergent thinking - CORRECT ANSWER -
Relies on reason and logicBto find the one best answer to a question
Divergent thinking -BCORRECT ANSWER -Focuses on producing a broad variety of ideas
Levels of Communication - CORRECT ANSWER -1. Casual
2. Critical
3. Crucial
Crucial Communication Components - CORRECT ANSWER -
Opposing opinions, high stakes, strong emotions
Communication Cycle - CORRECT ANSWER -Sender > Message > Receiver
Main 3 Components of Communication - CORRECT ANSWER -1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - CORRECT ANSWER -10%
Tone of Voice (% of meaning) - CORRECT ANSWER -35%
Body Language (% of meaning) - CORRECT ANSWER -55%
Tone of Voice Elements -BCORRECT ANSWER -Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - CORRECT ANSWER -Eye Contact, Facial Expression, Positioning, Gestures
,Context Elements - CORRECT ANSWER -Place, People, Purpose
Non-Verbal Listening Skills - CORRECT ANSWER -
Don't interrupt, remove distractions, nod, mirror the communicator, take notes
Verbal Listening Skills - CORRECT ANSWER -Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - CORRECT ANSWER -1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - CORRECT ANSWER -Personal Competence, Social Competence
Personal Competence (EQ) Elements - CORRECT ANSWER -Self-Awareness, Self-Management
Social Competence (EQ) Elements - CORRECT ANSWER -Social Awareness, Relationship Management
Self-Awareness (EQ) - CORRECT ANSWER -Understand your own emotions
Self-Management (EQ) - CORRECT ANSWER -Managing your own emotions and behaviors
Social Awareness (EQ) - CORRECT ANSWER -Identify and understand the emotions of others
Relationship Management (EQ) - CORRECT ANSWER -Manage interactions with others successfully
Prescriptive Feedback - CORRECT ANSWER -Offer a solution for the problem -
what they can do different next time
, Descriptive Feedback - CORRECT ANSWER -State what didn't work and why -
no judgement, stick to the facts
Receiving Positive Feedback - CORRECT ANSWER -Accept it, show gratitude, make note
Receiving Negative FeedbackB- CORRECT ANSWER -Listen, clarify, manage emotions
Constructive Conflict - CORRECT ANSWER -
Can lead to better decisions, more creative problem solving and stronger relationships
Destructive Conflict - CORRECT ANSWER -Creates negative outcomes -
broken relationships, decreased productivity and harms reputations
Handling Gossip - CORRECT ANSWER -Silence is implicit agreement and acceptance -
don't stay silent, counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - CORRECT ANSWER -1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - CORRECT ANSWER -People follow because they have to
Permission Leadership - 2 (Relationships) -BCORRECT ANSWER -People follow because they want to
Production Leadership - 3 (Results) - CORRECT ANSWER -
People follow because of what you've done for the organization
