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Scenario 1 – Online Ordering and Delivery Service for Sandwich Shop – Solution Guide with Business Process Analysis and Answers (All Chapters)

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This document contains a structured solution guide for a business case scenario focused on an online ordering and delivery system for a sandwich shop. It includes step-by-step answers and explanations designed to support students in business, information systems, and operations management courses. The material covers key areas such as process mapping, customer ordering workflows, digital ordering systems, delivery logistics, service efficiency, system requirements, and operational decision-making. It is intended to strengthen understanding of real-world service operations and improve performance on coursework and exam-based scenario questions.

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Institution
Business Analytics
Course
Business Analytics

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Scenario 1 – Online Ordering and Delivery
Service for Sandwich Shop


Assumptions

 Each customer must place at least one order, otherwise the details of the customer will

not be saved in the database.

Business Rules

 Each customer can place one or more orders. Each order belongs to a customer only

 Each order can have one or more products. Each product can be ordered zero or more

times. Hence, there is a many to many relationship between order and product. The many

to many relationship has been resolved by adding a new associative entity set OrderLine.

An Order can have one or more orderline records. Each product will have zero or more

orderline records.

ER Diagram

The ER diagram contains four entities, the relationships between the entities, the attributes of the

entities as per users’ requirements and the details of the primary and foreign keys.




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Institution
Business Analytics
Course
Business Analytics

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Uploaded on
May 29, 2026
Number of pages
4
Written in
2025/2026
Type
Exam (elaborations)
Contains
Questions & answers

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