ITEC 4293 Exam 2 UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS
What is the definition of decision making? The process of choosing one alternative from multiple choices.
What is a key quote about decision making by Jim Rohn? It doesn't matter which side of the fence you get off on sometimes. What matters
most is getting off.
Is there always a correct choice in decision making? There is usually no one right choice.
What are the two types of problems in decision making? Structured and unstructured problems.
What is the urgency of a problem? It can be categorized as a routine problem or a crisis.
What is the first step in the decision-making process? Anticipate or identify the problem.
What should supervisors do to prepare for a crisis? Plan, organize, and learn from past experiences.
What is the ownership trap in decision making? It occurs when supervisors invest too much ownership into a given alternative and
refuse to change when it is not working.
What is the purpose of involving employees in the To gain a more accurate picture of the problem and alternative solutions.
decision-making process?
What is brainstorming in decision making? A method where group members introduce all possible solutions/ideas without
fear.
What is the nominal group technique? A method where each member writes down ideas, presents them, and then the
group discusses and votes on them.
, What is the Delphi method? A structured communication technique that relies on a panel of experts to reach a
consensus.
What is groupthink? A phenomenon where the desire for harmony in a group results in irrational or
dysfunctional decision-making.
What are quality circles? Voluntary groups of 6-8 members from a single functional department that
discuss and solve problems.
What are common issues with performance appraisal They are often poorly designed, improperly administered, and inappropriately
systems? used.
What percentage of HR leaders believe annual 45% of HR leaders don't think annual performance reviews are accurate.
performance reviews are accurate?
What is the benefit of regular feedback in performance Companies that implement regular feedback have 15% lower turnover rates.
appraisal?
What should an effective appraisal system identify? Employee's weak areas and strengths.
What is a key component of the supervisor's role in Preparing and updating job descriptions.
performance appraisal?
What should be included in the performance criteria for Quality of work, quantity of work, consistency, attitude, dependability, punctuality,
appraisals? team skills, and innovation.
What is the importance of the comment section in It expounds on the rating and provides suggestions for improvement.
performance appraisals?
What is a common bias to avoid in performance Personality bias, halo effect, and pecking order bias.
appraisals?
What should appraisal meetings include? Face-to-face discussions, specific feedback, and setting goals for improvement.
What is the purpose of documenting everything in To maintain accurate records and support the appraisal process.
performance appraisals?
What is the goal of problem solving in decision making? To reduce or eliminate the gap between what is desired and what actually exists.
What should supervisors do to anticipate problems? Know their employees, systems, and products well.
What is the significance of monitoring after implementing To adjust, cut losses, and move on if necessary.
a decision?
What is the primary focus of performance appraisals? Focus on performance, not personality.
What is the definition of decision making? The process of choosing one alternative from multiple choices.
What is a key quote about decision making by Jim Rohn? It doesn't matter which side of the fence you get off on sometimes. What matters
most is getting off.
Is there always a correct choice in decision making? There is usually no one right choice.
What are the two types of problems in decision making? Structured and unstructured problems.
What is the urgency of a problem? It can be categorized as a routine problem or a crisis.
What is the first step in the decision-making process? Anticipate or identify the problem.
What should supervisors do to prepare for a crisis? Plan, organize, and learn from past experiences.
What is the ownership trap in decision making? It occurs when supervisors invest too much ownership into a given alternative and
refuse to change when it is not working.
What is the purpose of involving employees in the To gain a more accurate picture of the problem and alternative solutions.
decision-making process?
What is brainstorming in decision making? A method where group members introduce all possible solutions/ideas without
fear.
What is the nominal group technique? A method where each member writes down ideas, presents them, and then the
group discusses and votes on them.
, What is the Delphi method? A structured communication technique that relies on a panel of experts to reach a
consensus.
What is groupthink? A phenomenon where the desire for harmony in a group results in irrational or
dysfunctional decision-making.
What are quality circles? Voluntary groups of 6-8 members from a single functional department that
discuss and solve problems.
What are common issues with performance appraisal They are often poorly designed, improperly administered, and inappropriately
systems? used.
What percentage of HR leaders believe annual 45% of HR leaders don't think annual performance reviews are accurate.
performance reviews are accurate?
What is the benefit of regular feedback in performance Companies that implement regular feedback have 15% lower turnover rates.
appraisal?
What should an effective appraisal system identify? Employee's weak areas and strengths.
What is a key component of the supervisor's role in Preparing and updating job descriptions.
performance appraisal?
What should be included in the performance criteria for Quality of work, quantity of work, consistency, attitude, dependability, punctuality,
appraisals? team skills, and innovation.
What is the importance of the comment section in It expounds on the rating and provides suggestions for improvement.
performance appraisals?
What is a common bias to avoid in performance Personality bias, halo effect, and pecking order bias.
appraisals?
What should appraisal meetings include? Face-to-face discussions, specific feedback, and setting goals for improvement.
What is the purpose of documenting everything in To maintain accurate records and support the appraisal process.
performance appraisals?
What is the goal of problem solving in decision making? To reduce or eliminate the gap between what is desired and what actually exists.
What should supervisors do to anticipate problems? Know their employees, systems, and products well.
What is the significance of monitoring after implementing To adjust, cut losses, and move on if necessary.
a decision?
What is the primary focus of performance appraisals? Focus on performance, not personality.
